First, warm and standardized reception
As soon as I entered Guangqi Honda Tianhe Store, I saw that vehicles were constantly entering the store for maintenance. There were so many cars entering the store on Tuesday that we were curious. In Guangzhou, where there are repair shops everywhere, what attracts car owners to choose to return to 4S to repair their vehicles?
With questions, we walked into the reception center. Here, as soon as the maintenance receptionist saw the vehicles entering the store for maintenance, she greeted them warmly and skillfully guided the owners to the reception desk.
At the maintenance reception, we happened to meet an Accord owner who went to the store to do body painting. As soon as the car stopped, the enthusiastic staff greeted the owner and immediately entered the maintenance reception process. Soon, the position that needs to be repaired by body panel and painting and the condition of the whole vehicle will be checked and confirmed. It can be seen that the enthusiastic and professional service attitude makes the car owners feel quite satisfied.
In the reception center, the staff and the owner reconfirmed the maintenance details and printed out a detailed maintenance list. Work items, parts names, operation types and expenses are listed one by one. Really understand consumption, the owner also dispelled all kinds of concerns.
Car owners waiting for quick repair can have a drink, surf the Internet, watch TV, read newspapers and play table football. When they are tired, they can take a nice nap in the massage chair.
Second, it is not a simple sheet metal repair.
Guangqi Honda strictly controls the quality of the whole process of sheet metal spraying and introduces advanced sheet metal spraying production lines. It not only ensures the maintenance effect, but also greatly shortens the maintenance time. Let's follow the assembly line and find out how Guangqi Honda's body painting achieves high efficiency and high quality.
1, sheet metal drawing
After the maintenance vehicle enters the workshop, the technicians first confirm the damage of the vehicle. If it is a local depression, the technician will clean up the damaged part, confirm the degree of damage and formulate a repair method. If it is necessary to remove the sheet metal parts, the technician needs to remove the sheet metal parts of the damaged parts of the collision vehicle from the original body. Then start sheet metal repair. First of all, the old paint film should be removed, and the original car paint at the damaged part should be polished until the iron plate layer is exposed.
After polishing, it will enter the flattening process of sheet metal parts. According to the damage degree of sheet metal parts, use the corresponding sheet metal tools to flatten the concave parts. After leveling, the surface of sheet metal parts will be fine-tuned to obtain flatness. This step is very important, and the level of technicians directly affects the final repair result. Guangqi Honda's technicians need to undergo professional training and pass the examination before they can be competent for this job.
After flattening, it is necessary to carry out fire extinguishing treatment to eliminate the tensile and extrusion stress produced in the process of metal recovery and maintain the rigidity and strength of sheet metal parts. Finally, after hammering and stretching, the deoxidizing paint inside the sheet metal will fall off or be ablated, so it is necessary to coat a layer of deoxidizing paint inside the sheet metal, and then the sheet metal operation can be completed after deoxidizing.
2, the main girder correction
Sheet metal stretching is only applicable to automotive sheet metal parts with little damage. In addition to 4S shops, ordinary quick repair shops can also do it, but the quality level is different. However, if the car body collides seriously and hurts the frame, it will be corrected on the frame straightening machine, which will be much more difficult to operate. Like Honda's car, girder correction can only be done in 4S shop, because the equipment costs millions of yuan at a time, the frame straightener occupies a large area, and the technical level of technicians is high, which the general quick repair shop simply can't afford.
In Guangqi Honda's 4S shop, only technicians like this, after strict training and examination, have obtained corresponding grade certificates, can be certified and competent for girder correction.
Third, efficient and high-quality painting assembly line.
Why do you have to touch up the paint at the roadside shop? The color is different from the original car paint, and the gloss is not as good as the original car. What's the secret of seemingly simple painting? Let's continue to enter the drawing line to find the answer.
Walking into the workshop, we saw two painting lines working in an orderly way. The stations on the assembly line are arranged as putty station, grinding station, intermediate coating station, grinding station, shielding station, painting station and curing barn.
1, putty and polishing
Vehicles entering the assembly line must first clean up the damaged parts, confirm the extent and scope of the damage, and then make a repair plan. Then the feathering edge is polished. A buffer slope is polished at the joint between the damaged part and the surrounding paint film, so that the newly sprayed paint surface can be better connected with the original car paint surface.
The damaged parts of the sheet metal coated with epoxy primer are slightly polished, cleaned and degreased, and then leveled with putty, which is what we often call putty. After drying, polish the putty and confirm the perforation line.
2. Intermediate coating and polishing
Before spraying, technicians should carefully protect other parts of the vehicle.
After the putty is polished, it is cleaned and degreased, and the technician begins to skillfully spray the abrasion-free primer with a spray gun to prepare for the later spraying of colored paint.
After a process is completed, the technician does not drive the car to the next station, but directly pushes the car and easily moves to the next station. This is not only convenient, but also saves time.
cover
After the intermediate painting is completed, the technician covers the vehicle with special textured paper to ensure that the painting and baking process will not affect the normal paint surface.
After shielding is completed, directly push the car into the painting station to prepare for painting. Of course, there is still a very important job to do before painting, and that is paint mixing.
Step 4 paint mixing
Why is the color difference caused by touch-up paint in the quick repair shop outside more obvious than that caused by Guangqi Honda special service shop? Some people say that it is because the 4S shop is equipped with original paint, which is indeed an advantage of the 4S shop, but the reason is not that simple.
According to Director Lai, who is in charge of this business, the color of the top coat will change slightly or even obviously after the vehicle is used for a long time, which is different from the original paint. At this time, it is necessary for the painting technician to mix the paint manually.
Technicians first choose the right paint. We noticed that Guangqi Honda's 4S shop used parrot paint, and knowledgeable friends should understand it immediately. BASF is a famous and world-leading supplier of automotive paint in Germany, and the quality of parrot automotive paint produced by BASF is well-known.
Technicians first use instruments and palettes to mix paint colors.
Later, it is necessary to further compare the color matching with the real car for painting to ensure that there is no color difference.
Step 5 paint
The prepared topcoat can be used for painting. After adding the topcoat to the spray gun tank, adjusting the air pressure, paint output and spraying width of the spray gun, the technician began to work in the closed painting room and skillfully sprayed the topcoat evenly on the sheet metal parts. According to technicians, different topcoats are sprayed by different processes. Moreover, after painting is completed, the defective topcoat should be inspected, remedied and polished in time to ensure that there are no defects when delivered to the owner.
6. Paint
The last step of the sheet metal painting assembly line is painting. After the mechanic sets the temperature and other parameters, the system automatically completes the baking paint operation. The vehicles coming out from here will regain their former glory, but at this time, the vehicles cannot be delivered to the owners immediately.
7. Finished product inspection
Vehicles coming down from the painting line must be waxed at the inspection station to make the paint surface of the vehicles look brand-new, and then carefully checked one by one to ensure that any problems have been solved perfectly.
Technicians are carefully waxing the newly painted vehicle.
Another technician is meticulously checking the final completion of the vehicle. Although this eight-generation accord has experienced many years of wind and rain, it has been carefully restored and re-glowed. What kind of surprise will the host see again?
8. notify to pick up the car
After the inspection, the vehicle was washed by a fully automatic computer, and it was completely new in the sun, giving off dazzling light. After receiving the telephone notice from the staff of the reception center, the owner can take away the intact cars in order.
Fourth, 4-hour quick repair.
For vehicles that are not difficult to maintain, Guangqi Honda also provides a very intimate 4-hour quick repair service. Use this? Open a small stove? With fast service, the owner can pick up the car on the same day. Here is an Accord that is being repaired quickly, and its owner is probably in the rest area.
Verb (abbreviation of verb) abstract
In the past, the maintenance efficiency of body panels and painting workshops was low, and the car mainly waited patiently for a long time, which greatly reduced the service experience. Fortunately, we see that this industry is changing. For example, Guangqi Honda, which we visited today, has overcome the industry pain points such as complicated maintenance process, poor communication and cumbersome maintenance process. By introducing multiple assembly lines, the operation efficiency is improved, and at the same time, refined process management is carried out, which saves many intermediate links. 4-hour quick repair makes quick service even more powerful. Coupled with the efficient reservation mechanism, it really helped Honda owners save a lot of valuable time. We also hope that more car brands will learn and improve in this respect, and * * * will provide better services for car owners.
@20 19