Manager's Personal Work Summary Part I

Looking back on my work in the past year, with the support and help of the company's leaders and colleagues, I was strict with myself and completed my work well according to the company's requirements. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the past year is summarized as follows:

First, the daily management of the office.

The office is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management institution under the direct leadership of the general manager's office, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. The work of the office is complicated, and some useful information and data should be provided for decision-making in drafting documents, providing research materials and quantity. There are document processing, document management, document approval, meeting arrangement, welcoming and sending, and car management. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

1. straighten out the relationship and handle the relevant documents of the company. At the beginning of the company's establishment, almost all the work was started from scratch, and relevant procedures and certificates needed to be handled. I use my years of working experience in xx department, familiarity with the department and harmonious interpersonal relationship to actively handle various certificates for the company. Through many efforts, it only took me more than a month to get the xxx certificate, project approval procedures, xxxx property certificate production and so on. Give full play to the coordinating role of comprehensive departments.

2, timely understanding of xxxxx, provide the basis for leadership decision-making. As a xxxxx enterprise, land delivery is the top priority. Because xxx demolition is closely related to the development progress of our company, in order to obtain land as soon as possible, the company set up a land delivery working group. As a member of the team, I used all the favorable resources to take effective measures to communicate with the relevant personnel of xx, xx demolition office and other units, and timely fed back the demolition information, work progress and problems I learned to the general manager's office. Company leaders have mastered the progress of xxxxxx and demolition work in the shortest time, and further arranged the delivery work on this basis.

3. Actively respond to the company's call and conduct in-depth market research. According to the requirements of the company's office meeting (No.0x), I made a detailed market survey on the development status, rental price, market demand and development trend of xx real estate. I went to the departments of land, construction and housing management to get a detailed understanding of the data indicators of real estate development in recent years, visited some commercial departments such as xx, and investigated the rental and sale of these properties in xx Garden, xx Garden and xx Community. Based on the location advantage of plot X, this paper puts forward the personal idea of "focusing on commerce, supplemented by housing, highlighting location and making overall plans".

4. Do a good job in the company's writing. Draft comprehensive documents and reports, be responsible for recording, sorting and refining the minutes of office meetings, and be responsible for the implementation of relevant resolutions of the meetings. Earnestly receive, register, distribute, print and supervise the relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.

5. Implement the personnel and labor management of the company. Organize and implement the company's labor, personnel, salary management and employee attendance control and supervision, sign labor contracts with employees according to the personnel management system, and go through the formalities of paying social security (endowment insurance, unemployment insurance, medical insurance) at the labor management department according to relevant regulations. Reflect the standardization of the company and solve the worries of employees; 6. Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, dormitory supplies, labor insurance benefits and other commodities of the company. After the completion of office decoration, the configuration of office supplies, communications, photocopiers, computers and other equipment will be completed in X according to the examination and approval authority. Do a good job in registering the company's communication fees, hospitality fees, utilities, vehicle use and gifts, and verify the use standards in strict accordance with the procedures;

7. Do a good job in logistics services for meetings such as the board of directors of the company. During the xxxx meeting, the board of directors shall carefully arrange the venue layout and accommodation. Implement the pre-meeting preparations and meeting materials for various meetings.

Second, strengthen self-study and improve professional level.

Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past year. After continuous study and accumulation, I have gained office work experience and can handle all kinds of problems in my daily work with ease. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Three. Existing problems and future efforts

Over the past year, I have been able to work conscientiously and creatively, and I have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, the office director is a new post for me, and I have been groping for a lot of work while doing it, so that I can't do it with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company.

In the new year, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Third, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results. Insufficient office work mainly includes:

1, lacking the basic knowledge of office work, often appears unsettled and sometimes even feels at a loss when carrying out specific work.

2, the lack of comprehensive and specific understanding of the work of various departments of our bureau, thus affecting the writing of relevant official documents.

3. Poor mastery of computer knowledge directly affects the corresponding work quality.

4, the work is not detailed enough, and there are often mistakes and omissions on small problems.

5, the efficiency is not fast enough, and the understanding of the leadership intention is not enough.

As far as the overall work experience is concerned, I think the working environment here is quite satisfactory. It is the concern of the leaders and the continuous improvement of working conditions that give me the motivation to work; Secondly, the friendship and care between colleagues, cooperation and mutual assistance, let me have a sense of ease and sureness in my work; Third, the unique "corporate culture" atmosphere being created by our bureau has given me confidence in my work.

I know that the above work performance may not satisfy the leaders. Frankly speaking, I don't have much confidence if I can continue to work and study here according to these performances. But I firmly believe that I can do better in the future work and ensure the satisfaction of the leaders.

Manager's Personal Work Summary Part II

The year of 20xx was a year of hotel retreat and great depression. Under the influence of the central policy, high-end consumption and extravagance and waste have been effectively curbed. The hotel's business philosophy and strategy have been challenged and tested as never before. Xx hotel can ride the wind and waves, go forward bravely, without losing money or being left out in the cold. It all depends on the fact that xx Hotel has a united and brave leadership team and a selfless employee.

20xx is a year of sharp turn and great leap forward. No matter from the strategic policy to the work measures, they have undergone thorough baptism and change. In the past, people greeted each other with a smile, but now they take the initiative to go out and attract customers. Do our best to meet the needs of customers, improve our service quality to the maximum, establish our social image to a higher degree, and create our marketing profits to the maximum. Over the past year, great achievements have been made. * * In March of **xx, it was awarded "Advanced Collective in the City" by the Central Committee of the Communist Party of China and Municipal People's Government. Was awarded "xx food safety demonstration unit" by xx US Food and Drug Administration; In June, it was absorbed as a governing unit by the International Food Alliance; In July, Guan xx, the general manager, was specially appointed as "xx morals supervisor" by the office of xx morals appraisal leading group; In February 65438, it was awarded the honorary title of "Youth Civilization" by the xx Municipal Committee of the Communist Youth League. We have tears of hard work and joy of harvest. Every victory of xx Hotel embodies the painstaking efforts of everyone in xx Hotel. The work in 20xx years is summarized as follows:

First, the management is effective and the hotel is full of vitality.

In 20xx, xx Hotel * * * received X meetings. Since the opening of the theme banquet hall, * * * has received more than X banquets. Wedding banquet, birthday banquet x times (including 40th birthday commemoration), birthday banquet x times or more. Hotel catering received x guests and xx rooms, totaling xx people. The annual turnover totals xx million yuan.

Second, strengthen personnel training and accumulate positive energy for hotel management.

Xx Hotel organized X groups of managers to study abroad at no cost in 20xx. Among them, He xx, the Chinese kitchen department, Zhao xx, the catering department, were organized to study in Wuhan, and Wu xx went to Beijing to study. The general manager led Zhang xx, the manager of the front office, to study and inspect in Nanjing "X Hotel"; The general manager led Wu X and Zhao X to study in Datong; The general manager led the housekeeping manager to study and inspect in Beijing; The general manager led the core personnel of the enterprise to Taiyuan X times, and X participated in the "xx" training.

Third, improve the gold content of corporate culture and cultivate the comprehensive quality of employees.

In 1 and 20xx, 1 1, xx Hotel established its own "WeChat platform", and at present, it has published more than X pieces of hotel information, which strongly cooperated with the hotel's marketing promotion. Held three quarterly staff meetings, and successively commended more than xx outstanding employees and recipients. A total of * * acts of kindness emerged throughout the year, and the total value of the property left by the owner (including cash, jewelry, bank cards, etc.). ) It is more than xx thousand yuan, and many employees turn over the huge sum to the front desk as soon as possible.

2. The hotel organized X keynote speeches, namely "Hotel, General Manager and Self-introduction" for managers and "Training and Sharing for Upgrading the Backbone of Hotel Enterprises".

3. For a whole year, * * * I published Charm xx 12 (including Spring Festival Supplement 1). Up to now, the hotel * * * My publishing shop has reported X issues, and the general manager's office has published 5 issues of work briefing. Effectively improved the management level and enriched the corporate culture of xx.

4. Adhere to the inspection system of management cadres' study notes. Management cadres complete 20 pages of study notes every month, with an average of 6,543.8+10,000 words per person throughout the year. Throughout the year, the hotel produced more than 50 corporate culture publicity exhibition boards and replaced the "Cultural Publicity Corridor" five times. And added "hotel professional ethics" and "hotel management motto" to enrich xx's corporate culture.

Fourth, actively participate in social welfare activities and establish a good image of xx Hotel.

In 20xx, we invested xx yuan again to launch the second "xx Dream" for college students from poor families and the public welfare activities jointly organized with the Communist Youth League Committee. Recently, we jointly organized the "Marketing Aid" charity activity for college students in winter vacation with the Youth League Committee of * * *. At present, the hotel has invested xx million yuan in public welfare undertakings, which has been praised and praised by government departments and all walks of life.

Five, care about the lives of employees, do a good job of logistics support for employees.

During the festival, the hotel not only provides meals for employees to improve their lives, but also distributes white flour, rice and cooking oil to employees during the Mid-Autumn Festival and the Spring Festival. In May, 20xx organized three groups of employees to travel to X Mountain, X Mountain and X Mountain respectively, which enlivened the amateur cultural life of employees and stimulated their enthusiasm for love and dedication. And insist on holding collective birthday activities for employees every month. In addition to publishing the list of employees who celebrated their birthdays in the store newspaper in time, they also sent birthday wishes to employees who celebrated their birthdays that month.

Generally speaking, the achievements of xx Hotel in 20xx years are remarkable. However, the challenge we are facing now is to improve service quality and business strategy. How to make xx Hotel invincible requires the joint efforts of our hotel management and staff. We should adapt to the development of the situation. Work arrangements and methods should meet the needs of customers. Occupy the market with our wisdom and ability, and open up new profit space with our unity and efforts. Create the glorious image of xx Hotel with our spirit and culture. Let's make a name for ourselves at home and abroad in the hotel industry and go further.

Manager's Personal Work Summary Chapter III

Time flies like water, time flies like an arrow, and xx-xx years full of opportunities and challenges have passed. With the help and guidance of the leaders at higher levels, and with the efforts of more than a dozen comrades, new achievements and progress have been made in all aspects of work. I feel extremely gratified and proud to see that the company's turnover is booming. I think that only through constant efforts and struggles can a person overcome his shortcomings, surpass himself and realize his ideals and the value of life.

I joined xx Company in xx-x, and this year I was mainly responsible for the company's external cooperation and the tariff management and planning of the whole regional operation according to the division of leadership. Over the past year, due to the correct guidance and help of superior leaders, the strong support of all employees and our own continuous efforts, we have made certain achievements in our work. Foreign cooperation has achieved remarkable results, and postal cooperation has been further expanded. The postal development tasks completed in the whole year account for more than 50% of the company's total development tasks; Emerging businesses are developing rapidly, with regular management. The number of XX users is 33 100, and the proportion of online call users exceeds 70%, ranking the top three in the development of XX tasks in the province. At work, I can faithfully perform my duties, constantly check and reflect on myself, keep forging ahead, and devote myself wholeheartedly to various work practices. Generally speaking, I think I am competent for my job, or I am competent. The main work of xx-xxx is summarized as follows:

First, to improve their own quality as a breakthrough, in continuous learning to master basic skills and knowledge.

In the past year, I often put myself in the overall framework of company building to reflect on myself and examine myself to see if my ability and quality can meet the needs of the company's development, situation and tasks and complete my normal work. I often tell myself that to gain a foothold in the company and live up to the expectations of leaders, the strength of my own quality is the key. After all, I am a college student who has just entered the company for a few years. No matter from which point of view, I am still in the initial stage, and I must constantly improve myself in my work. Looking back on the situation in the past year, in order to improve my ability and quality, reassure leaders and satisfy customers, I have systematically studied management, customer relationship, customer psychology, basic knowledge of mobile communication and other learning bibliographies, so as to improve myself in an all-round way and strive for a breakthrough in language expression ability, relationship coordination ability, organization and management ability, and standards for completing work. Through studying, I feel that I have broadened my horizons and enriched my mind. I learned knowledge and saw the gap. Through continuous learning, I have improved my ability and quality, and enhanced my ability to do my job well.

Two, on the basis of improving work efficiency, on the basis of adhering to the principle, to ensure the standard and quality of work.

Over the past year, due to great changes in the working environment, more work needs to be welcomed and sent, and the work that needs to be coordinated and contacted has also increased accordingly. In my work, I pay attention to summing up and exploring the work rules, and establish a harmonious relationship with other departments of the company in order to carry out my work. As a comprehensive functional department of the company, I pay attention to keep abreast of the work trends of various departments and the work situation of counties and cities in order to handle anything at any time. As a marketing manager and director of foreign cooperation, I have contacted many people and things, and there are also many people who want to use personal relationships to deal with violations of policies and regulations. However, I think that in order to successfully complete the work and improve work efficiency, we must adhere to principles, resolutely abide by the company's regulations, and insist on not doing anything that violates policies. Only by doing this can we be responsible for the company, the department and ourselves. Over the past year, many relatives and friends have tried to handle personal business relations beyond the regulations through me. I have been able to adhere to the principle and refuse, so that I can adhere to the principle and handle affairs impartially, and prevent family, feelings and human feelings from infiltrating into my work and interfering with my principles. Although this has hurt personal feelings and affected personal relationships to a certain extent, it is

Three, to strengthen the quality of service as the goal, by constantly updating the means of service, consolidate old customers and attract new customers.

During the year, with the enhancement of the competitiveness of XX, XX and other companies, the company faced great challenges in consolidating old customers and attracting new customers. In order to ensure the sustainable development of the company's various businesses, I paid attention to studying the market dynamics, put forward reasonable suggestions to the company in time, and consolidated the company's customer base through continuous improvement and updating of service means. For example, according to different consumer groups, it is suggested that the company should take the means of focusing on attack and strengthen its business services to suifenhe city, which will obviously improve the benefits. In order to further attract new customers and respond to the opening of PHS in time, in view of the large number of schools and students in urban areas, it is suggested to introduce XX cards to reduce XX fees, which has achieved good results. After receiving the provincial XX development user index, take the initiative to attack, publicize and build momentum, overfulfil the index task, and rank among the best in the development of the provincial XX task. In addition, combined with years of service practice, this year, I have always stressed that this department should "be sincere, tell the truth and do practical things" in its work, adhere to "sincerity", "love" and "perseverance" to do a good job in customer service and provide family services to customers. Over the past year, our comprehensive department has achieved warm reception, serious answering questions, active service and full tracking, leaving a good impression of thoughtful enthusiasm in the eyes of customers and establishing a good image of the company externally.

Four, to establish a good image as the traction, on the premise of adhering to the behavior influence and demonstration to stimulate the enthusiasm of subordinates.

As the saying goes, "it is better to show than to shout at the top of your lungs." As a deputy of a department, if I say one thing on the stage and do another under the stage, it will have a very bad influence on my subordinates. So in my daily work, I pay great attention to my image and ask my subordinates to do it. I will first resolutely do it myself and ask my subordinates not to do it. I will take the lead and not violate it. In all the work, I am the first to work overtime, concentrate on my studies, be the first to be present, and give priority to urgent tasks. I have established a hard-working image in the minds of my subordinates. The ancients said, "Diligence is good, diligence is lazy, and laziness is formed." Self-improvement and self-improvement are inseparable from diligence, and the achievements in work are also inseparable from diligence. As a deputy of a department, it is more important to be diligent in completing his own work, to be diligent in eyes, legs, hands and mouths, to treat his work with the spirit of forgetting to eat and sleep, to do what he did that day, and to ensure that cases are not overstocked and not overnight. Over the past year, major holidays have basically not rested. I took the lead in leading the staff of the Ministry to carry out various business publicity in major places. I often work overtime until late at night. Although I am very tired, I am very pleased to see that the company's turnover has increased substantially. In my daily work and life, I pay great attention to caring for and helping the employees in the department. If I have something to say publicly, I will put it on the table, and I will take the initiative to help them solve their real life difficulties, so that everyone will be sincerely willing to talk to me and let me do difficult things, effectively ensuring the ideological stability of all the staff and forming a chess game. Everyone can focus on the interests of the company and the interests of the department, unite and cooperate, and accomplish various tasks well.

Problems in verb (abbreviation of verb) and the next steps.

Looking back on my work in the past year and comparing my responsibilities, I feel that I am still competent. Although I have made some achievements in one year's work, there are still some shortcomings. First of all, because of my young age, my working methods are too simple; Dealing with some problems is not calm enough. Secondly, the level of business theory and organizational management ability need to be further improved. Third, I am far from the company's requirements in terms of comprehensive quality. These shortcomings need to be improved and overcome in the next step.

In the next step, I will learn work and management experience from other comrades with an open mind, learn good working methods, study business theory knowledge hard, and constantly improve my professional quality and management level. Make your comprehensive quality have a new improvement. It is necessary to further strengthen the professionalism, enhance the sense of responsibility and improve the level of work completion.