No matter what industry you are engaged in, you need to pay attention to your manners. The following is what I collected for you about the etiquette norms of property services. Welcome to read!

The work dress is 1, and the work time (including the training period) should be in the uniform specified in this position;

2, work clothes should be clean, smooth, no obvious stains, damage;

3. Dress for each post shall be carried out in accordance with the company's housekeeping regulations. It is not allowed to change the wearing form of uniforms without authorization, to increase or decrease accessories without authorization, to open the coat, to roll up the trouser legs and sleeves;

4. During working hours, the work card must be uniformly worn in a conspicuous place on the left chest to keep it clean and correct;

5. Personal belongings should not be exposed outside the work clothes, and the pockets of clothes and trousers should be neat and flat to avoid bulging;

6. The first button of the suit uniform should be buttoned, the shirt collar should be buttoned neatly, and the shirt cuff can be 0.5-1cm longer than the suit jacket cuff;

7. The tie is flat and straight, and the length must cover the belt buckle. The tie clip is clamped on the fourth button of the shirt from top to bottom;

8. Pants should be ironed straight, with clear creases, reaching the upper;

9. The shoe sides of soles and uppers should be kept clean, and the uppers should be polished, preferably black, without damage. Don't nail the metal palm. It is forbidden to wear sandals to work;

10, male employees should wear black or dark blue opaque stockings;

1 1. Female employees must wear flesh-colored socks, and it is forbidden to wear socks with lace, flowers and no holes, and the roots of socks should not be exposed.

Service appearance 1, face the host, show a smile, enthusiasm, sincerity, and can't have a bored or cold expression;

2. Body, face, hands, etc. Must be kept clean, and take a bath and change clothes every day to avoid odor;

3. Don't eat raw onions, garlic, leeks and other foods. It is necessary to give off an irritating smell before going to work and keep your breath fresh and tasteless;

4, the hair should be clean, tidy, dandruff-free, and the hairstyle should be natural, beautiful and generous. Male employees have no moustache, long hair and can't dye their hair in other colors. The front hair does not cover the eyebrows, the side hair does not cover the ears, and the back hair does not cover the back collar and does not perm. The hair of female employees should not exceed the shoulders, and the hair should be rolled up if it exceeds the shoulders;

5. Female employees should wear light makeup when they go to work, and heavy makeup and makeup are not allowed in the office;

6. Don't leave long nails and paint;

7. It is forbidden to pick your nose, ears, stretch, yawn, pick your nails, scratch your skin, rub dirty, tidy up your personal clothes and other bad behaviors in front of your master;

8. Avoid coughing and sneezing in front of the host. Cover your nose and mouth with a tissue if necessary, turn your head to the unmanned side and apologize in time. Excuse me. ;

9. It is forbidden to smoke, eat, chew gum, read books and newspapers in front of the host;

10, no humming, whistling, laughing or making noise in the community;

1 1. Use as few gestures as possible when talking to your host. When guiding the direction or pointing to the position, you can use gestures: the palms are straight in the indicated direction, the fingers are close together, the arms are slightly bent below the shoulders, and the body leans forward slightly in the indicated direction. Don't gesture, point to the owner or indicate the direction in front of the owner with your finger or pen;

12. When talking with your host, you should always keep a correct smile expression: smile is natural, moderate, decent and solemn, with a clear direction and easy for the other person to understand;

13, when talking with the host, look at each other, listen attentively, and nod frequently to show respect, understanding and acceptance;

14. Keep correct eyes and eyes when talking with the host: the eyes stay in the triangle between the eyes and abdomen of the other person, and the time of eye contact with the other person's face should only account for 20% of the total conversation time. 60%, keep a straight face and avoid squinting, scanning and peeking;

15. Keep a distance of about 1.5m when talking with the owner;

16. Employees who stand and work should always maintain a standard standing posture: legs are upright, feet are naturally shoulder-width apart, eyes are straight ahead, hands are naturally drooping, chest is raised and abdomen is closed. It is forbidden to cross your arms or put your hands in your pockets, bow your head and hunch over, lean against the wall, stagger and other bad behaviors;

17. Employees who work in a sitting position should always maintain the correct posture: thighs and upper body are at 90 degrees, calves and thighs are at 70 to 90 degrees, and legs are naturally close together. It is forbidden to cross your legs, cross your legs, take off your shoes, droop your head, lean forward and lean back, and put your legs on the armrest of the seat;

18. Before entering the office, you must knock gently (ring the doorbell) and get permission before entering. Pay attention to the sound of knocking, opening and closing the door, and keep your hands on the door handle until the whole process of opening and closing the door is completed.

Politeness 1, actively use the word 10 Politeness: Hello, please, I'm sorry, thank you, goodbye;

2. Say hello when you see the host. Hello, sir! ? 、? Hello, miss! ? 、? Good morning! ? 、? (used when meeting in the evening) Good evening? 、? Welcome to visit! ? 、? Please sit down! ? ;

3. Take the initiative to say goodbye to the host. Goodbye, sir/madam! ? 、? Welcome to visit again? 、? Please stay? 、? Would you please walk slowly? 、? Would you please go? ;

4. If you accept the other person's help or praise, you must thank him in time. Thank you? 、? Thank you very much? 、? Thank you! ? 、? Thank you. compliment? ;

5. If you cause inconvenience to the other party due to your own reasons, you should apologize in time: confirm that your words and deeds are inappropriate, can you say that? Excuse me. 、? Rude? 、? I'm sorry, okay? 、? Shame? . Ask for forgiveness, can you say it? Please forgive me? 、? Will you please forgive me? 、? Do you mind? . At the same time, it is necessary to cooperate with appropriate compensation behavior;

6. Etiquette for the host: What is the address of an adult male host? Sir? , unmarried hostess address? Miss? What is the title of a married woman? Ma' am 、? Madam, if you can't tell whether the other person is married or not, you can call. Lady? . Old people can be called? Uncle? 、? Grandma? Wait a minute. What can be called a child? Children? ;

7, in the service work, it is strictly prohibited to use? Hello? Greet the host, even if the host is far away;

8. What did the owner say? Thank you? Answer in time? You're welcome ;

9. after completing a service for the car owner, you should take the initiative to ask the other party? Is there anything else I can do for you?

Walking guide A, the correct posture of employees walking to work: balance, coordination and spirit, avoiding bowing, not swinging, swinging too much, uncoordinated hands and feet, too big, too small or too loud;

B, employees usually go to work on the right, not in the middle;

C. When meeting the owner, stop and stand on the right side, and give way with a nod;

D, it is strictly prohibited to rob the road in parallel with the owner. If you have something urgent to surpass the owner, apologize verbally first? Excuse me. 、? Excuse me, please? Then step up the pace of transcendence;

E, guide the guests in the workspace, should keep the distance of two to three steps in front of the guests, the angle is about 130 degrees, and the pace is consistent with the guests;

F, guide the guests up and down the stairs: go up the stairs and let the guests walk in front; Go down the stairs and let the guests walk behind;

G. When guiding individuals to take the elevator: guests should be allowed to enter first, but not by themselves, and the left side of the elevator entrance is the upper position. Please get out of the elevator when you arrive;

H, the order of opening the door:

When opening the door to the outside world: Knock? Open the door? Standing by the door? Salute (palms straight in the indicated direction, fingers together, arms slightly bent below shoulders, and body slightly leaning forward in the indicated direction. )? Please come in and close the door with your right hand;

When opening the door inward: Knock? Advanced by yourself? Stand sideways by the door? Salute (palms straight in the indicated direction, fingers together, arms slightly bent below shoulders, and body slightly leaning forward in the indicated direction. )? Please come in and quit? Close the door with your right hand;

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