The staff of the outlets are of high quality and good character. They are very cautious, earnest and careful, and their mouths are very low and they hardly speak. The president is very dedicated and cautious in his work. The following is my personal work summary of bank employees, hoping to help everyone!
Examples of personal work summary of bank employees (selected articles 1) Dear leading comrades,
Hello!
My name is _ _. Now, I will summarize and report my work and study in the past three months.
My post is the service window of X Bank, and my words and deeds represent the image of the bank. We should not be a little sloppy and lax in our work. As we all know, the savings office of _ _ is the busiest. Every day, each comrade's business averages nearly 200 transactions and receives about 200 customers. Therefore, this kind of working environment forces me to constantly remind myself to be serious in my work and to carry out practical operations in strict accordance with the rules and regulations formulated by the bank. Be consistent with yourself for three months.
Because I'm new here, I'm not particularly skilled in business. In order to get familiar with the business as soon as possible, I will consult old comrades humbly when I encounter problems. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your future work, you must improve your professional quality. At the beginning, I made a mistake because I was not careful enough and not skilled enough. Although I lost money, it didn't affect my enthusiasm for this job. On the contrary, it made me study my business skills and theoretical knowledge hard.
_ _ is located in the urban-rural fringe with dense population. There are many laid-off and retired workers who receive social security and medical insurance around the savings office, and there are also several schools. With different educational levels, we have to serve different people every day. I always remind myself to start with the details. Put all kinds of spirits and requirements issued by the bank into practice, so as to be subtle, civilian and daily. What does it mean to make customers feel warm here?
There are often migrant workers or foreign students in the college to handle personal remittances. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so. When they leave, they should also be told to keep a written receipt for the next remittance. Thank them for their continuous remittance business. Maybe someone will ask. Personal remittance is only the collection business of savings offices. It can't increase the deposit in the office. Why are you doing it so enthusiastically? But I think serving our customers with heart is the best service. When I heard a customer outside say to me: You work really fast ... that little girl has a good attitude ... and the X-ray is good ... in that case. I am very happy in my heart. This is not only a compliment to me, but also an approval and encouragement to my work.
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better working results.
Example of personal work summary of bank employees (excerpt 2) I joined Shenzhen Branch of Bank of _ _ _ _ on June 1 20, and the probation period will be over half a year. Now I will summarize my work in the past six months and my future work goals as follows:
I. Work objectives and contents
Because I have not been exposed to corporate finance business before, I have encountered some difficulties after joining the company, mainly due to lack of professional knowledge and unfamiliarity with business operation processes. However, with the help and guidance of department leaders and colleagues, I have gradually adapted to the new working environment and dared to ask questions I don't understand, thus deepening my understanding of the nature of my business.
In my future work, my primary goal is to become a qualified account manager as soon as possible. In order to achieve this goal, I will focus on the following aspects to exercise myself:
1. Strengthen professional knowledge: learn from colleagues and enrich your professional knowledge as soon as possible. We should not only understand the traditional business principles of banks, but also learn to master emerging businesses;
2. Proficient in business operation processes: To have the ability to skillfully operate specific businesses as soon as possible, you should not only learn the professional knowledge and operation processes within your own responsibilities, but also understand the operation processes and principles of other departments in order to better promote business landing; 3) Improve your communication skills: You need to learn not only professional knowledge from your colleagues, but also ways and means to communicate with customers. We need to have a deep understanding of each customer's personality and preferences in order to better serve them.
Two. Work performance/completion
Over the past six months, my main job has been to assist account managers in business landing and learn from them. The main follow-up work includes:
1、__
2 、___X
3 、___X
After nearly half a year's employment, I not only assisted the account manager in handling various businesses, but also actively studied the knowledge of credit granting, and passed the derivative product examination and the account manager examination in the bank. After work, I also learned the knowledge of accounting and prepared for CFA and CPA exams, hoping to better serve customers by consolidating my professional knowledge.
Third, the next work plan
After nearly half a year's study time, I have a deeper understanding of the work of banks. I divide the next work plan into the following points:
1, fully familiar with the business, deeply understand the nature of the business, and have an accurate positioning for yourself. In the process of work, I constantly improve my professional quality and strive to provide more professional services to customers.
2. Try to shift the focus of work from learning existing business to how to develop new business. Although it is necessary to be familiar with the operation process, it should not be the focus of my work. Learning how to connect customers and colleagues in various departments will have greater influence and help for my future work.
Four. Suggestions for improving the work
I think I still have a lot to improve in my work. The first is that things are not flexible enough. Although the bank system is dead, it can solve the problem very effectively through flexible communication with customers and higher authorities. This is where I feel inadequate and where I need to learn from my predecessors most. Secondly, they are not good at answering their own questions. When you encounter problems you don't understand at work, you should actively consult other experienced account managers, so that it is more efficient to solve the problems. In the future work, I will actively improve these shortcomings and strive to complete the work faster and more efficiently.
Verb (abbreviation of verb) abstract
I feel that I have made some progress in the past six months, but there are still many shortcomings, such as the handling and operation of some details. I hope I can hone myself in my future work, give full play to my strengths, make up for my shortcomings and strive for better work results. A model essay on the work summary of bank employees for half a year, submitted and shared by netizens, which belongs to the work summary of probation period, * * * 3342 words. Download this article, use it with a little modification, and finish the task of writing the manuscript immediately.
Examples of personal work summary of bank employees (selected part III) Time flies. In a blink of an eye, I have been an intern in China Bank for 9 months. When I first entered the work unit, I was a little nervous in the face of this strange job and workflow, and I didn't know if I could do my job well. During the internship, leaders and colleagues also take care of studying abroad, and those who don't understand will answer us patiently and meticulously. I didn't know anything from the beginning, and now I can become a comprehensive teller who can handle business independently. Only by constantly learning and being proficient in business can we become qualified tellers and qualified employees of rural credit cooperatives. I also deeply understand the importance of team spirit, communication with customers and coordination ability. These are all a little wealth accumulated in my later growth.
One. Love your job and study hard.
On my first day at work, everything I faced was so fresh. My colleague said to me, "It feels very fresh now. After waiting for a long time, you will feel that the comprehensive teller is actually very boring. " In fact, I can feel it now, repeating the same action every day-countless times of money. But none of this will dampen my enthusiasm for work. I'd rather be busy with work all day than have nothing to do to kill time. At the end of last year, there were hundreds of business transactions a day, and sometimes we were so busy that we couldn't have lunch on time, but there was never a trace of complaint in our hearts, because this was our job and our responsibility as employees of rural credit cooperatives. The development of the unit is established in the hard work and sweat of every employee, and we are duty-bound. Love your post, work enthusiastically every day, learn to cherish and learn to be satisfied.
For us newcomers, everything should start from scratch, and every bit needs our hard work and modest study. Although we are recruiting in the name of graduated college students, we should not be proud of it. In fact, many people's majors have nothing to do with the financial industry, but university study makes us more comprehensive in knowledge, more responsible and stronger in self-study ability. We should put all our advantages into practical work and our own development. If you are complacent just because of your title, you will be eliminated. At work, we should make the study abroad work detailed. We should immediately ask experienced old employees for all kinds of questions. In our spare time, we should also learn more business knowledge related to banks to improve ourselves. I remember when I first came, the director asked us to write two articles every month. I think this is very good, which can not only exercise our writing level, but also enhance our understanding of the work. But after the director left, we seldom wrote, which is a reflection of our lack of self-control. I need to improve this point. In my future work, I should regard learning as an act of subjective consciousness, not a victim of objective regulations. Entering the ranks of rural credit cooperatives, let us forget our names as college students, let us regard ourselves as a newly registered student, and use our efforts to complete our "studies" here.
Work hard and serve with a smile.
The teller window is dangerous, so it is necessary to be vigilant at all times, improve business knowledge and practical operation level, and minimize unnecessary mistakes and troubles. Exquisite business skills are a necessary requirement for an excellent comprehensive teller. Not too small. We should accumulate experience and remind ourselves with some cases. I remember one time one of our tellers received a fake money, because the money detector sometimes got stuck because of the old and new money, and sometimes we thought it was nothing, but this became the price of carelessness. In particular, we should strictly follow the rules and regulations and business processes, and people should follow the rules, lock the drawers, exit the computer screen, and develop good work habits. This is also responsible for yourself.
We are the most basic position in the rural credit cooperative team, but this small window is the most direct contact link between our rural credit cooperative and customers, and our words and deeds represent the image of this rural credit cooperative team. Compared with the outlets in cities, the outlets in villages and towns pose greater challenges to tellers, because we are basically faced with the peasant class, and their educational level is not high. Simple business processes are so complicated that we need to explain them more patiently and meticulously. I have also encountered unreasonable and incoherent situations after being drunk, but we are a service industry, and everything should be based on the principle of customer first, and we should use our sincerity and one-liners to resolve unnecessary quarrels. Some customers praise our service, in fact, this is the best compliment to us, more than anything else. We should also be more modest and prudent. Good service quality is our essential requirement. Always adhere to the concept of "customer first", take the customer's business as your own business, put yourself in the shoes, worry about the customer's urgency and think about the customer's thoughts. Take different working methods for different customers, and strive to provide customers with the best quality and satisfactory service. Every time we serve, we should use a sincere smile to close the distance with customers, so that our smile and sincere service will become the best business card of rural credit cooperatives.
Three. Learn from cases and know how to cherish them.
I went to work the other day and read an internal book called Jing Shi Zhong. Some typical criminal cases of rural credit cooperatives in Jilin Province were recorded. Some employees work hard with sweat because their outlook on life and values have changed, not opportunistic. There is no end to the infinite comparison, and people should have a contented heart. When my classmates and friends learned that I worked in the rural credit cooperatives, they all cast envious eyes. Comparatively speaking, I am lucky. I remember when I was training in Changchun, the teacher told us that tellers treated money as paper, not money. This metaphor is a warning. I bought my own hundred dollars by my own labor, and a bundle of ten thousand dollars is not mine.
For us new employees, as well as old employees. Maybe we are not rich, but think about how lucky we are compared with many people. After all, a temporary wealth is a lifelong regret, and you will become a sinner whether you are a family member or a unit. Know how to be grateful, cherish what you have now, strive for the future of rural credit cooperatives, and reflect your own value in your work. The light of rural credit needs us to illuminate, not to bury it for ourselves.
Four. Building enterprise culture and carrying forward the brand of rural credit cooperatives
The healthy and sustainable development of an enterprise not only pays attention to the promotion of economic interests, but also attaches more importance to cultural values. Characteristic corporate culture is an essential factor for enterprise development, and it also plays a positive role in personnel management, teamwork and service concept.
During my working time, I can't say that I didn't feel the unique cultural connotation of credit cooperatives, but I think there are still many places worth improving and upgrading. As employees of enterprises, they work blindly without cultural activities, which is not conducive to the enthusiasm of work. Appropriate cultural activities can promote communication between employees and stimulate their enthusiasm for work. Organize some amateur competitions between credit cooperatives regularly every year, such as basketball, billiards, songs and writing. Instead of going home from work and doing nothing, cultivate some interesting hobbies. However, corporate culture can never be summarized by some activities. It is a responsibility that can go deep into the hearts of employees.
As the main force of postal savings in our province, the five-day pre-job training of bank employees in Zhengzhou Training College of the People's Bank of China has come to an end. It was an unforgettable five days, intense and full, exciting and intriguing.
In a short period of five days, the leaders of the Provincial Postal Savings Bank led everyone to review the development process of our bank, understand the experience of our bank's reform and development, carefully study relevant rules and regulations and policies, and receive systematic training on business etiquette and service etiquette. Thank you very much for arranging this training for us. Through systematic theoretical study, I have gained a lot, and now I summarize my experience as follows:
First of all, the training gave me a clearer understanding of the development of China Postal Savings Bank.
Postal Savings Bank of China, established on March 20th, 2000, has nearly 37,000 outlets in China and is the fifth largest commercial bank in China. Our branch was established in June, 20 _ _ _ 165438+ 10, and has now established a financial service network covering the whole province, which has become an important channel for serving the local economy, facing urban communities and rural areas, providing basic financial services for residents and communicating with individual settlement of urban and rural residents in the province. Committed to building a modern bank with sufficient capital, strict internal control, safe operation and strong competitiveness, and making new contributions to building a harmonious socialist society! Formed a liability business based on RMB deposits; Remittance, transfer, bank card, agency insurance, agency and other forms of intermediary business; The asset business, which mainly consists of agreement deposits, small and medium-sized enterprise loans and micro loans, has become an important part of the financial market in Henan Province.
Secondly, how does China Postal Savings Bank, which has just started, carry forward the past and forge ahead? How to find the right position and move forward to modern commercial banks
The competition in the financial market in the province is becoming increasingly fierce, and a new competitive pattern has emerged in both urban and rural markets, which has brought great pressure to the development of postal financial business. Provincial branches will assess the situation, determine the strategic development direction of branches, closely rely on and give full play to the advantages of postal outlets and networks, provide basic financial services for urban and rural residents, actively and steadily carry out asset business, consolidate and expand rural financial markets, vigorously develop urban customer groups, and win market initiative.
Thirdly, as a service industry, China Postal Savings Bank advocates providing "excellent" services.
The service industry not only sells its own tangible products, but also sells intangible products-services. The bank's business objectives need to be achieved by providing quality services. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness. This is also the essential requirement for banks to fulfill their social responsibilities and promote the construction of a harmonious society.
Finally, thank you very much for arranging this learning opportunity for me. I also deeply understand the leadership's good intentions for this training arrangement. After this training, I deeply realized the greatness of teamwork, which laid a solid foundation for my future work and increased my self-confidence and sense of responsibility. As long as I persevere, dare to explore, catch up with the peak, constantly improve myself and optimize myself, I will certainly succeed.
Examples of personal work summary of bank employees (excerpt part 5) During the year of working in the bank, I also felt the growth brought by excellent units. My colleagues are very educated, and they also have a lot of experience to share in their work. They are also willing to help me. I am also well integrated into our branch, and I am also working hard to do my own work. This year's harvest is particularly great, which makes me understand. Only by making continuous progress can I become better and a better bank employee. But I also have some shortcomings. I will continue to learn and improve and do a good job. Here I am also here to sum up my work this year and my life and study in the bank.
First of all, life and study
Entering the bank is a completely different atmosphere compared with the school. At the same time, the work of the bank is very different, which makes me realize that it really depends on my own efforts to stand here, and our department also has a elimination system. If I don't do well or perform well, I will leave, and this job is what I expect. I want to work in a bank all the time, so I will continue to study. Learn from them. Their Excellence also made me see my own shortcomings and let me know how to grow. Besides training and communicating with colleagues, I also constantly reflect on my work. When I get home, I will read books to accumulate. Admittedly, the competitive pressure in the bank is also great, but I have paid for it and gained a lot. I feel that this year has passed very quickly and fully, and I am myself.
Second, work growth.
The task is heavy, but I also do it seriously. I don't have enough time. I will work overtime, too, and I won't feel any complaints. After all, since you have chosen, you have to bear it, and you have also gained a lot. The accumulation of experience, the improvement of my ability and the cooperation with my colleagues have also made me know more about the bank and strengthened my confidence in working in the bank. I want to stand firm or even better. This year, I did a good job and was affirmed by the leaders, letting me know that my efforts were worthwhile and my gains were particularly great.
Of course, there are still some shortcomings. I must improve in the future. At the same time, with the development of more work, I am more familiar with it, and reflect on it in my work, looking for ways to improve, so as to do better. I also believe that my work will make greater progress in the new year.