It's hard to say whether there is responsibility or not. Without standards, the service attitude of outlets of the same courier company in different places is different.

It's too difficult for you to expect the courier company to be responsible for you, hehe, unless you are careful when packing yourself. If your packaging is not good, it is difficult for a responsible courier company to guarantee that your things will not go wrong on the road, not to mention these irresponsible courier companies.

Now Taobao has also launched a logistics price protection service for physical sellers. You can learn about it and reduce some losses in this area appropriately.