Personal work summary of mobile phone sales (1) has been in the company for almost a year. Looking back on this year's work, with the support and help of leaders and colleagues, I basically integrated into the big family of the company and did my job well according to the requirements and assigned tasks of the company's superiors. Through this year's study and work, I have a new method in working mode, and my skills and experience have been further improved.
First of all, ideologically, under any circumstances, being competent for this job is my basic premise. No matter when and where, I will follow the creed of being strict with the law and abide by it seriously. In addition, love and dedication is the key to do your job well. Do every little thing well, grasp every minute, start from me, start from small things, and start from now on to make every day different.
This year, my post was mainly in xx mobile phone area. I know that only positive actions can bring fruitful results. In order to do a good job in mobile phone sales, I earnestly do every task assigned to me by the leaders. Xx mobile phone area directly faces customers. To do this job well, you not only need to be familiar with the relevant knowledge and fluent eloquence of each mobile phone product, but also need to have a good attitude. You should be patient, caring, careful and take every customer seriously, no matter where he comes from or in what position, you should be serious and responsible for their requirements and try your best to make the greatest contribution to them. I'm full of confidence in my job now, and I'm not as lost as I was when I first came here. Customers patiently explain to customers when they are young, and choose the mobile phone they need according to different customers to meet customers; When there are many customers, do a good job of taking care of each customer. Every link can't be relaxed. Let customers feel my sincerity while waiting, be familiar with business constantly, improve service efficiency, and let customers know that we are also in a hurry. Distribute some mobile phone publicity pages, guide them to the xx experience area, and let them experience and compare their favorite models when they are busy. Every time I return to a new model, I will use other time to learn about the functions and parameters of these new mobile phones, so that I can directly introduce these mobile phones to users when I face customers, so as to continuously improve my business ability. The reformed xx mobile phone counter is located in the middle of the hall, so customers will drop in and look at their mobile phones while waiting for the call, so that I can recommend xx mobile phones to customers more often. Because I have to take care of the distribution of gifts, I have more things to be responsible for and take the initiative, but sometimes I feel anxious because I am busy and can't take care of other customers. But I believe that as long as my business is more skilled and fluent, I can improve my work efficiency faster and take care of more customers.
Because I feel that my burden is heavy and my knowledge and ability are still limited, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I feel like I'm making progress. Through continuous study and accumulation, we can calmly deal with all kinds of problems in daily work, ensure the normal work of this post, treat work tasks with a correct attitude, love our jobs, earnestly implement them in practical work, actively improve our own quality, and strive for the initiative in work, so as to have a strong sense of professionalism and responsibility and strive to improve work efficiency and quality.
Effective teamwork can also improve work efficiency. To this end, I not only work hard by myself, but also get along well with my colleagues. In addition to learning from each other at work, learn from each other's strengths and apply what they have learned. After a year's work, I constantly enrich my study, and I often sum up my ideas and gain a lot of experience. I always learn and improve myself. I also constantly sum up myself from it, so that my life and work can be improved better and better, because at work, I will always come into contact with new things, and summing up is also very important. After work, I will constantly recharge my thinking and summary, so that I can have more understanding and sentiment in my business work.
XX is a thing of the past. Looking forward to the new year of XX, I will continue to improve my own shortcomings, take the continuous progress of my work as my unremitting pursuit goal, greet the new year with a down-to-earth and diligent attitude, and strive to make my ideological consciousness and work efficiency reach a new level in an all-round way and make more contributions to the company.
Summary of personal work in mobile phone sales (2) As the saying goes, "It is never too old to learn", which is true. Even though we have taken part in the work, we should not give up learning knowledge. On the contrary, as employees of an enterprise, it is of great benefit to read some books to broaden their horizons and absorb the successful experience of others after their busy work. Smart people are always good at filling their brains with other people's wisdom. The following is a summary of my work this year. I hope I can share it with my friends, and I hope you can make valuable suggestions.
I. Sales Plan
The basic principle of sales work is to make a sales plan and sell according to the plan. Sales plan management includes not only how to make feasible sales targets, but also the methods to achieve them. Everyone has his own characteristics and methods. The key is to find a set of methods that suit you best.
Second, customer relationship management.
If the customer is well managed, the customer will have sales enthusiasm and will actively cooperate. If customers are not effectively managed, or customer relationship management is rough, the result is that customers' sales enthusiasm cannot be mobilized and sales risks cannot be effectively controlled. Therefore, we must try our best to maintain the customer relationship, pay attention to every detail of the customer, and let the customer feel that you are always by his side.
Third, information feedback.
Information is the life of enterprise decision. Sales people are in the front line of the market, and they know the market trends, the characteristics of consumer demand and the changes of competitors best. This information is fed back to the company in time, which is of great significance to decision-making. On the other hand, the problems existing in sales activities should also be fed back to the company in time so that the management can formulate countermeasures in time. The salesman's work results include two aspects: one is sales volume, and the other is market information. For the development of enterprises, market information is more important. Because the sales volume was yesterday, it has been realized, and what has become a reality cannot be changed; Meaningful market information determines tomorrow's sales performance and tomorrow's market.
Fourth, "sales are no small matter"
"Management is no small matter", and excellent managers are also careful managers. Similarly, "sales are no small matter." Sales should be more cautious and prudent, looking for a win-win rule. Improve in learning, summarizing, practicing, groping and trying.
Personal summary of mobile phone sales (3) The first half of the year passed, which was the first half year when I officially set foot on my post. I am a mobile phone salesman, so I can't directly observe the behavior and expression of customers. I can only know whether the customer has the intention to buy through simple words, but because I don't have enough work experience, I often don't know where to judge how to sell responsible products.
I remember the first time I dialed my mobile phone recklessly and accidentally said something about sales promotion. Soon my mobile phone was hung up. For a moment, I felt that I would still fail. As I expected, I don't know if I should press the number again, hoping for a miracle. It feels like a long time has passed and I haven't achieved anything yet. Under such a blow, I feel that I can't even speak, and I feel that I have reached the limit I can bear. I once had the idea of giving up this job.
It was the encouragement and enlightenment of my colleagues that made me regain my courage. They shared their experiences at work and told me that the present achievements were not smooth sailing from the beginning, and it was through repeated refusal to exercise a strong heart that today's achievements were achieved. After listening to this, I was thinking, what's the difference between me and them? After this hurdle, I may be able to usher in a different situation, so I persisted.
After working for half a year, I have gradually adapted to this kind of work rhythm, and I can also face the rejection voice from my mobile phone with a normal heart, and gradually sum up what language I should use to promote my products in the process of work. I can't give up. I can only hope to succeed if I seize the opportunity.
Along the way, I recalled my scenes at work and found that I brought some habits from my life to work, which added a lot of difficulties to my work, especially the carelessness in remembering things, which made me suffer a lot. For example, I took notes on what I should have said when I dialed my mobile phone, but I forgot to put it there as soon as I turned around. I missed some details when I sent and received faxes, and then I hurried to work. This happened several times in the first half of the year, reminding me to pay attention, but I still haven't corrected it at all, but I will learn a lesson from my work in the second half of the year, and I can't complete the tasks in my work with impulse and blood, which has led to many things that I don't think should happen now.
In the first half of the year, I didn't make any achievements in my work because I was uncertain about my goals, but in the second half of the year, I will make a good work plan for myself, complete my goals and improve my shortcomings.
Summary of Personal Work in Mobile Phone Sales (4) Review your work in the past month and ask yourself if there are still many shortcomings.
Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness, and improve the methods, skills and business level of monopoly.
First, improve the ability to convince customers.
I feel that I still have a certain degree of lack of skills in persuading customers and impressing their purchasing psychology. As salespeople, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language.
Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Second, pay attention to the details of your sales work.
Remember the famous saying that the customer is God in sales theory? As the saying goes, details determine success or failure. Consumers' words and deeds are heard in their hearts and seen in their eyes. This will affect consumers' evaluation of our salesmen and our brands, and then affect the sales results.
Therefore, we should use sincere smile, clear language, meticulous publicity and thoughtful service to conquer and impress consumers' hearts. Let all customers come to our counter on a whim and return with satisfaction. Establish the high-quality spirit of our employees and establish our high-quality service brand.
Third, the question of business proficiency.
If you are not familiar with the function of each machine, how can you explain it to consumers and impress them, you will not succeed in sales. So be familiar with the model, configuration, function and price of each mobile phone. Do it with your heart Learn to face different customers and adopt different promotion skills. Strive to let every customer buy their own satisfactory products, and strive to increase the number of sales and improve sales performance.
Fourth, the mentality problem.
Mentality can determine the success or failure of a person's future career, especially in our sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position. Correct attitude. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best.
Verb (short for verb) experience
After this month's hard work, I have gained something: first of all, I have established a good relationship with the sales staff in the second district. In the future, I will gradually cultivate their team consciousness and make them realize the importance of the team.
In terms of sales, I learned that if you want to sell a mobile phone, you should fully grasp the customer's intentions and first understand the customer's basic needs through a series of inquiries. Then there is a good sales attitude, all customer-oriented, to meet customer requirements. Don't have the mentality of buying without buying, and don't endlessly recommend to customers.
Also, I am about the same age as my clients, so it is easier to get close to them, grasp their psychology, fully interact with them and stimulate their interest from their perspective. Talking about the main performance advantages of mobile phones can give them a better introduction and let them know more about the mobile phones they want to buy.
The next work plan of intransitive verbs
Continue to learn more about each model, get more familiar with some commonly used functions, and explore other functions that are not commonly used. In the future sales process, we should let customers know about our models in the experience, summarize the excellent points of each mobile phone and attract customers' attention.
Strengthening the study of sales skills, because of lack of experience, is not very good in this respect, which is also the direction of key efforts in the future. After work, go online to find more cases and materials about sales to learn. Then gradually master the customer's psychology and understand the customer's psychological activities in the sales process. Adjust your mentality. Since you have chosen the sales industry, you should concentrate on your present job and adjust your impetuous mentality.