First, good professional ethics Internal auditors need to have good professional ethics. To be impartial, it is right to conduct a system audit, and to be practical and without any personal feelings. Only in this way, the "problems" found by internal auditors are the real problems, and the unqualified reports and internal audit reports given can be truly accepted by the audit department.
Second, good communication skills On the one hand, the internal auditor needs to communicate with the auditee and find some problems that cannot be found by "checking documents and records", which requires the internal auditor to have good communication and guidance skills. On the other hand, the problems found by internal auditors are generally used as indicators of the company's performance appraisal of the audited department. Therefore, the audited department is generally unwilling to accept the problems found by internal auditors. In addition, auditors are generally not responsible for their posts by the audit department, which makes the problem more difficult to accept. Therefore, internal auditors need to have good communication skills, so as to point out the problems and make the audited departments willing to accept them.
Third, good writing skills After the internal audit, the internal auditor needs to sort out the internal audit results into unqualified reports (if it is the internal audit team leader. You also need to prepare an internal audit report), which must be rigorous and unambiguous, clear and easy to understand, so that the auditee and the company management representative can easily understand; Of course, the wording of the report must also be euphemistic and to the point, so that the audited entity can still have a good mood after reading the report, so that it is easier to accept the questions raised in the report.
Fourth, rigorous and meticulous work style The main responsibility of the internal auditor is to find problems and point out deficiencies. It is hard for an impetuous and careless auditor to imagine how many problems he can find. Internal audit is a meticulous work, which requires employees to check whether the audited units have written down what they want to do, done what they have written down, recorded what they have done and kept what they have recorded.
Verb (abbreviation of verb) insight Good insight can help internal auditors find more problems on the one hand, and determine what the real problems are on the other. Did not grasp the essence of the problem, and thus did not correctly characterize the problem.
Sixth, a certain management literacy In order to better perform the internal audit function, internal auditors need to have a certain management literacy. A deep understanding of management activities is the premise and guarantee for internal auditors to perform their duties seriously. In some companies, it is actually a big mistake to let some department secretaries with almost no management literacy serve as internal auditors. Personal suggestion: If you really want to do a good job in internal audit, business leaders need to select and train some middle-level cadres and even senior managers as internal auditors.
Seven, familiar with the company's implementation of quality management internal auditors need to be familiar with the company's ongoing quality management system, otherwise, not only will they feel lack of confidence in the audit, but they will also be easily fooled by auditors.
Eight, excellent professional ability of internal auditors should be the backbone of the branch, a person who is average in his own job, it is difficult to convincingly point to other people's work. As the leader of the enterprise, in order to make the growth cycle of internal auditors shorter and make greater contributions, it is suggested to select and train internal auditors according to the above standards as much as possible; As a certified internal auditor, if you want to become a famous internal auditor in the show, you must not meet the training for about a week. We need to constantly cultivate and improve our comprehensive ability and quality.
Examples of training contents for ISO internal auditors:
Part I: Introduction of ISO and ISO9000 series standards.
The second part: the background and principles of the revision of ISO900 1:20 15.
The third part: Quality management principle: take the customer as the center, lead the whole staff to participate in the process, and improve the evidence-based decision-making relationship management.
Part iv: explanation of ISO 900 1: 20 15 standard clauses 1, scope 2, normative reference documents 3, terms and definitions 4, organizational environment 5, leadership 6, quality management system planning 7, support 8, operation 9, performance evaluation 10 and improvement.
Part V: Understand the requirements of the standard and its effective application through case analysis, such as:
Part VI: How to cultivate the internal auditor's ability of self-diagnosis and self-improvement? How to diagnose and evaluate the system operation? 2. How to audit and review the system documents? 3. How to correct and prevent the problems found in internal audit and external audit? 4. How to effectively conduct management review and continuous improvement? 5. How to set goals and evaluate them?
Part VII: Wonderful internal audit skills and methods 1, skills and methods of document audit 2, process, skills and communication methods of on-site audit 3, top-down audit method 4, bottom-up audit method 5, forward and reverse audit methods.
Part VIII: Design and production of internal audit form 1, audit plan 2, checklist 3, non-conformance report 4, audit report and other important forms.
Part IX: Case analysis and explanation of a large number of common audit problems in enterprises.
Part X: Training Qualification Examination for Internal Auditors
Background of internal auditor qualification certificate: ISO900 1:20 15 standard has been greatly revised, and ISO 900 1: 20 15 international quality management system standard will be substantially and thoroughly revised corresponding to ISO900 1:2008, and will be revised on 20/KLOC. In the new version of ISO900 1:20 15, the quality manual and procedure documents, which are the most difficult documents for China people to understand, are replaced by "documented information". The word "record" is not seen throughout, and it is replaced by "evidence of the result of the activity". In order to implement the ISO900 1:20 15 standard and help enterprises convert international standards, this training course for internal auditors of management system is specially held. The full name of internal auditor is internal quality system auditor, usually someone who is proficient in ISO900 1:20 15 and familiar with enterprise management. Objective of ISO internal auditor qualification certificate: By training students to master the principles, basic procedures and skills of internal audit of ISO900 1:20 15 new quality management system standard knowledge, suggestions can be put forward to improve the operation of the quality management system of this enterprise. This paper focuses on how organizations use the opportunity of version change to guide the effective integration of the system, reflect on the "two skins" phenomenon of enterprise management system, analyze the elements of successful system operation, and explore how to ensure the effective operation and continuous improvement of the system.
Income of internal auditor examination course: 1. Master the main differences between +0:20 15 xin standard and +0:2008 standard 2. Master the core of the latest ISO900 1:20 15 standard to prepare for revision 3. The most xin standard content 4. A practical list will be written and an audit report will be prepared. Get the ability to independently carry out internal audit. Using ISO900 1 system to improve management concept and work efficiency. Audit targets of internal auditors: department heads of enterprises, technical secondary school graduates or above, internal quality management personnel of enterprises, other personnel related to quality management, and any employees or students who are interested in ISO. Characteristics of internal auditor training: group discussion/publication, film sharing/discussion, case analysis, scenario simulation, on-site diagnosis and enterprise information practical countermeasures, game sharing, interaction between students and lecturers, less theory and more practice. Ask students to ask questions tailored to the actual situation of the company (which can interrupt the lecturer's thinking in class), not just cramming, nor studying objective cases, but letting students experience the implementation process.
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