If the training institution refuses to refund the money, consumers should first negotiate with the training institution and ask the training institution to refund it in time. If the training institution is still unwilling to refund, consumers can complain to the Consumer Protection Association about the training institution, or bring a lawsuit to the court on the grounds that the training institution is in breach of contract to safeguard their rights and interests. Legal basis: Article 39 of the Consumer Protection Law.

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.