KPI is a key performance indicator, which is mainly used to set, sample, calculate and analyze the key parameters of an organization's internal processes. It is a goal-oriented quantitative management index to measure process performance, a tool to decompose enterprise strategic objectives into operational objectives, and also the basis of enterprise performance management.
KPI can clarify the main responsibilities of departments to department heads, and then clarify the performance measurement indicators of department personnel on this basis. Establishing a clear and feasible KPI system is the key to do a good job in performance management. KPI is a key performance indicator, a quantitative indicator to measure employee performance, and an important part of performance plan.
Three indicators of kpi assessment
1, benefit indicators: such as asset profitability efficiency and profitability level;
2. Operational indicators: such as department management cost control and market share;
3. Organizational indicators: such as satisfaction and service efficiency.
The three indicators of kpi assessment are to scientifically divide items and standards into moral character, work performance, ability and attitude in combination with organizational characteristics for performance evaluation and performance improvement. However, among the three indicators, "moral character" and "ability and attitude" are difficult to define, so KPI will make examiners enter the mechanical assessment method, so KPI is not applicable to all positions.