2. Strengthen the study, training, accumulation, digestion and absorption of basic normative services; 3. Think of yourself as a customer, think about adjustment from the customer's point of view, implement behavior, make the actual behavior up to standard, make the guests satisfied and comfortable, and then observe from the customer's point of view; 4, strengthen the sense of responsibility, not as dereliction of duty or disgrace, rather than indifference; 5. Set yourself a phased goal and take this goal as the pursuit of life. I can do it, I can do it, I can do it; 6. Work hard and accept challenges. Efforts can change everything, and details determine success or failure. Those who work hard may not be successful, but successful people work hard; 7. Regardless of personal gains and losses, think from a higher angle, exert subjective initiative, study hard, demand hard, work hard, observe hard, study hard, digest hard, summarize hard and be diligent. 8. Be interested in criticism, treat criticism correctly and learn from it; 9. Do daily, weekly and monthly case analysis, absorb the essence and turn it into your own things.