1. Mentality determines everything. Employees do something unconsciously, or do not take the initiative, because of mental problems. We should improve employees' positive working mentality;

2. The company actively advocates active service awareness, and employees will pay attention to what the company attaches importance to, thus creating an atmosphere of such service awareness;

3, to carry out training, active service skills training for employees. The biggest debt of an enterprise is an untrained employee, because he is offending customers in an incorrect way. Therefore, it is particularly important to train active service skills.