Summary of working experience of bank tellers 1

I have been working for a year. This year, I studied hard and worked hard, and successfully completed the role change from a student to a bank employee. I will summarize my work in the past year as follows:

My post is the cash service window of _ _ branch, and my words and deeds represent the image of the bank. We should not be a little sloppy and lax in our work. _ _ Sub-branch is located in downtown area, which receives a large number of customers every day and has a heavy workload. Therefore, such a working environment forces me to constantly remind myself to be serious in my work and to operate in strict accordance with the rules and regulations formulated by the branch. Be consistent with yourself all the year round.

Because I'm new here, I'm not particularly skilled in business. In order to get familiar with the business as soon as possible, I will consult old comrades humbly when I encounter problems. The big brothers and sisters in the industry also enthusiastically gave help and guidance, which made me progress and improve quickly. At the beginning, I made a mistake because I was not careful enough and not skilled enough. Although I lost money, it didn't affect my enthusiasm for this job. On the contrary, it made me study my business skills and theoretical knowledge hard.

In today's fierce competition in the financial market, as front-line employees of outlets, in addition to strengthening their theoretical quality and professional level, they should pay more attention to their own services, enhance their core competitiveness, and implement various spirits and requirements issued by banks in practical work, so as to be subtle, civilian and daily. Respect customers, put yourself in their shoes and serve customers sincerely. To provide customers with convenient, fast and accurate services and win the trust of customers. What does it mean to make customers feel warm here?

In a word, this is a year when my role has changed and I have been growing up. In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. Maintain good professional ethics, obey the decisions and instructions of superiors, and conscientiously implement them. Meticulous, proactive, responsible and try my best to do a good job.

There are more opportunities and competitions waiting for me in the 20__ annual meeting, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. Learn new knowledge, master new skills, adapt to changes in the surrounding environment, improve their ability to perform their duties, train themselves to be a comprehensive bank employee, and better plan their career. Of course, I still have some shortcomings in handling and operating some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings.

Summary of working experience of bank tellers II

This year's work is over in an instant. Looking back on my work in the past year, with the care and guidance of grassroots leaders and the help of all the comrades in the outlets, my ideological consciousness, professional quality, operational skills and quality service have been improved to a certain extent. Now I will summarize the work of the past year as follows:

I. Basic work situation

In the study, consciously strengthen the study of relevant financial policies and laws and regulations, and constantly improve their overall comprehensive quality.

As an ordinary comprehensive teller at the front desk, I consciously use my rest time to systematically study the relevant rules and regulations and newly issued documents, so that I can have a more comprehensive understanding of the current policies and regulations and give correct feedback and answers to the daily customer business consultation at the counter.

In addition, I seized the opportunity of learning, actively participated in various trainings and skill tests of the associated press and grass-roots press, paid attention to applying what I have learned, and accumulated work experience in daily actual combat.

Work, conscientiously perform their duties, do a solid job.

First, in the specific business process, adhere to the "smile service", patiently and meticulously answer customers' questions, and establish a good window image of warm service.

Second, the deposit task is the key. In order to complete the deposit task of our bank, I make full use of my daily work opportunities to do a good job in deposit marketing in the process of business handling. Visit relatives and friends in spare time, mobilize community savings deposits, actively publicize relevant preferential policies and financial management skills, and actively complete the deposit tasks assigned by superior branches.

Third, actively market our new products and services. Based on the actual situation of our bank, I carefully studied the new business and new rules and regulations of our bank, such as special business such as civil servant loans and special loans for landless farmers, patiently explained the similarities and differences of related similar businesses to customers, made clear the advantages and disadvantages, and provided favorable suggestions.

Fourth, strive to complete other tasks assigned by the leaders. Besides doing my own job, I also do other work according to the arrangement of the leader, such as daily cleaning and binding accounts. , you can coordinate with everyone to complete the task together.

In life, we should be kind to others, pay attention to cultivating our team spirit and sense of cooperation, and constantly improve our value. While improving our own quality, we pay special attention to the cultivation of team spirit, unite our colleagues, truly "think about what others think and worry about what others are anxious about", actively create a United and enterprising working atmosphere, and effectively carry out all the work of our community.

In terms of safety management, we should enhance our awareness of prevention and master and use various prevention devices skillfully.

Always check whether the circuit and telephone are normal to prevent the instrument from being in good condition. When there are abnormal situations, those that can be handled on the spot will be handled on the spot, and those that cannot be handled will be reported to the superior actively. Combined with their own work practice, strengthen the management of vouchers and seals to prevent cases from happening at the source. Efforts have indeed been made in safety work.

Second, the problems and deficiencies in the work

If you have achievements, you must have shortcomings. On the basis of correct self-analysis and positioning, reviewing the work of the past year, there are still many problems and deficiencies, which are embodied in the following aspects:

First, the initiative of learning is not enough. Due to the influence of objective factors such as family factors and work development factors, there are problems such as insufficient learning continuity, slow improvement of professional quality, insufficient review of old knowledge and low learning efficiency.

Second, the awareness of innovation and enterprising is insufficient. Compared with young college students, there is still a certain gap in active learning, and it is impossible to effectively carry out business innovation or consciously carry out relevant examinations and certifications according to their own professional expertise and job requirements.

Third, the working method is simple, and it still stays at the lower level of task completion requirements, so the actual efficiency and effect of the work need to be improved.

Third, the work vision.

There is a new atmosphere in the new year. At the beginning of the new year, based on my own reality, I will objectively analyze my own problems and shortcomings, and combine the actual situation of the development of the county association and our society to solve my own practical problems purposefully and pertinently, focusing on the following aspects:

First, continue to strengthen learning and constantly improve comprehensive ability and business skills. I will apply for related subject examinations and professional title qualification examinations in a planned way in combination with my own work practice, aiming at my own shortcomings and consciously improving my overall comprehensive quality.

Second, constantly improve their professional skills, service capabilities, marketing capabilities and other comprehensive skills, and effectively improve their overall comprehensive quality.

Third, fully understand the customer's mentality, put yourself in their shoes, actively explore ways and means of customer maintenance and service, and constantly enhance the loyalty and integrity of existing customers.

Fourth, master all kinds of business skills, especially computer operation skills, accounting business and other skills, and strive to adapt to the needs of the times and better meet the requirements of transformation.

I will strive to overcome my own shortcomings, strictly obey the leadership arrangement, make positive progress, constantly improve my overall quality, earnestly perform my post responsibilities, be a good employee assistant, unite all partners, and make my own efforts to improve the operating efficiency of the bank.

Summary of working experience of bank tellers 3

In a blink of an eye, 20__ years will pass, and it's almost a year since I joined the bank, but it's only a year since I officially took the post of chief teller. This year, I have experienced many ups and downs, met many mentors and learned many lessons. Thank you for your encouragement and support, and thank you for your concern and help. Looking back on the past year, I will do my work now.

I. Summary of work

1, in terms of business level, I have been learning and making continuous progress.

I still remember the nervousness when I received the cash from the warehouse keeper on the first day of listing, the fear when I went to the counter for the first time, and the feeling of being at a loss when I met new business. As a newcomer, I try to overcome all these difficulties. On the one hand, through their own efforts to diligently practice various skills, improve work efficiency; Read all kinds of business documents frequently to increase business knowledge. On the other hand, I believe that "a threesome must have a teacher", and I will consult other colleagues in time if I don't understand anything in my business, and then sum up and digest it carefully after my business is done. In order to get familiar with the business as soon as possible, I insist on taking notes every night and summarizing the business of the day. God rewards diligence. This year, my average monthly business volume was higher than that of the branch accounting teller, and I kept a record of zero errors every month.

2. In terms of thinking, I am constantly changing.

On the one hand, it is the transformation from students to social people. After all, there is still a big gap between society and schools. With the care and support of bank leaders and the assistance of colleagues, I quickly adapted to this working environment and gradually understood that the workplace is a very important place for discipline and teamwork. On the other hand, it is the change from the customer who accepts the service to the teller who serves the customer. Customers are free to choose any bank to handle business, but we can't choose customers. Although the customer is not always right, in terms of service, the customer is our god. "Welcome when you come, answer when you ask, and send when you leave" is the most basic requirement for good service. In terms of service quality, I adhere to the concept of "being kind to others means being kind to myself", and think about customers' demands by empathy, so as to meet customers' needs and eliminate customers' worries. Because jh's customers are well-organized, especially _ _ banks, there are many customers waiting for wages and their education level is low, I will think and practice from their perspective: what methods should be used to make them easier to understand and run their business better and faster. In order to make the service better, I also responded to the call of the bank, personally experienced the services of other banks, and wrote an experience report to introduce what other banks are worth learning to my business.

Second, the problems existing in the work

Although I have made progress in all aspects this year, there are still many shortcomings and deficiencies:

1, the theoretical level is not high enough.

Although I insist on learning every day, the content of learning is not comprehensive and systematic enough. Many times, I only pay attention to learning the content related to my own business, and I have little knowledge unrelated to my business. I haven't mastered many new things and knowledge well enough, and there is still a big gap in applying theory to guide practice and promote work. Tired of work, sometimes I will relax my requirements and standards and be satisfied with a passable and similar state.

2. The overall consciousness is not strong enough.

Sometimes, I just start from my own business or the business of my own department, and I don't understand some important decisions made by branches, even provincial banks and head offices that affect the overall development of the whole bank. Although we have finished the work according to the requirements of the leaders, we still have some other ideas in our hearts.

Three. working face

Next year will be an important year for _ _ Bank to expand its market share and gradually realize the strategy of "two industries and one bank". In 20 years, I will work hard, diligently, do every job well, handle every detail, strive to improve my professional skills and execution, and grow and progress as soon as possible. Among them, the following points are my key points for improvement next year:

1, seize every opportunity to improve professional ability and strengthen the summary of usual knowledge.

2, work should pay attention to timeliness, pay attention to the results, all work is based on the completion of the goal for unity.

3, improve the initiative of work and learn new knowledge, especially about public knowledge, and strive to improve their work efficiency and quality.

4. To improve the overall situation, we should not only start from our own business, but also stand at the height of the whole department and even the whole Bank of Communications.

In fact, as a new employee, all places need to learn. I will insist on listening, watching, thinking, doing and communicating more next year. I will learn from every employee their excellent work habits and rich professional skills, and make continuous progress in combination with the actual work.

20__ is about to pass, and I will enter 20__ with this year's experience and lessons, develop my own advantages, correct my own shortcomings bit by bit, and do my duty to contribute to _ _ Bank.

Summary of working experience of bank tellers 4

At the beginning of the new year, Vientiane is renewed. A busy year has passed, and it is gratifying to look back on all the work in the past year. Under the leadership of the leaders at all levels of the branch and with the help of my colleagues, I have successfully completed all the tasks this year. Now, I will summarize my work in the past year to the leaders and colleagues as follows:

First, strengthen the study of political theory and professional knowledge. Over the past year, I have learned the spirit of the 17th National Congress of the Communist Party of China, the speech of the third-level presidents, the knowledge of financial laws and regulations and the spirit of branch documents through concentrated study and self-study, and further improved my ideological and moral level. Pay close attention to business knowledge learning after work, especially the Staff Code and the Measures for the Administration of Deducting Points for Employees Violating Rules, which have enhanced the professional quality and continuously improved the work efficiency and quality.

Second, realize high-quality courtesy service and improve the quality of window service. I understand that my post is a front-line service window, and my words and deeds represent the image of the bank. This requires me not to be sloppy in my work, so I always remind myself that I must be careful in my work and carry out practical operations in strict accordance with the rules and regulations. At the same time, I must try my best to help customers, patiently answer all kinds of questions in the process of handling business, worry about customers' worries, think about customers' thoughts, and let customers come happily and return satisfied.

Third, vigorously promote new business varieties, actively market intermediary business, do a good job in deposit collection, and fully complete various business indicators issued by the sub-branch. I am a new comrade, working in a new environment and a new unit. Everything starts from scratch, and I pay more attention to the improvement of my comprehensive ability. Under the new environment, through our own efforts, we organized 38 deposits with an amount of 5.855 million yuan by the end of the year, of which the balance of two households reached 6.5438+0.8 million yuan and the marketing insurance was 6.5438+0.65438+0.8 million yuan. PICC Life Insurance 10000 yuan, Huaan Insurance 40,000 yuan, marketing fund 75,500 yuan, 35 online banking accounts, 8 telephone banking accounts 18, 486 debit card accounts and 36 electricity bills, which created intermediary business income for banks.

The fourth is to enhance safety awareness, eliminate potential safety hazards in time, and ensure safety and accident-free throughout the year. To develop business, safety is the foundation, while paying attention to business and safety. While grasping the business, always keep safety first. Can go to work on time, can enter and exit-lock it when it is opened, and close it when it is closed. Check the safety in time before and after work. In the process of handling business operations, I can handle business according to the rules and regulations, ensure the safety of funds, accounts, certificates, watches and cards in time, insist on touching three times a day, resolutely refuse to handle my business, and avoid business operation risks in time. As the B-post administrator of atm, I can check the security of atm before and during the shift, and replenish money after the shift to ensure the quality of work and make the business operation safe and effective.

V. Shortcomings in the work and future plans. The main reason is that the business study is not enough, the times are changing, the environment is changing, and the work of banks is changing. Every day, new things appear, new scenes occur and severe challenges are met. There is also a lack of sense of urgency and consciousness in learning. In addition, the upcoming share reform and listing of Agricultural Bank of China put forward new and higher requirements for our frontline staff. Therefore, it is my goal to learn new business, master new theories, adapt to new requirements, constantly improve my ability to perform my duties, and cultivate myself into a new type of talents with comprehensive business.

In short, the work in the past year has made necessary achievements, but there are still many shortcomings, and there are also some necessary shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, develop my advantages and make up for my shortcomings. In the new year, I will set new goals, meet new challenges with a full mental state, learn from the advanced, learn from my colleagues, learn from each other's strong points and improve together, and do my best for the future of Chaoyang Road Sub-branch.

Summary of working experience of bank tellers 5

20-2008 is drawing to a close, and the lost time has become history. Only today belongs to us, and only today can we grasp it! We should learn to be grateful and happy in prosperity, mature and strong in adversity! Learn to create brilliance with vitality and make our life more exciting. Failure is not the mother of success, but the summary after failure is the mother of success. Now I would like to summarize my work in the past year to all leaders and colleagues as follows. Please criticize and correct the shortcomings.

1. Strengthen service awareness and stabilize customers with high-quality and efficient services.

As a front desk teller, the window is extremely important, and the quality of front desk service is directly related to the impression of the whole bank among customers. In the daily business process, I pay attention to the cultivation of service consciousness, integrate humanized service and family service into every bit of service work, practice the concept of "customer-centered" of our bank in a down-to-earth and effective manner, think about what customers think, worry about their urgent needs, help customers manage their finances, provide multi-faceted and value-added services, and ensure the stability of customers through efficient and high-level services.

2. Strengthen the construction of internal control system to prevent and resolve financial risks.

The Bank organized employees to study internal control guidelines and other materials in a targeted manner, focusing on the Provisions of the Head Office on Prohibiting Employees in China Banking Industry and the internal control management system. Pay close attention to implementation and execution, urge employees to strictly implement it to the letter, pay close attention to system implementation from the perspective of preventing business risks, gradually standardize management, improve service level and business environment, impress customers with sincere service and subtle attention, and win customer support. At the same time, I combine ideological education with practical work, find gaps and problems in comparison with work, and truly guard against risks.

3. Strive to improve their service and professional quality, and be enterprising to serve customers.

20-2008 is a year of business transformation, and the key to cultivating core customers is to enhance customer loyalty. To enhance customer loyalty, we must put customer relationship in an important position and get due rewards on the basis of improving customer satisfaction and loyalty. Therefore, this requires that when we launch every product and service and formulate every system and process, we should change from taking internal work requirements as the standard to taking customer needs as the standard. The exception is to formulate differentiated service specifications for different levels of customers, and to formulate and implement the overall service plan for high-end customers. It is necessary to establish the concept of "service is no small matter". Continuously improve services; Pay equal attention to expansion and maintenance, and dig deep into customer value. It is necessary to strengthen customer relationship management, forge ahead, and promote the transformation of marketing services from one-way service to interactive service, from rough service to fine service, and from universal service to personalized service, so as to truly form a relationship of benefit sharing, win-win and mutual benefit, and interdependence with customers.

4. Shortcomings in work and future plans. First, study is not enough.

The times are changing, the environment is changing, and the work of banks is changing from time to time. Every time something new appears and a new scene occurs, there is still a lack of sense of urgency and consciousness in learning to cope with this severe challenge. Learning new knowledge, mastering new theoretical basis, professional knowledge and working methods to adapt to the changes in the surrounding environment all require me to improve my ability to perform my duties with the changes in the situation and cultivate myself into a CCB employee with comprehensive business. This is my goal. Second, they are not proficient in certain businesses. In my future work, I will carry forward my achievements, overcome my shortcomings and work hard in the following aspects:

1. Strengthen my study. I will make unremitting efforts to learn new business knowledge in the bank and apply it to practice to better meet the needs of CCB's development.

2. Strive to improve work efficiency and quality, and cooperate with leaders and colleagues to do better.

Finally, this work has made necessary achievements in the past year, but there are still many shortcomings. I still have some shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings. In the new year, I will set new goals for myself and meet new challenges with full mental state. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and improve together. There will be more opportunities and competition waiting for me next year. I am secretly encouraging myself. I must gain a foothold in the competition, and my eyes should not be confined to the small circle around me. I should focus on the overall situation and future development and strive for better work results.

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