The new concept of serving patients, medical staff are people who save lives by treating diseases. Learning medical science and technology is a sacred profession, and it is also what we call angels in white. In their work, they should not only have the ability, but also have the idea of keeping pace with the times. Here are some new ideas for serving patients.
A new idea of serving patients: 1 Bedside cards should be properly blurred.
During hospitalization in the hospital, the patient's bedside card often indicates the patient's name and illness in detail. Visiting relatives and friends of patients will inevitably see the patient's privacy on the bedside card at a glance. About 30% of the citizens who provided suggestions suggested that in today's era of paying attention to personal privacy, whether the bedside card of the hospital can also be "protective", and on the basis of soliciting patients' opinions, some unclear conditions can be blurred.
The patient's full name is "patient"
"I took my son to a medical examination a few days ago, and the doctor wrote the name' child' on the report. I feel very uncomfortable. " When making suggestions on humanized services in hospitals, Ms. Li, a citizen, said this.
Doctors, like Ms. Li, are quite dissatisfied with the terms "patient" and "child". More than 20% of the citizens call our hotline and point out that modern society requires higher health. If you are really sick, you don't have to go to the hospital. Sometimes you just go to consult how to ensure a healthy operation.
More warm tips from the hospital
Nearly 20% of the citizens said that the biggest feeling when going to some big hospitals is "Why are there so many people and how are the tips so small?" Ms. Huang recalled that she once waited for three hours to see a doctor. When it was her turn, it was the time for the doctor to get off work at noon.
She said discontentedly: "There will obviously be registered people in the registration window of the hospital. Can't the hospital give more warm tips when experts see a doctor and tell them the waiting time? " Some citizens also pointed out that although some hospitals posted tips such as inpatient ward guides and experts' visits on the same day, some tips were often lagging behind, which delayed patients' time.
There are several ways to register.
Many citizens also said that it is really difficult to register in some hospitals in the city. Sometimes there is a long queue in the morning, and finally the expert number is not hung up. Mr. Liu, a citizen, suggested that hospitals can have more ways to register. Besides window registration, can they open various forms of appointments such as fixed telephone, SMS and online, so as to be as close as possible to the needs of the citizens.
Medical record network
When calling the hotline, many citizens lamented: "I will buy a medical record book every time I see a doctor. Sometimes when cleaning up, a bunch of medical records from different hospitals will be cleaned up. " Mr. Chen, a citizen, suggested that now that the air ticket has an electronic ticket, can the hospital medical records also have an electronic version, so as to realize the online communication between patients in hospitals and facilitate patients to call up relevant information in time.
The channels for preferential treatment for the elderly are smoother.
Some citizens also suggested that buses and parks should provide corresponding preferential treatment measures for the elderly over 70 years old, and whether hospitals can also open special "preferential treatment channels" for the elderly in the city, such as giving priority to medical treatment and free outpatient registration.
Pay more attention to details.
Some citizens also called to say that compared with the past, the hospital's infrastructure has changed a lot, but some details are still not perfect. Mr. Lan suggested that the hospital should make more improvements in details for special groups such as elderly patients and pregnant women, such as setting more toilets in the bathroom, setting more seats in the places where pregnant women line up, setting hooks for hanging infusion bottles in the toilets, and setting clothes drying places in the ward corridors, which fully embodies the humanization of the hospital.
Prepare different plans according to the weather conditions.
Ms. Xu also said that she was hospitalized in the hospital in summer and there was no mat in the hospital. The air conditioner doesn't work well. She feels very hot. She suggested that the hospital prepare different plans according to the characteristics of different solar terms, start the summer vacation plan in summer and pay attention to the warmth of the ward in winter.
Interns must agree to part-time job applications.
When Ms. Liu went to the hospital, she had several hospital interns watching. She suggested that it is important for students to practice, but can they inform the patients first and get the consent of the patients before watching, because not everyone wants to be watched by strangers when they see a doctor.
Postoperative recovery should be as painless as possible.
Some members of the public suggested that after the patient was admitted to the hospital, he hoped to relieve the pain as soon as possible and to the maximum extent, instead of adding unnecessary pain during examination and operation. Can hospitals adopt more new medical technologies to reduce the unnecessary pain of patients during treatment?
New ideas for serving patients Measure 1: Strengthen the concept of "quality service", closely focus on the service tenet of "patient-centered, exchanging truth for understanding", conscientiously implement the five guiding functions of welcoming guests, etiquette, consultation, guiding diagnosis and triage, actively serve and provide convenient measures.
Measure 2: Open a green channel for life rescue. After social assistance and critically ill patients arrive at the hospital, medical staff immediately start treatment without any formalities; 120 ambulances transport patients all the way. Due to the imperfection of some examinations in the new campus, 120 ambulance transported the patients all the way to the old campus for examination, accompanied by nurses, which was convenient for patients to see a doctor and realized zero distance between doctors and patients.
Measure 3: The outpatient service desk strengthens the consciousness of active service, "step forward and take the initiative to serve", treats patients as relatives, and provides warm, comfortable and thoughtful humanized service from physical to psychological.
Measure 4: On the road of "warm heart service", we have been working hard to improve the patient's medical experience. In order to improve the satisfaction of outpatient service, the outpatient department carried out hospital service etiquette training, which was presided over by Zhou Yumei, director of the outpatient department, and all outpatient nurses participated in the training.
Outpatient service is the forefront of providing medical services in hospitals. Hospital service is productivity while creating a clean, beautiful, warm and harmonious medical environment. Compared with medical quality, service quality can directly show the image of the whole hospital.
New ideas for serving patients 3 The following points must be paid attention to in patient care:
First, be patient. Whether one of the husband and wife is hospitalized or accompanied by the other, we should be patient, because hospitalized patients are often emotionally unstable because of discomfort, so we should try our best to obey the wishes of patients and cooperate with doctors to do a good job in treatment.
Second, be flexible. To take good care of patients, it is necessary to cooperate with doctors and help patients adjust their mentality, so that patients will actively cooperate with treatment.
Third, we should have a positive and optimistic attitude. Adjust patients' bad mood, don't worry about yourself because of patients' emotional contagion, but keep a positive and optimistic attitude, so that patients are full of hope for recovery.
Fourth, good service. We should have the spirit of hard work, try our best to meet the requirements of patients, help them eat, drink and eat well, do some auxiliary exercises according to the doctor's instructions, and do some massage that is conducive to rehabilitation.
Fifth, be careful. It's best to stay with the patient every time you have an injection or dressing change. Check the injection and medicine with the name of the prescription every time to avoid mistakes.