Nursing Work Plan of Otolaryngology Department in 2022 1 I. Nursing Quality and Safety
1, adjust the workflow, and combine the relevant regulations of the hospital and nursing department to solidify the departmental process adjustment caused by information docking and make dynamic adjustment.
2. Effective communication between doctors and nurses: SBAR communication mode will be clearly standardized for patients with high intraocular pressure and postoperative pain after nasal surgery in 20xx, and medical communication for patients with common postoperative discomfort in ophthalmology, otorhinolaryngology will be clearly standardized in 20xx;
3. Continue to use quality control circle, PDCA and other scientific management methods to investigate the current work of the department, and carry out step-by-step and planned rectification of the work in urgent need of improvement, so as to achieve the purpose of effective improvement.
Second, patient service.
1. Health education starts with patients' needs: health education is classified, and education is carried out according to patients' initial (re-) admission, learning willingness and learning ability to ensure the educational effect; Unify the procedures and contents of education, and put an end to cramming education after entering school;
2. Adjust the workflow, break the existing nursing grouping pattern and ensure flexible scheduling: according to the number of patients in the department, divide the responsible nurses into 1~5 groups to reduce the number of patients that nurses are responsible for; Adjust the treatment post to sleep monitoring+treatment post, which is mainly responsible for the management of drugs, instruments and articles in related businesses and departments of the sleep disorder center, entrust the configuration and implementation of some drugs to professional nurses, and reduce the shift change steps;
3. Design and print the admission instructions of the ENT department by yourself, and simply inform patients of the most concerned issues in writing to reduce unnecessary dissatisfaction.
Third, the development of nursing sub-specialty
1. Ophthalmic care: training nurses with relatively fixed ophthalmology in the use of ophthalmological examination facilities and the reading of results as planned, and providing professional guidance on patient's condition observation, medical communication and health guidance; On the basis of mastering the general nursing of common diseases, the nurse in charge of ophthalmology conducted targeted and in-depth study on different sub-majors, deepened the mastery of professional knowledge and carried out new clinical progress through rounds, lectures, surgical observation and attending academic meetings. Expatriate senior nurses to advanced hospitals in China for further study;
2. Otolaryngology Nursing: Arrange relatively fixed senior professionals of Otolaryngology, and the nursing staff to go to advanced hospitals at home or in the province to further study the postoperative nursing of head and neck surgery, so as to improve the postoperative nursing effect of patients; With the continuous expansion of monitoring and treatment in sleep disorder centers, nurses are constantly trained and assessed in the use and management of ventilators, the connection and observation of sleep monitoring leads, and strive to let all nurses master the connection and ventilator management process this year;
3. Improve the content of information-based nursing education in the Department of Ophthalmology, Otolaryngology, and provide personalized nursing plan and practical holistic nursing from the whole process of patient admission evaluation-treatment (drugs/surgery/instruments)-health guidance-rehabilitation and discharge.
2022 ent nursing work plan 2 1. Improve all kinds of equipment and articles to ensure normal work.
1, solicit opinions and suggestions from department directors and doctors, improve all first-aid facilities, medicines and instruments in our department as soon as possible, and provide a safe and comfortable hospitalization environment for patients.
2, according to the work plan and requirements of nursing department, formulate and improve the rules and regulations of undergraduate course room as soon as possible, guide nurses to learn the nursing routine and technical operation of undergraduate course room as soon as possible, and better serve patients.
Second, improve service attitude and improve service quality.
1, the object of nursing work has expanded from simple operation of patients to patients' families, medical care, logistics and equipment personnel. Head nurses should strengthen nurses' service consciousness, strengthen communication with doctors and related departments, collect patients' information, gain understanding, trust and support, and better cooperate with their work.
2. The nature of nursing work extends from the nursing of surgical treatment to the holistic nursing of patients' body and mind. Always think of the patient and take the initiative to do psychological care for the patient. Strict implementation of protective medical system, the patient's condition, surgical effect, surgical complications, etc. , will not discuss with others. Improve service attitude, ensure to serve patients in the best nursing working condition, meet all reasonable needs of patients, create a warm and comfortable hospitalization environment for patients, and the satisfaction rate is over 90%. The head nurse issues 20 satisfaction questionnaires every month, finds out the problems in nursing service in time, and gives feedback to the nurses in time. Nurses praised by patients were named at the morning meeting until others learned from them.
3. Use morning meetings, nurses' regular meetings, nursing rounds and other forms to enhance nurses' service awareness, take the initiative to serve, warmly receive and introduce the situation. Do four things lightly, greet patients in all nursing and treatment operations, adopt encouraging language and move gently, so that patients can feel the warmth of our loved ones. The coverage rate of health education for inpatients reached 100%.
4, formulate strict department rules and regulations, and according to its implementation, organize a nursing safety work meeting every month, put forward rectification opinions on recurring problems, and put an end to mistakes and accidents.
5. The intact rate of emergency medical devices is 1.000%. After receiving the first-aid patients, they can quickly start the rescue in the shortest time, and they can cooperate with each other nimbly, flexibly and skillfully in the rescue.
6, reasonable fees, in case of doubt and dispute timely check processing, regular inspection department medical and office supplies, reduce waste and loss. Special person is responsible for the maintenance of medical equipment, understand the performance and usage of the equipment, and ensure the normal operation of the clinic.
Third, the hospital sense control plan
1, strict disinfection and isolation, and the qualified rate of disinfection and isolation is more than 95%. Strictly carry out aseptic operation technology, correct people and things that violate aseptic principle in time to prevent hospital infection. All kinds of sterile articles and other articles should be cleaned and disinfected in strict accordance with the regular measures of the department.
2. Monitor the irradiation intensity of the in-use ultraviolet lamp once every six months.
3. Strictly manage the classification, collection, transportation, storage and delivery of medical wastes to prevent leakage.
4, the implementation of hospital infection outbreak warning report. Actively prevent the outbreak of nosocomial infection and put an end to the occurrence of malignant hospital-acquired events.
5. It is the focus of this year's work to train the department staff on hospital infection knowledge. Take the way of all-staff training and examination papers to improve the awareness of hospital infection prevention of medical staff and implement pre-job training.
6, regular self-examination, the results into the quality audit. The implementation of the director responsibility system, quality control doctors, quality control nurses supervision and management.
Fourth, strengthen the training of nurses and establish the image of "angel"
1, combining basic skills training with professional and technical training. Basic training includes political thought, professional quality, medical ethics and clinical operation skills. Technical training in junior college needs to constantly learn new theories and techniques, deepen the understanding of nursing theory and strengthen the technical operation training of five senses.
2. Head nurses should improve their ideological and political quality, learn cultural science, professional practice and management science knowledge, strengthen the scientific and standardized nursing management, and effectively improve the level and quality of nursing management.
3. Change the service concept and improve the service attitude. Under no circumstances should anyone run away from the patient. Carry out "one-on-one full service", and a responsible nurse is responsible for all related physical and mental care of a patient's admission, treatment, discharge, nursing and follow-up.
4. Create learning opportunities for every nurse, and make nurses constantly accept new ideas, new knowledge and new methods, master nursing development trends, and improve nursing ability and level by attending hospital internal medicine lectures, participating in self-study and searching online.
Five, strengthen professional learning and training to ensure the safety of patients.
1, strengthen on-the-job training, and give a small lecture once a week, focusing on the basic professional knowledge, new theory, new technology and new business of ENT, so as to expand the knowledge of nurses, consolidate clinical professional knowledge and better serve every patient. Monthly nursing rounds, monthly theoretical and operational skills examinations for nursing staff. For those whose grades are not up to standard, more guidance and explanation should be given, so that every nursing staff can truly master the knowledge and use it for themselves.
2, the implementation of the new nurse training plan, strengthen the training of young nurses, the implementation of the "one-on-one" tutorial system, the monthly exam must be in place. So that nurses can fully feel the hospital nursing culture and management mode in terms of professional ethics and values, service concept, legal awareness and occupational safety.
3. In case of difficult problems, invite undergraduate doctors to guide them in time, invite them to teach new specialized business, new technology and cutting-edge information, and improve nurses' professional skills.