Steps of employee performance appraisal in catering enterprises:

1, pay attention to the training of training evaluation.

First, training managers, evaluating cognition and evaluating psychological education; The second is to cultivate employees' evaluation consciousness. Make a clear theme: the purpose of evaluation is not to punish employees or shield them, but to let employees know their growth path and managers know their subordinates, thus narrowing the gap between wrong behavior and work standards.

2. Improve employee evaluation files.

Employees' training files, as well as performance evaluation files, are constantly kept, which is helpful to fully understand employees.

3. Take the written test as an important evaluation standard.

It is one of the most authentic and practical references to set different knowledge points according to different job division and qualifications and get written test results. Moreover, employees in all positions and at all stages can conduct such assessments.

4, silver desk, front desk, kitchen, front office services, etc. , there are a lot of practical operation items, which can be used as the assessment of practical operation.

There are also some things, such as cleaning and hygiene, appliance use and so on. , can be used as a routine assessment content, as long as carefully classified, phased, hierarchical, you can get good assessment results.

5. Conduct multiple combinations of catering assessment, and conduct unified assessment for personnel at all levels and stages.

The assessment of grass-roots employees is divided into: induction training and assessment; Post knowledge, operation training and assessment. The assessment method is: written test+operation. The assessment of grass-roots store managers is divided into: post knowledge, operation training assessment, management training knowledge course assessment and credits. The assessment method is: written test+operation+human evaluation meeting.

6. People's evaluation meeting

It refers to the participation of stores or top management personnel. The assessment of middle management personnel and the site is generally within half an hour, mainly for the grass-roots management personnel of the post, and all kinds of questions and answers are scored.

7. The assessment can also adopt the rigidity of the company and the spontaneity of employees, so as to give employees the motivation to study privately.

Because the assessment is generally linked to the bonus or salary structure. If employees are not assessed, they cannot get better treatment. Therefore, the store encourages employees to participate in the assessment and even take the initiative to participate in a higher level assessment.

8. Open the test results, inform employees of the correct test methods and learning methods in time, and encourage employees to take it to the next level.

This assessment embodies fairness and justice, and also gives managers a certain pressure to learn. They will constantly demand their own progress, thus gradually forming a team with learning ability.