1, dining etiquette: explain table layout, dining etiquette, tableware usage, etc.

2. Service skills: training service skills from receiving customers, understanding customer needs, selling vegetables and leaving the table.

3. knowledge of dishes: you must clearly grasp the name, taste, characteristics and preparation method of dishes.

4. Communication skills: explain communication skills with customers, such as language, attitude and expression.

5. Safety and health: explain catering health care and advocate the concept of food safety.

6. Teamwork: Encourage employees to cooperate with each other and cooperate with colleagues to solve various problems encountered in their work.

7. Service attitude: emphasize the effectiveness of service and create a good dining experience and service experience for customers.

8. Service psychology: cultivate employees' love and devotion to work and their ability to deal with emergencies.

9, technical operation: explain the use of various electrical appliances, how to clean tableware, how to maintain hygiene, how to guard against theft and other technical operations.

Precautions for hotel waiters:

Hotel waiters should be neat and clean, in line with the hotel's work dress standards, and should not be too weird or gorgeous; Need to communicate with customers in civilized and standardized language, and don't attack customers with vulgar language or language; Pay attention to details, improve service quality and professional quality, and provide customers with a satisfactory dining experience and service experience.