The security department is the security department of the hotel and is responsible for the safety management of the hotel. Below, I would like to share with you the effective management of the hotel security department, hoping to help you!
safety management
Ensuring hotel safety is an important responsibility of the security department. Therefore, the security department should do a good job in the following aspects of safety management:
(A) fire safety management
1. Daily safety inspection: The security department shall set up full-time fire inspectors to inspect the fire-fighting facilities in all areas of the hotel every day and make complete records. If the facilities are found damaged during the inspection, they shall be guaranteed in time, and the situation of fire control facilities shall be mastered through inspection to ensure the normal operation of fire control facilities.
2, strengthen the contact with the fire department, cooperate with the fire safety inspection, completes the daily fire inspection information entry.
3. Fire emergency plan: make hotel fire emergency plan, set up volunteer firefighters, improve their operation skills through training, and conduct fire emergency plan drills.
4. Special safety inspection: Before major festivals and important receptions, the Security Department organizes relevant departments to conduct special inspections on hotel fire safety, rectify existing problems in time, and improve the awareness of fire safety management.
5. Fire protection knowledge publicity: Post some fire protection publicity materials in the employee area to publicize fire protection knowledge, what should be known and what should be done, and improve the fire protection awareness of all employees.
6. Sign fire management responsibility letters with various departments, so that fire safety management is institutionalized and accountable. Fire safety management responsibility to specific people, cooperate with the security department * * * to do a good job in management.
(B) Public safety incident management
Public security incidents include: robbery, theft, fighting, etc. The personnel on duty found suspicious people and things in time through monitoring, and quickly rushed to the scene to ask.
(3) Emergency management
An emergency refers to an abnormal event that suddenly occurs in a hotel, which may adversely affect the normal operation of the hotel and bring economic losses to the hotel and guests. In case of an emergency in the hotel, the on-the-job personnel of the security department must arrive at the scene at the first time and deal with it according to the relevant plan.
(4) Vehicle safety management
Parking lot management is the focus of daily security work. Vehicle command should be carried out according to the specifications, understand the current situation of parking spaces, arrange parking spaces reasonably, signal generously, register the vehicles entering and leaving and do a good job of inspection. If the window is not closed properly and the body is abnormal, cooperate with the assistant manager in the lobby to deal with it in time. At the same time, it is necessary to concierge the security service, fully display the service etiquette, and provide luggage service for guests in need.
(5) Key safety management
The security department is responsible for managing all keys except those used by hotel guests. All door and window keys, such as doors, halls, rooms, workshops, warehouses, etc. , has been completed and passed the acceptance, should be reported to the security department for the record. The security department will uniformly register and number the key of the lock friend, which will be managed by a special person. Without approval, it is prohibited to use without special circumstances.
The use of spare keys by each department must be approved by the manager of the security department and the director of the administrative office, signed by the department manager, and managed by a designated person.
(6) Construction safety management
The security department is responsible for fire prevention and public security management in the construction process. Before the construction team enters the site, the Engineering Department and the Security Department should sign a safety agreement with the construction unit, including fire prevention and public security management, and strictly follow the agreement.
All construction personnel must receive safety training, master the basic knowledge and requirements of fire control and public security, learn to use common fire-fighting equipment, and know the procedures for correct handling and timely reporting in an emergency. Only after passing the training and examination can they take up their posts.
Electricians, welders, hazardous chemicals management personnel and other special types of work must hold special type of work operation certificates before they can operate, and operate in strict accordance with relevant regulations. They are not allowed to work across jobs, nor are they allowed to work illegally under any pretext.
The operation certificate of special type of work should be carried with you for inspection. There must be eye-catching signs of no smoking and no fire in the parts with fire danger on the construction site. Set fixed smoking spots and nonflammable containers filled with water in safe places to ensure that cigarette butts, soot and matchsticks do not fall to the ground.
Personality management
1, moral management
While doing a good job in safety management, the security department also undertakes the responsibility of protecting hotel property. Through monitoring, we can find the abnormal situation in each area in time. At the entrance and exit of the employee passage, the employees entering and leaving shall be inspected according to the regulations to prevent the phenomenon of take-out. Once found, it shall be reported to the quality inspection department for handling. Therefore, the security department should strengthen the professional ethics management of security guards, strictly implement the relevant hotel systems, and implement the safety inspection work.
2. Self-discipline management
Because of the particularity of jobs, security guards basically work independently, and shift foremen and managers check the working conditions of each position through patrol, which requires security guards to be self-disciplined in the work process and assist patrol records to strengthen management.
The quality of employees includes many aspects. In view of the importance of the work of the security department, when the hotel recruits security guards, veterans are given priority, party member is given priority, local hukou is given priority, and hotel employee guarantee is given priority.
After entering the post, we should strengthen special training to improve the comprehensive quality, and through training and supervision and management, we can better complete the post work and really play a role. Home care? The role of.
facilities management
1, fire control facilities
Before the official opening of the hotel, the fire control facilities must be improved according to the relevant requirements. If the fire control facilities are found damaged in business, they shall be repaired in time. Ensuring the perfection of fire control facilities is the basis of fire control management. Fire control facilities are very important for fire control management, and the security department should strengthen daily inspection.
2. Monitoring system
According to the needs of work, improve the monitoring system, so that there are no dead ends in all areas of the hotel. The personnel in the monitoring center pay attention to the system at any time, and repair the faults in time to ensure the equipment is in good condition.
3. Professional maintenance
Fire fighting system and monitoring system belong to characteristic equipment. Once the routine maintenance is entrusted to a professional company, the security department must arrange a special person to follow up when the maintenance company works, and register and manage the maintenance items.
4. Daily tools
The daily tools of the security department include walkie-talkies and batons. , properly kept by the personnel on duty. If it is lost, it should be compensated according to the price, and it should be counted clearly before handover.
In the management of facilities and equipment, the security department mainly conducts daily inspections and tests the system regularly. If any fault is found, please ask the maintenance company to repair it as soon as possible. At the same time, we should clean up the equipment, establish relevant systems and strengthen institutionalized management.
Communication and writing
1, the hotel security work is an organic whole. District managers should have overall awareness and overall concept when performing their respective management tasks, and Qi Xin should work together to do a good job.
While helping all departments to carry out safety business training, we should also do a good job in fire safety publicity, fire business knowledge training and the implementation of various fire prevention measures.
2, do a good job of cohesion between teams, teams on duty should be on duty, need to continue to complete the work, as well as the status of safety equipment and equipment, accurately and clearly recorded in the shift book.
The succession team should carefully read the handover records in the log book and carefully check the safety equipment and equipment in good condition. During the shift change, the team leader should sign the record to show his responsibility.
3. The security department should also strengthen communication and cooperation with other departments of the hotel and cooperate with them to do a good job in various safety management. Especially when there is an important reception, actively cooperate with relevant departments to do security work, strengthen fire safety inspection, and ensure the smooth completion of reception work.
External relationship management
In the daily work of the security department, it is also necessary to contact the local public security, fire control and other departments to complete the reporting of relevant statements as required. Strengthening communication with these functional departments is conducive to the development of hotel security work.
The management of the security department is trivial, but it is also very important. In the specific management, walking management is essential, and hotel security can be done well through management.
Training management
1, fire protection training for new employees
The security department is generally responsible for the fire protection knowledge training for new hotel employees for 4 hours. Through training, new employees have a preliminary knowledge and understanding of fire fighting, can use fire extinguishers, and know how to alarm lights in case of fire. The induction training for new employees is irregular and will be arranged in time according to the recruitment situation of hotel employees.
2, full fire knowledge training
The fire management area of the hotel is large, and the fire control work is very passive only by the limited personnel of the security department. Therefore, it is necessary for all departments to send personnel to form a volunteer firefighter team.
Volunteer firefighters improve their understanding and operation of fire control facilities through training, and know how to call the police and put out the initial fire in case of fire. At the same time, we also train all employees on fire protection knowledge to improve their awareness of fire safety.
3, fire emergency drills
In order to ensure the safety of hotel employees and guests' lives and property, and improve the fire fighting ability of full-time and voluntary fire brigades and the emergency evacuation ability of all employees, when an emergency occurs in the hotel, the cooperation of employees in various departments is more tacit, the division of labor is more specific and procedural, and the accident can be handled in time, quickly and effectively.
The security department will prepare a fire emergency plan, organize its implementation after passing the training, and improve the rapid response ability of all staff through simulation.
4, security protocol training
With the continuous increase of labor costs, the number of people in each position is shrinking. The hotel advocates multi-function in one post and requires employees to master a variety of skills, and security agreement is one of them. When guests enter the hotel, the security guard should not only direct the parking of vehicles, but also provide luggage service and concierge service for the guests.
5, vehicle command training
Carefully check the vehicles entering and leaving the vehicle, check whether there are license plates and signs of damage on the vehicle, fill in the parking card quickly, and guide the vehicle to park in the parking lot. Take back the guest's parking card in time and release it quickly.
Vehicle command is an important part of the daily work of security guards: correct command gestures, standardized filling in parking cards, etc. Are the main contents of the training.
6. Sports
As a hotel security guard, physical training is essential for security guards to arrive at the scene quickly in an emergency. Physical training includes: running, standing, climbing stairs, running with load, etc.
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