What are the standard business etiquette?
First of all, the occasions where business etiquette is applicable
Generally speaking, the scope of application of business etiquette mainly includes three occasions, not to mention business etiquette in other occasions: 1. In the first communication, it is mainly manifested in the interpersonal distance. 2. In official communication. 3, foreign exchanges, in the process of foreign exchanges, we must strictly abide by business etiquette. That's international practice. The role of etiquette in official activities: (1) Draw a clear line and do business; (2) Five aspects worthy of attention in maintaining corporate image: (1) celebration; (2) ceremony; (3) business meetings; (4) Business activities; (5) From the point of etiquette, the three most critical issues in business reception are: (1) the clothes of negotiators; (2) negotiation strategy (3) meeting arrangement 1. Shake hands with your right hand only. 2. Send flowers instead of chrysanthemums (only for the dead in the eyes of Europeans and Americans). People who are afraid of pigs don't like gifts such as pandas.
Second, the object of business etiquette application
Business etiquette is mainly applicable to business people, and the working ability of business people should be composed of two parts: first, business ability, which is the basic working ability of modern business people; The other is communication ability, which is the sustainable development ability of business people, the importance of interpersonal relationship and handling ability.
What are the standard business etiquette?
Third, the three functions of business etiquette
1, improve personal quality: the personal quality of business people is a kind of personal cultivation and its performance. Don't make noise in public unless you smoke in front of outsiders. 2. Maintain personal and corporate image: The most basic function of business etiquette is "disaster reduction effect": less embarrassment, less humiliation and less damage to interpersonal relationships. If you encounter something you don't know, the safest way is to follow or imitate, with static braking. 3. It helps to establish good interpersonal communication: for example, when visiting others, you should make an appointment, be punctual and keep the appointment, and arrive ahead of time for arrangements or ongoing matters that may affect others; For example, when the secretary answers the phone to find the boss, she first tells the other party that the person she is looking for is not in, and then asks who the other party is and what's the matter. Generally speaking, its function is to strengthen the internal quality and external image.
Fourth, the basic concept of business etiquette
The most important thing about business etiquette is four words: respect-oriented. From a professional perspective, there are two levels: self-esteem and respect for others.
Five, other basic etiquette
There are four criteria for wearing jewelry: 1. Conformity: it is better to wear less, and it is recommended not to wear it. Generally, there are no more than three kinds and no more than two pieces of each kind. For example, in summer, business people should wear formal clothes; 2, good at matching: if you wear sleeveless cheongsam and high tulle gloves to attend high-end dinner, the ring should be worn in gloves (except the bride); Girls wear short skirts to parties, and anklets are worn outside socks (it is recommended that girls with good legs or good walking posture wear anklets). 3. Abide by the agreement: follow the same color and the same color, and abide by the principle of custom, such as men wearing Guanyin with jade pendant and women wearing Buddha; Use the left hand ring; Wearing a ring on the index finger means getting married, middle finger means having a lover, ring finger means getting married, little finger means being single, and thumb means not wearing a ring. 4. Distinguish between occasions:
Three occasions for dressing:
(1) Official occasions (working hours): Pay attention to solemnity and conservatism, and choose uniforms, suits (suits/skirts are preferred) or trousers, gowns/skirts in turn. Fashion and casual clothes are not allowed;
(2) Social occasions (social activities after work mainly include banquets, dances, concerts, parties and visits): pay attention to fashion personality, choose fashion, dresses (optional Chinese dresses, men's tunic suits and women's monochrome cheongsam) and national costumes, and can't wear uniforms;
(3) Leisure occasions (personal free time after work, rest at home, exercise, sightseeing, shopping): comfortable and natural, without wearing suits and uniforms. Business terms: "Speak less and listen more" will lose a lot, which makes people feel humble and modest.
1, the language should be standardized.
2. Language should be civilized.
3. Pay attention to three points when greeting: the person with the lowest position comes first, because the content of greeting is different in occasions (women give priority to social occasions rather than workplace). Greeting address: administrative position, technical title, industry address (such as nurse, teacher), fashionable address (Mr. and Ms.). Don't call it "Zhao Chu (Long) or Fan Ju (Long)".
Etiquette norms in business activities
In business communication, we should pay attention to the etiquette when meeting. As mentioned above, the first impression is very important. A young lady shook hands with a gentleman when talking about an event in daily life. Some women think they are very ladylike and polite, but in fact, they are just the opposite, rude, have never seen the world, and are not natural enough. Shake hands. It takes 2 kilograms to shake hands.
Several Important Details of Meeting Etiquette
Hello. The usher said hello. There are three questions to pay attention to when greeting. Greetings should be in order. Generally speaking, the major sits in a lower position first, the subordinates greet the superiors first, the host greets the guests first, and the men greet the ladies first. This is a kind of social morality. 2. Look at the occasion. In foreign countries, women can shake hands with men without standing up, which is equal to men and women in the workplace at home. In social situations, women are given priority and women are respected. 3. The content is different. China people are different from foreigners, strangers and acquaintances, locals and outsiders. There are two main points here. First, those titles are the most commonly used, 1, called administrative posts; 2, said the technical title; 3. Industry name; 4. fashionable titles; Sir, miss, lady, etc. When dealing with foreign businessmen, I am more accustomed to addressing Mr. and Ms. and use abbreviations carefully.
Introduce yourself, others and business.
Introduce yourself: First of all, before introducing yourself, try to hand in your business card. When introducing yourself, it should be simple and clear, generally within 1 minute, and the content should be standardized. Say what you need to say according to the occasion.
Introduce others: First, who should be the introducer? Different references will treat guests differently. Our professional view is that there are three kinds of people:
1, full-time receptionist, secretary, office director, receptionist,
2. acquaintances of both sides,
3. The introduction of distinguished guests should be introduced by the person with the highest position in the host. The second is the order of introduction, "the noble comes last", that is, the man comes first, the lady comes first, the old man comes first, the host comes first, and the guests come last. If there are many people on both sides, start with the one with the highest status among the hosts.
Business introduction. There are two points to pay attention to: first, we should seize opportunities, hopes, thinking, freedom and so on. There is a principle of zero interference in sales etiquette, that is, when you introduce products to customers at work, you should introduce them when customers want to know or are interested, and you can't force services to ruin each other's mood. Second, we should master proper limit and understand what to say and what not to say. Generally speaking, business introduction should grasp three points: the first person has nothing for me, others have nothing for similar products, the second person has my superiority, and I have the guarantee of quality and credibility. The third person is superior to me.
The question of salute.
Salute should conform to the national conditions and social customs, and we are still used to shaking hands. When shaking hands, the first thing to say is the order of reaching out. Respectable people come first. The distinguished people go first, and the host shakes hands with the guests. Before the guests come, the host moves first, and when the guests leave, the guests move first. Taboo: Generally speaking, you can't use your left hand, sunglasses, hat, gloves or shake hands with the opposite sex. When I meet a foreigner, I will treat him as he treats me.
Table manners in business activities
In business banquets, guests should be seated first, and they should enter from the left side of the chair when seated. Don't move chopsticks after sitting, let alone make any noise, let alone get up and walk. If anything happens, you should say hello to the host. Sit up straight, put your feet under the seat, don't straighten up at will, don't lean your elbows against the edge of the table, and don't put your hands on the back of the chair next to you.
Ask the guests to move chopsticks first when eating. Don't eat too much food at once. Don't eat food far away from you until it reaches you. Don't make any noise while eating. When drinking soup, drink it with a spoon. Don't put the bowl on your lips. When the soup is too hot, wait until it is cold. Don't blow at the same time. Don't burp or sneeze when eating, and apologize if you can't help it. When picking vegetables and scooping soup, use chopsticks and spoons. Avoid talking with food in your mouth.
After-dinner etiquette also needs attention. After eating, you'd better not pick your teeth at the table. If you want to pick your teeth, cover your mouth with a napkin or hand. After eating, put the tableware in order.
Etiquette norms of shaking hands in business activities
When shaking hands, we should first pay attention to the order of shaking hands, and generally should follow the etiquette principle of "honor first". That is, when the high person shakes hands with the low person, the high person reaches out first and the low person reaches out later; When the elderly shake hands with the young, the elderly reach out first, and the young reach out later; When a man shakes hands with a woman, the woman reaches out first, and then the man reaches out. In addition, when the host greets the guests, the host should first extend his hand to show friendliness and welcome; When the guest asks to leave, the guest first extends his hand to express his thanks and then leaves.
When shaking hands, you need to stand up and shake hands with others to show respect. If you don't shake hands with others, it will be considered arrogant. The standard posture of shaking hands is that the legs are upright, the upper body leans forward slightly, the right hand is extended, the four fingers are close together, and the thumb is open to hold each other. Try not to shake hands with others if you don't know them very well.
The time of shaking hands also needs to be grasped. In general communication, the handshake time should not be too short or too long, and should generally be controlled at 3-5 seconds. Too short a time will be considered too perfunctory, just out of courtesy, entertainment and going through the motions; It takes too long, especially when we meet for the first time, or shake hands with the opposite sex, which is considered to be excessive enthusiasm and ulterior motives.
Etiquette norms of conversation in business activities
We should pay attention to the use of body language in business conversation. When talking, we should sit up straight, look at each other with eyes and smile. When you speak, your expression should be natural and amiable, and you should not be coy or too casual. You can make some gestures when you speak, but don't move too much. At the same time, we should avoid some inappropriate actions, such as stretching, wrist movement, putting hands in pockets and so on.
When talking, you should choose the right topic and look for the same language. You can choose a topic that is relaxed and happy or the other person is good at, and create a good conversation atmosphere. At the same time, be careful not to talk about other people's private affairs and some gossip and other events. This will make people feel that their style is not high, and it will also make others doubt their character and character. At the same time, when talking with the other party, pay attention to observe the other party's reaction. If the other party is tired or impatient, pay attention to changing the subject in time.
In business conversation, we should pay attention to making the other party feel respected, give corresponding feedback when talking to the other party, nod, smile or simply repeat the talking points of the other party in time to create an interactive atmosphere. At the same time, don't interrupt each other's speech easily during the conversation, and be eager to express your views. If you want to explain your ideas, you can put forward corresponding opinions after the other party has expressed his own views, but you don't have to ask others to agree or accept your own views. Keep an appropriate tone in the conversation, not too fast or too slow, and grasp the rhythm of the conversation.