1. Understanding communication: Let students know what are the main factors that affect communication, what kind of communication people like and hate, what are the common misunderstandings in communication, what communication methods are suitable for each situation, and what models of internal communication of world-class enterprises can be used for reference.
2. Mentality in communication: I often say that communication between people is more about mentality than skill. A bad attitude will only be a rhetoric gesture; Because people have strong insight, people will clearly see each other's intentions. If we find that the other person's intentions are not good, no matter how good the other person says, it is invalid. Therefore, before communication, I suggest that people should have a correct attitude, respect, understand, accept and trust, put themselves in others' shoes, pay attention to others, including accepting people who are different from themselves and people we can't understand at all, because everyone has their own growth background, and acceptance and understanding are the premise of communication.
3. Humanity that should be understood in communication: People are very complicated animals, conscious and subconscious, with their own thoughts and emotions, so understanding humanity is a very important step in communication. Knowing human nature will make me more intelligent in dealing with people. This includes the relationship between people's emotions and nerves, and the relationship between people's behavior, emotions and motives. Learning these can help us better understand human nature, understand the communication of human nature and make communication easier.
4. Skills to master in communication: After understanding human nature and having a good attitude, you still need certain communication skills. I'm here to talk about the difference between one-way communication and two-way communication, the difference between open-ended questions and closed-ended questions, how to ask questions, how to listen, how to listen to each other's emotions and motives, how to clearly arrange work with 5W2H, and how to eliminate resistance if affinity is established with the same channel method. These methods are practical and effective.
5. Classroom question and answer: Answering students' confusion in practical work can help students solve practical problems by using what they have learned.