2, workplace etiquette training content: social etiquette. People should create a harmonious interpersonal environment while creating a beautiful material environment. The meaning of life lies in continuous creation and progress. At the same time, we should express, appreciate and develop ourselves in complex interpersonal relationships, and enjoy endless fun from them. Whether a person can adapt well and actively to the real society or the surrounding environment is an important criterion to measure his mental health. Through the study of this course, students realize that they should actively adapt to the society, consciously participate in social activities, transform and change the social environment, promote social development and progress, and transform, develop and realize themselves at the same time. From the perspective of communication, etiquette can be said to be an art, a way of communication, or a communication method suitable for interpersonal communication. Showing respect and friendliness is a common practice in interpersonal communication. From the perspective of communication, etiquette can be said to be a skill of mutual communication in interpersonal communication.
3, workplace etiquette training content: telephone etiquette. When answering the phone, you represent the company rather than the individual, which can truly reflect the personal quality, attitude towards people and the overall level of the caller's unit. Therefore, you should not only speak in a civilized and gentle tone, but also let the other person feel your smile.
4. Workplace etiquette training content: electronic etiquette. The title should be concise and avoid ambiguous titles, such as "Hey!" Or "take it!" . Summarize the content of the whole email in a few short sentences in the subject column, so that the recipients can weigh the priorities of the email and deal with it separately. The style of e-mail should be similar to that of written conversation, starting with a greeting, but the choice of greeting is relatively free, such as "hello", "hello", or just a simple title. The ending can also be casual, such as "later" and "have a nice day"; You can also write your own name without writing anything. However, if you write a more formal email, you should still use the same style as formal stationery. Address the recipient appropriately and sign at the end of the letter. Please indicate the names of the recipient and the sender in the email, and indicate the sender's name, mailing address and telephone number at the end of the letter so that the recipient can contact you in the future. Be concise and to the point, and pay attention to the accuracy of expression. Because the law now stipulates that e-mail can also be used as legal evidence, it is legal, so you must be careful when sending e-mail, and check your e-mail regularly. For the received mail, delete all irrelevant or repetitive contents, such as subject, address, date, etc. in the original text before forwarding. When replying to a question, it is best to just copy the relevant question into the reply and attach the answer. Don't use the auto answer key, because it will include all the contents of the incoming part in the reply; But don't just reply with a "yes". If you receive an email, if you are the sender, you should reply as soon as possible, indicating that you have received it. Such as "received, I will arrange as soon as possible, thank you!"