Bill Gates once said that enterprise competition is the competition of employees' quality, and then the competition of corporate image. The quality of employees is very important to the development of enterprises. In order to improve employees' personal moral cultivation, shape employees' professional image and enhance the public image of enterprises, the service center organized employees above the assistant monitor of the service center to learn conference etiquette and telephone etiquette on 20 14125. The whole training site is rich in content, harmonious and vivid, focusing on practice. Colleagues exchanged and interacted with each other, and got a deeper understanding of the details such as meeting etiquette and telephone etiquette, which achieved good results for everyone. I really learned a lot in this training. Before, the concept of etiquette was very vague, and it felt nothing more than politeness. After this training, I feel suddenly enlightened. I never thought there would be so many things about etiquette, but I think so. China is a big country of etiquette. Today, etiquette has included thousands of years of cultural accumulation in China, which can be regarded as a traditional culture in China. If you really want to learn to use essence, you still have to rely on practice. Without training, I really didn't know etiquette was so important in my work and life.

Confucius said: You can't stand without learning manners. Etiquette culture has played an important role in the development of China's 5,000-year civilization. Today, life, work and career are inseparable from communication, and successful communication is inseparable from etiquette. Good manners can win the friendliness of strangers, the concern of friends and the respect of colleagues. Good manners are not only the social embodiment of personal image, but also related to corporate image. In particular, our job is to provide services for residents and owners in residential areas. Personal quality cultivation is directly related to the satisfaction of residents and the interests of the company. It seems nothing, but it is actually included in the work and life of any one of us, especially in the service details of treating people. I hope that through this training, I can really integrate what I have learned into my work and life, study hard, be good at learning, realize myself and improve myself. When dealing with owners and tenants, we should not only adhere to the company's principles and safeguard the company's interests, but also stand on the tenant and the owner's point of view, flexibly handle trivial matters unrelated to the principles, provide more meticulous and thoughtful services to the owners and tenants as much as possible, and handle the relationship with the owners and tenants well to bring benefits to the company.

Etiquette is not only etiquette, but also comes from our inner sincerity. When we really care about others, be kind to others and care about their dignity, that is the best respect for others. Through this training, we feel the true meaning of meeting etiquette and telephone etiquette and our own shortcomings in our work from a series of etiquette exchanges in daily life, such as meeting, shaking hands, smiling, making phone calls and answering phones. After this study, I will pay more attention to the concept of "I represent the company and the image of the service center", and show the best side of our service center from every word and deed and every tiny detail.