The housekeeper says housework is very important.

2019 September 2008

I. Professional ethics

1, professional ethics

(1) Be patriotic and law-abiding.

(2) Politeness and honesty

(3) Unity and friendship

(4) Diligence and self-improvement

(5) Dedication

2, professional norms

(1) Abide by the law, be polite and maintain social morality;

(2) Self-esteem, self-love, self-confidence, self-reliance and self-improvement;

(three) punctuality and trustworthiness, honesty, serious and responsible for the work;

(4) Respect the customs and requirements of customers and provide warm service;

(5) operate in strict accordance with the company's standardized service specifications and shall not be changed without authorization;

3. Code of Conduct

(1) Don't rummage, touch or view the customer's belongings;

(2) Ensure that the property in the customer's home is not lost;

(3) valuables, electrical appliances, communication equipment, etc. The sundries in the customer's home are not cleaned up and used without permission;

(4) Do not arbitrarily change the company's standard charging price or implicitly ask customers for extra remuneration;

(5) It is forbidden to steal or ask for items from customers;

(6) Don't answer the customer's home phone;

(7) It is forbidden to use customers' household goods, or to eat and take a bath.

4. Moral taboos

(1) Don't be self-righteous, afraid of hardship and fatigue;

(2) Do not follow the process, there is no goal;

(3) Don't haggle over every ounce, be greedy and cheap;

(4) Avoid playing tricks with customers;

(5) Don't talk or ask about things unrelated to work in the customer's home;

(6) Don't privately promise customers services or policies that the company doesn't have;

Second, the dress code

(1) Standard work clothes are required;

(2) Door-to-door service must wear a work number plate;

(3) Auxiliary clothing (apron, sleeves);

(4) Clothing taboos

(1) full of wrinkles

② broken.

(3) all over the stains.

(4) stained with dirt

⑤ Give off peculiar smell

Third, the personal hygiene standards of waiters.

Hair: comb neatly, not unkempt, short hair neat and tidy, long hair rolled up, no odor;

Face: clean and hygienic, light makeup, not heavy makeup.

Oral cavity: clean and tasteless. Don't eat food with strong smell.

Hands: Wash your hands at any time. Especially before touching the baby and after going to the toilet.

Nails: short and clean, no nail staining, no onychomycosis, no dirt on nail seams.

Clothing: wear the housekeeper's help tools, change frequently, clean and tasteless.

Body: Take a bath frequently, avoid peculiar smell, and don't wear perfume.

Accessories: Do not wear earrings, rings and other jewelry.

Shoes: Flat shoes, keep quiet and tidy.

Fourth, posture and language.

(1) language requirements

Speak in strict accordance with the norms (see "normative speech").

(2) Precautions

(1) Speak honestly and try to use Mandarin.

(2) the meaning is accurate, and the expression should be clear and accurate.

③ The volume should be moderate and not too loud.

Speak at a moderate speed, and be careful not to speak too fast.

⑤ Address appropriately, according to the customer's identity.

(3) Polite language and code of conduct

Eleven words of courtesy: please, you, hello, thank you, sorry, goodbye.

Greetings: hello, good morning/afternoon, good night;

Solicitation: What can I do for you? Is there anything else you need me to do?

Apologize: I'm sorry, I'm really sorry, please forgive me;

Thank you: thank you, thank you very much, thank you for your kindness, you're welcome;

Honorable terms: you, please;

Goodbye: Goodbye and good luck in your work.