1, storing product-related content. Pre-sales customer service needs to have a comprehensive understanding of the products and services operated by the store in order to answer customers' doubts, recommend suitable products to customers and promote the transaction of goods in the store.

2. Training sales skills. Pre-sales customer service needs professional sales skills to facilitate the rapid transaction of goods.

3. Speech training. Maybe everyone thinks that after-sales customer service will use a lot of professional words, but in fact, pre-sales customer service is the same. If the speech skills of pre-sales customer service are not professional enough, customers will be confused and have low desire to buy, so the training of speech skills is very important.

4. Answer logistics questions. After-sales customer service needs to master the logistics official website query method and comprehensively answer customers' logistics-related questions.

5. Answer questions in product use. After-sales customer service needs to patiently explain the use steps and methods for the problems encountered by customers in the process of using products, and how to skillfully answer customers' common questions needs to be mastered.

6. Return and exchange processing. After-sales customer service needs to master the return process, the evaluation and treatment of the price difference and so on.

Customer service refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or the organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.