Current location - Education and Training Encyclopedia - Education and training - Cleaning etiquette training content
Cleaning etiquette training content
I believe I can consciously abide by the company's employee code and Party A's management regulations on etiquette training materials that can be cleaned. 2. Don't be late, don't leave early, and arrive at work half an hour early in stormy weather. 3. When any company is cleaning, it is not allowed to take files without permission. 4. Take good care of tools, save materials, and don't "use" or "hide" guest supplies without permission. 5. Obey the arrangement, including the management personnel of Party A. Submit the controversial arrangement before reporting, and shall not leave the post without authorization. 6. Smoking, drinking, meeting guests and chatting are not allowed in the client company at work. 7. To collect items according to regulations, and not to occupy them privately. 8. Work clothes should be neat, do not eat food with odor, and do not use cosmetics with odor. 9. Help customers in need politely and enthusiastically, but not too enthusiastically. 10. Keep the terrain, management mode, telephone number and name of customers confidential. 1 1. In case of emergency, handle it according to procedures after paying attention to safety and ensuring the safety of yourself and customers. 12. Cheer up, behave correctly, and work with a supercilious attitude. 13. Don't lean against the wall, don't hold hands, put your hands behind your back and get involved. Appearance A. Hair should be neat, not long, and the headdress should not be too big or too much. B. Change clothes and shirts frequently and keep them clean and tidy. C. no tattoos, no beards, no nails, and no dyed nails. D. Leather shoes are clean and shiny, and they are often oiled. E. No beepers and mobile phones (except managers). F. No extra jewelry (except wedding rings). No weird hairstyle and hair dyed black. H. It is forbidden to eat any food with peculiar smell and spray perfume with peculiar smell during working hours. Dress A. Cleaners must work according to regulations and keep clean and tidy. B. The buttons on the coat are buttoned, the sleeves are not properly sleeved, the underwear belt is not exposed, and the badge is correct. C. Wear black cloth shoes or leather shoes and white socks or flesh-colored stockings. Peripheral employees are not allowed to wear their own clothes. E. Working in harsh environment, no nudity (men are not allowed to bare their backs and women are not allowed to bare their limbs) Polite expressions A. "Hello", "Please", "Sorry", "Thank you", "Sir", "Lady" and "Miss" are all right. "You're welcome" Excuse me? B.say hello before talking to people? C please say "please" when asking the other person, and say "thank you" at the end of the question. D. Say "I'm sorry" when giving each other trouble? E. the leaders of our company meet for the first time every day, and add manager XXX or director XXX before saying "good morning". F. Don't greet the general manager and deputy manager. Stay where you are and wait for the leader to leave before you do your job.