Services and service consultants? Service is the process of meeting customers' needs. The service consultant is the representative of the customer to ensure the rights and interests of the customer; He is also a representative of the enterprise, such a person who combines the two to protect the interests of the enterprise.
After understanding the definition of service consultant, we should also understand the basic qualities of service consultant. It has four basic qualities: 1. Service consciousness is to consider the problem from the customer's point of view. 2. Image consciousness, that is, service image, determines the service level of an enterprise.
It affects customers' trust in the enterprise and will change customers' feelings, words and deeds. 3. Self-protection awareness refers to a comprehensive inspection of the inside and outside of the vehicle. 4. Communication and coordination team consciousness means good communication skills and supervision of workshop work process to keep in touch with customers.
The above points are the basic qualities that a service consultant must have. The most important thing is that you must be familiar with the structure and function of this brand of car. If you don't understand part of the customer, it will greatly increase the customer's rights.
Your professional doubt will make customers feel insecure and will definitely affect the interests of enterprises. Therefore, with basic qualities, we must also have a solid foundation to pave the way. With these, you need after-sales maintenance service.
Customer care and appease customer dissatisfaction, handle customer complaints and other issues. Only in this way can we do this position better.