Step 1: Answer the patient's questions and establish authority: This step should be objective, because the patient will not only ask you a doctor, but must answer truthfully and objectively, so that the patient will feel that you are not fooling him and establish your authority in this disease field.

The second step is to guide patients to understand the hospital and establish trust in the hospital. Don't indoctrinate stiffly, but guide step by step. For example, when it comes to gynecological inflammation, you can say, what is this generally like and what is our hospital like? ...

The third step is to dispel patients' concerns. Usually, patients are hesitant about a certain point. It's ok when you find it and solve it.

Two misunderstandings

The network consultation of hospital network marketing should avoid two extremes: 1, public welfare consultation; 2. Sales-oriented consultation.