Hotel staff training is mainly in service, so the focus may be on training service etiquette. Hotel staff learn service etiquette well, the service quality has come up, and customers have come up. I suggest that you can train new employees in service etiquette. Training can be conducted in turn according to the basic etiquette of hotel service.

1. Dress code. When going to work, you should wear work clothes as required. Both male and female employees should be dignified and generous, and it is forbidden to dress up in strange clothes.

2. The language is appropriate. Modest language, friendly tone, concise words, and appropriate use of language according to different audiences. Domestic guests use Putonghua, foreign guests use foreign languages, and try to understand dialects.

3. Greet politely. Welcome the guests when they arrive, answer their questions and say goodbye when they leave. When welcoming guests or communicating with guests, smile, be sincere and polite, and use honorifics and gestures appropriately.

4. Respect privacy. Can't reveal any information about the guests; Don't touch or rummage through the guest's belongings; Without permission, you are not allowed to use the telephone, elevator, toilet and other facilities dedicated to guests.

In the face of guests' complaints, we should sincerely and enthusiastically help guests solve problems according to regulations, and avoid impatience, argument, neglect and shirking responsibility. If you can't complete the service for some reason, you should patiently explain and apologize to the guests.

In case of fire, elevator accident, sudden illness or injury of guests, terrorist explosion and other emergencies, you should be calm and deal with them on the spot in time according to the emergency plan.