If you want to go to a 4s shop as an automobile maintenance service consultant, it is to evaluate the car and determine the person responsible for the car damage. What do I want to learn about cars now? Basic knowledge of automobile structure and circuit-used to determine loss and judge basic faults; Auto insurance related knowledge-know well when communicating with car owners and insurance company surveyors when determining the loss; Business etiquette, used when communicating with customers and relevant personnel of insurance companies; Communication and coordination ability-The work of service consultants needs the cooperation of workshop maintenance technicians, tool depots, spare parts depots and even financial departments, so the communication and coordination ability with colleagues in various parts is also very important.

In fact, you think that the after-sales front desk service consultant is to evaluate the car and determine the damage. This statement is really too one-sided. A service consultant is a person who provides one-stop service for the owners. Whether it is the normal maintenance, repair, inspection, consultation and accident maintenance of the owner's car, the service consultant needs to participate in the whole process. Remember, attitude is more important than ability. I have worked in this position at ssss station for two years.

I hope the above answers are helpful to you.