At present, many enterprises have passed the ISO900 1 international quality system certification. The contents of ISO900 1 standard audit of personnel administration department mainly include two aspects: training and document control. The former belongs to human resource management, while the latter belongs to administrative management. Judging from the requirements of ISO900 1 standard for personnel administration departments, although they are all general or basic requirements, it will give us new inspiration and thinking because we look at human resource management from a new perspective. 1. Training management: there are plans, assessments, evaluations and records. The general requirement is not to go through the motions. (1) Training classification: 1. Pre-job training: The resume of new employees includes work experience, and new employees should have training (compared with the roster, mainly starting in the second half of last year). The training method of new employees should be added to the program file and conform to the reality. Regular confirmation of special personnel (new employees, key processes). 2. On-the-job training: centralized promotion training for employees. If an employee has become a regular employee, it is necessary to establish standards for becoming a regular employee. It is best to have assessment records, focusing on the assessment and evaluation of skills. (2) Training process: 1. Training purpose: to improve the quality of employees. 2. Training demand: conduct employee satisfaction survey to find out the number, region, professional title, career planning, education and training, promotion and salary of employees. Training should put forward expectations, analyze and improve, formulate remedial measures for unqualified personnel, and establish a unified evaluation standard as a basis for measurement. 3. Training plan: Make an annual training plan with records, assessment (feedback) and effect evaluation. The inspection contents include the training plan and related records after last year's audit. 4. Training approval. 5. Training implementation (class notice and record): The training method is not necessarily class, but also includes lectures, story telling, publicity columns, on-site guidance, etc. 6. Evaluation: that is, the implementation of policies and objectives. The main index is the qualified rate of training, and the excellent rate of training can also be assessed. 7. Records and files: sign-in form, training materials, evaluation records (including questions), roster of qualified personnel, and personal training resume. 8. custody: at least until resignation. (3) Evaluation method: Training effect should be evaluated to find out whether there are defects in management. 1, questionnaire survey. 2. Test (exam). 3. Certificate of completion (applicable to external training) and graded post certificates (establish a list of post certificates, such as internal auditors, warehouse keepers and inspectors). Special types of work with certificates: electrician, welder, forklift worker. The canteen staff have health certificates and physical examination forms. 4. Experience report (applicable to external training). 5. Sub-teaching: giving classes to employees. 6. The feeling of reviewing. 2. Document control (including records): reasonable compilation. (1) Classification: 1, record or report. 2. Specifications or drawings (including standards): standards are downloaded from public standards websites, so please pay attention to updating. 3. Guidance or planning. (2) Document management: 1, with preparation, review and approval (at least 2 people). 2. Establish a list of quality records. 3. Establish a list of controlled documents (external documents), including laws, regulations and industry standards. National standards and industry standards should be listed. 4, dynamic management of documents, constantly revised and improved. 5. How to manage obsolete documents: recycling, especially process documents, should be recorded. (3) Record control requirements: the form is blank and becomes a record when data and contents are filled in the form. 1, keep clear: that is, see clearly. You can't write with a pencil. 3. Arbitrary modification is not allowed: the modification shall be signed by the modifier. 4. Easy retrieval: It is best to divide the record list into departments, with one page for each department. 5. Save by time limit (4) Record control flow: 1, logo: logo, and form header (name). 2. Collection: formulation and use departments. 3. Cataloging: index (table number, joint document number). 4. Access: Access. 5. Filing: by time, department, customer, etc. 6. Storage: classification, location and identification. 7, storage: to prevent loss, rain, pests. 8. Disposal: Destroyed according to the storage period.