Sample of after-sales service commitment letter 1
1. Quality assurance: Our company guarantees that all the products in this bid are original products of the manufacturer, which meet the requirements of 3c certification standards of the National Quality Certification Center, and provides product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Time for supply, installation and technical training: If our company wins the bid, our company will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and provide the goods and install them to the user within three working days. Moreover, all products provided are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company will provide three-year door-to-door warranty for all products and accessories provided within the validity period of this tender, provide door-to-door service without user's repair, and provide lifelong technical service support and maintenance. Consumables in the process of equipment use are supplied at the most favorable price in the market, and no on-site service fee is charged.
4. Response time: For all products provided within the validity period of this tender, our company insists on regular monthly return visit, inspection and maintenance to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use free of charge. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.
5. Service working hours: Our company insists on providing all-weather service for all products provided within the validity period of this tender.
6. Our company guarantees that all the consumables provided are original and genuine, and will never provide substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder: Fuzhou Wen Xiang Office Equipment Co., Ltd.
Sample of after-sales service commitment letter 2
Dear customer:
Thank you very much for choosing our "Xing Jun" brand products. Our products are produced in strict accordance with the national product standards for the record. In line with the business philosophy of "honesty and trustworthiness, win-win cooperation", we will provide you with the best quality and fast after-sales service, so we solemnly promise:
1. Under the conditions of correct installation and normal use, the service life of our products is 50 years, and according to the relevant regulations of the state, the product warranty period is 2 years.
2. If you encounter technical problems during installation and use, please feel free to consult your local dealer or call our after-sales service number: 800-8 18 1666, and we will provide you with perfect technical support.
3. Our company entrusts the local dealer to be responsible for the after-sales service in this area. If you have any objection to the quality of our products, please contact the local distributor or call our after-sales service number: 800-8 18 1666. We promise to make a handling opinion within 24 hours after receiving the objection. If on-site treatment is required, ensure that professional technical service personnel are dispatched in time to handle the commitment letter of after-sales service of equipment.
4. In case of product quality defects caused by product design and manufacturing, our company will replace similar products for you free of charge, and the expenses arising therefrom will be borne by our company.
5. According to the relevant provisions of the state, the following situations are not covered by the warranty:
(1) Man-made damage;
(2) Damage caused by irregular installation or improper use;
(3) mixing with other brand products;
(4) Damage caused by force majeure;
(5) Damage caused by other reasons other than product quality.
6. The definition of product quality shall be implemented in accordance with relevant national laws and regulations.
Sample of after-sales service commitment letter 3
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ x
If members of the consortium (hereinafter referred to as us) are lucky enough to win the bid for the smart greenhouse construction project, we are very grateful to the judges and the construction unit for their trust. During the construction and construction of this project, in addition to responding to all the terms in the bidding documents and the contents of the performance contract, we make the following commitments to the after-sales service of this project:
1. The bidding products are all within the scope of "three guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "three guarantees"; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;
2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Truly achieve first-class construction, first-class quality service purposes;
4. We guarantee to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;
5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;
6. On-site response:
6. 1 If the problem cannot be solved by telephone consultation after receiving the notice of repair, we promise to arrive at the site within 24 hours to ensure the normal work of the product;
6.2 If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;
6.3 In case of emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice;
6.4 Quality problems involving safety shall be reported immediately and preventive measures shall be taken in time in accordance with the Regulations on Quality Management of Construction Projects.
7. Service commitment outside the warranty period: After the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;
8. If the tenderee needs product upgrading, updating, replacement and maintenance, we promise to provide after-sales service at preferential prices.
The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Commitment unit: _ _ _ company
Authorized representative:
date month year
Sample of after-sales service commitment letter 4
1._ _ Furniture shall strictly implement the national regulations on "three guarantees (including repair, replacement and return)", and provide quality after-sales service with "three guarantees", five-year warranty and lifelong maintenance from the delivery date of _ _ furniture products.
2._ _ Furniture has quality problems related to furniture/household products during the "Three Guarantees" period from the date of product delivery. Our company will actively provide high-quality after-sales service to protect consumers' consumption rights and interests to the maximum extent. Consumers are requested to keep the damaged spare parts as proof, or they will be charged as appropriate. Outside the "three guarantees" period, the company provides paid quality services, and the cost of spare parts and other materials is borne by customers.
3. The company will pay a return visit to consumers from time to time to understand and check the performance and quality of Donggang furniture products in use. If problems are found, they will be handled and maintained in time.
4. If consumers need furniture/home adjustment or disassembly, our company will provide relevant disassembly guidance services.
5. After receiving the customer's service call, the company will give a clear answer within 24 hours. If the furniture after-sales service outlet is located in the customer's area, the after-sales service personnel will respond within 24 hours; If it is in the surrounding counties and cities, reply within 3 days; If it is across provinces and cities, reply within 7 days. If the problem is special and can't be solved in a short time, the company will make a reasonable explanation within 36 hours, and make clear the solution time and plan.
_ _ Furniture Manufacturing Co., Ltd.
After-sales service telephone number:139 _ _ _ 05
Sample of after-sales service commitment letter 5
In the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality", we solemnly promise you:
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. Strictly control the testing of product performance, and deliver it for installation after it is confirmed to be qualified.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment:
1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.
2. When the products are delivered, our company provides the following documents to users: ① Technical Maintenance Manual ② Purchased parts and manufacturer's instructions.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: In case of failure during or outside the warranty period, the maintenance personnel can arrive at the site within 12 hours after the supplier receives the notice and start the maintenance.
3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier shall be calculated at the cost price.
After the warranty period, our technicians will pay no less than two return visits every year to investigate the users' usage.
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