Enterprise resource planning (ERP) refers to a management platform which is based on information technology and provides decision-making operation means for enterprise decision makers and employees with systematic management ideas. Its main functions are supply chain management, manufacturing management and inventory control. The main market segments are cloud supply chain /SCM, inventory and sales. The core users are production, sales, procurement and financial personnel. Representative products include SAP, Kingdee ERP and UFIDA.
2. Customer relationship management (CRM).
The main functions of this product are sales lead management and conversion, customer relationship maintenance, business opportunity promotion, contract review, collection management and marketing related services. Mainly subdivided into SFA/MA, self-service website /CMS and on-site management. Its core users are sales and marketing personnel. Representative products include Baihui CRM, Saleseasy, Changjietong and so on.
3. Work together.
OA system is mainly used in task management, scheduling, collaborative office, process approval, financial analysis and so on. Its representative products are nails, craft bricks, flying books and so on.
4. Human resource management.
Human resource management refers to the rational allocation of human resources in a planned way according to the requirements of enterprise development strategy. Its main functions are recruitment, training, employee relations, performance appraisal, salary and welfare, succession management and so on. The core user is HR, and the representative products are 5 1 social security, payroll, Besson and so on.
5. financial control (FICO).
FICO is just the need of enterprise financial management, which is used for enterprise financial consultation, accounting, reimbursement, budget control, financial analysis and so on. Subdivision areas include cloud-based bookkeeping, expense control and travel reimbursement management. The core users are financial personnel, and the representative products include cloud account room, lightning reimbursement, easy to get quick and so on.
6. Communication/instant messaging (IM).
Used in instant messaging, soft phones, mailboxes, conference systems, call centers, etc. In an office environment. It is mainly subdivided into cloud customer service, cloud video conference and cloud call center. The core users are staff and customer service, and the representative products are Netease Seven Fish, Huanxin and Wisdom Tooth Customer Service.
7. Network Disk/Enterprise Content Management (ECM).
Used for file storage, * * * enjoy, preview, edit, synchronize and write. The representative products are Lenovo Enterprise Network Disk, Yi Yun Workshop and Jianguo Cloud.
8. business intelligence (BI).
It is used for data analysis and data visualization, and provides reference for enterprises to refine their operations and optimize their products. Its core users are operators and data analysts, and its representative products are Netease, FineBI and DataHunter.
The above are representative products of some of the most common SaaS companies.