With the development of economy, quality management is becoming more and more perfect, and the quality management systems of various industries are gradually integrated, and the basic requirements and terms are more interoperable. How to write the model essay of rectification quality plan? The following is the sample file of the rectification quality plan I compiled. Welcome to reading.

1: Model text of quality improvement scheme I. Quality improvement purpose:

In order to meet market demand, increase market share and meet customer quality requirements; Put an end to returns, reduce customer complaints, reduce production costs and improve product quality; Improve the company's internal quality management system and formulate this plan.

Second, the reasons for quality improvement:

Our company now has out-of-control quality, loose quality management and incomplete system, and has no intention of controlling total quality and existing quality.

Weak awareness of quality control, lack of standardized and effective inspection work level. A complete quality control chain has not been formed. The related quality anomalies were not controlled and solved in time and effectively, which directly led to frequent customer complaints and seriously affected the company's comprehensive quality.

The following is a description of the related problems of the quality control department:

1. No important quality control function is set.

Engineering technicians QE 1

IPQC 1 process quality control personnel

5 online inspectors PQC

2 delivery of quality assurance personnel OQA

2. The quality objectives are unclear:

What is the qualification rate of IQC incoming inspection batch? /SMT/ What is the qualified rate of PQC visual inspection after welding? /What is the first pass rate of QC performance test/What is the pass rate of finished product batches submitted for inspection by /OQA production? The above is the quality expectation of each control point set by each company according to the actual production capacity of the company, which can also be said to be the quality requirement. According to this requirement, the quality of the company's products is controlled to achieve the company's expected purpose.

3. There is no professional quality engineering technical support (QE engineer)

By querying the QC inspection report, it is found that the defective rate of SMT, DIP, semi-finished products and finished products is very high, reaching 65%. Bad products pile up into mountains, and abnormal quality can not be effectively controlled and prevented, forming a vicious circle. Abnormal QC performance of production line, abnormal OQA sampling performance and abnormal customer complaint performance; All these require professional quality engineers to organize relevant departments to analyze and deal with anomalies from the perspective of quality. How is the exception generated? How to reduce and eliminate? Feasibility of preventive and corrective measures.

4. The comprehensive quality, professional level and professional ability of quality personnel are low.

Through a thorough investigation, the company has not established a complete quality management mechanism, no assessment and promotion system, and no regular professional skills training for quality personnel. Quality consciousness, quality concept and operation skills need to be improved. Most of the existing quality personnel are promoted by employees in the company. They are only familiar with the company's products and processes, but are not familiar with the quality management system and the seven QC methods. So it can't keep up with the development of the company, and it is difficult to meet the future development needs of the company.

5. Various quality inspection standards and documents are not available or perfect.

Finished product appearance inspection standard /SMT, DIP semi-finished product /QC performance test inspection standard /AQL sampling inspection standard /IQC incoming inspection standard /WI)/BOM, ECN and other related documents. When working, quality personnel need certain reference standards to test and judge whether the products are qualified. In addition to the special requirements of customers, there must be special quality inspection standards for electronic and electrical industries, which is a reliable basis for ensuring product quality.

Three. Establish functional posts

1. Quality Supervisor (Total Quality Management) Total Quality Control

2. Quality engineering personnel quality engineering

3. Quality control of incoming inspection

4. Process control in process quality control

5. On-line segment detection of channel quality control

6. Deliver quality engineering to quality assurance personnel.

Four. Division of responsibilities

1. Responsibilities of quality supervisor:

1. 1 Establishment, research and improvement of quality system, research and improvement of major quality anomalies;

1.2 Organize the quality inspection of the whole product process inspection items and experiments, and be responsible for the quality compliance of all delivered products;

1.3 Organize and guide inspectors to effectively record all inspections and fill in complete and accurate relevant and inspection reports;

1.4 only put forward the investigation, handling and improvement measures of customer complaints; Participate in daily nonconforming product handling methods, review and countersign;

1.5 Take the leadership responsibility for all batch problems and quality accidents caused by mistakes and omissions;

1.6 Propose and implement the training and assessment plan. Organize the training, study and assessment of inspectors to ensure that inspectors are competent for their jobs and improve their technical level;

1.7 Participate in the evaluation and verification of suppliers' quality assurance ability, and educate employees to stick to it? Quality first? Strictly supervise subordinate departments to implement the inspection system;

1.8 timely processing and feedback quality information to promote total quality management;

1.9 Compliance and promotion of quality policy and system, and formulation of quality plan; 2.0 Complete other work assigned by the superior department and be responsible for it. 2. Responsibilities of the quality team leader

1. 1 Implement the daily work arranged by the leading department, and arrange and supervise the daily work of the quality inspector;

1.2 ECN implementation and supervision, audit quality inspector's report, collect and summarize quality data, and divide them;

1.3 propose and track online quality anomalies, analyze the causes of anomalies after treatment, and track and record preventive and corrective measures;

1.4 train quality personnel regularly or irregularly, and conduct professional and technical assessment on quality personnel regularly to ensure the inspection level of inspectors in each position;

1.5 supervise the implementation of quality objectives, investigate and handle customer complaints, assist the competent department to solve abnormal situations, and track and report the improvement results;

1.6 Complete other work assigned by the superior department and be responsible to the superior.

3. Job responsibilities of 3.QE engineer:

1. 1 Conduct experiments on all new products and complete experiments on all normal products;

1.2 Give suggestions on quality problem analysis and quality improvement;

1.3 formulate inspection specifications for incoming materials, semi-finished products and finished products;

1.4 Improve the quality of all customer complaints;

1.5 calibration control of various inspection instruments and equipment;

1.6 Various reliability tests, high and low temperature tests, vibration drop tests, life tests, aging tests, etc.

1.7 Analyze, track and solve the problems of testing materials for material reliability, and put forward improvement suggestions for the bad problems in production;

1.8 Complete other work assigned by the superior department and be responsible to the superior.

4.IQC incoming inspection responsibilities

1. 1 Conduct AQL sampling inspection on all raw materials and all outsourced parts of the company (some parts need full inspection).

1.2 According to the inspection standard, judge whether the materials are qualified or not, so as not to affect the production, identify, control, handle, feedback and record the unqualified products after inspection in time, request improvement, and track the improvement effect;

1.3 Complete the IQC inspection daily report in time, and update the supplier resume registration form in time. The report should be registered with the management book;

1.4 Identify and manage suppliers, and provide evidence and solutions for suppliers with frequent quality anomalies;

1.5 Complete other tasks assigned by superior departments and be responsible for them.

5.IPQC process control responsibility

1. 1 Confirm and check all materials used in the production line to meet the requirements of BOM and other documents;

1.2 confirm the material, appearance, structure and function of the first piece produced in each batch every day, and submit the new finished product to QE engineer for confirmation and signature;

1.3 Conduct quality inspection on all working procedures of the company's production line, find, feedback, track, improve and record in time, and pay attention to the first three bad anomalies;

1.4 Confirm the change content and import method according to the ECN record of engineering change;

1.5 Regularly check the quality reports of each quality control point, pay attention to the defective rate, report to relevant personnel in time if the abnormality is beyond the control range, and send out a contact list of quality abnormality or a notice of suspension, track the improvement process and confirm the final improvement effect;

1.6 make inspection reports in strict accordance with the requirements of quality report management and make records;

1.7 be familiar with product inspection requirements, make accurate judgments, guide PQC operations, and supervise the operation quality of each post;

1.8 supervise the production line for 5S, and the products in each section must be identified, isolated and distinguished in time. If not, feedback, record and improve the result tracking;

1.9 Complete other tasks assigned by superior departments and be responsible for them.

6.PQC online inspector (department inspector)

1. 1 Conduct full inspection or sampling inspection on the finished products of a certain production line;

1.2 Conduct inspection according to product performance or appearance inspection work instructions and product inspection specifications;

1.3 If the defect rate is too high or the same defect phenomenon exceeds the acceptable proportion, and the same defect exceeds a certain amount by more than 3-5 pieces, the inspection report shall be made timely and effectively because it is reported to the superior department or IPQC for improvement, and no mistakes or omissions are allowed;

1.4 isolate and distinguish good products from bad products, and conduct inspection in strict accordance with the requirements. It is forbidden to cause defective products to flow into the next working procedure due to negligence;

1.5 keep the product in good appearance without damaging the product, maintain and use inspection equipment such as tools and instruments, clean and maintain them regularly, and fill in records;

1.6 Complete other tasks assigned by superior departments and be responsible for them.

7.OQA delivers quality assurance personnel

1. 1 Conduct AQL sampling inspection on the finished products submitted for inspection.

1.2 Inspect the performance, appearance and packaging of products according to the customer demand sheet, BOM and other documents, and fill in the inspection report in time to meet customer requirements;

1.3 Conduct random inspection or full inspection on the returned products, and fill in the re-inspection report in time;

1.4 feed back the inspection abnormality to production and QE in time, and notify IPQC to follow up the rework process;

1.5 keep records of historical abnormal problems and customer complaints, be vigilant at any time, never let go of any abnormality, grasp the last quality pass, and provide quality assurance for customers;

1.6 issue a list of corrective and preventive measures against customer complaints, and follow up and reply to the sales department;

1.7 be familiar with the inspection standards of various products, accurately and timely judge the warehousing of finished products, and do not delay the warehousing and shipment of finished products;

1.8 Complete other tasks assigned by superiors and be responsible for them.

The establishment of verb (verb's abbreviation) quality goal

1. The on-line qualified rate of materials is 100%.

2. The qualified rate of semi-finished products/finished products appearance inspection is 98%;

3. The qualified rate of semi-finished products/finished products performance test is 95%;

4.OQA batch pass rate is100%;

5. Monthly customer complaint rate.

Statement and report on the standardized quality of intransitive verbs

Chapter II: Improvement of operational quality The model essay has been adjusted in the early stage, and the responsibility is also attributed to individuals, but the improvement is not obvious, mainly because the punishment is not strong enough and the employees' awareness of rectification is not strong, and they are all muddling through. Follow-up improvement needs to change the scheme focusing on publicity, fully implement the policy of replacing punishment with reward, and strive to improve the quality of work. 1: Goods placed randomly are not stacked according to SOP standards.

2. Stackers such as ultra-high goods and empty goods still do not report packaging and stacking. 3. Positioning goods with poor quality are still being positioned.

All the above were found to punish 30 yuan. At the same time, the site supervisor should patrol the site more, supervise the operation of employees, and ask employees to rectify in time when problems are found in the operation process to avoid the subsequent personnel flow and waste of operation time.

In addition, the goods with irregular stacking are randomly selected every day, and they are pulled back to the station to let employees check the problems themselves, and put forward the key points of rectification according to the actual problems to strengthen the quality awareness of employees.

Chapter III: Model Text of Quality Improvement Scheme I. Department of Grade Dimension:

1. The personnel on duty in the past posts must dress according to the company regulations, and the personnel in image posts must stand guard. If the violation is found once, 0.5 points will be deducted each time.

2, patrol personnel on duty during the duty time, must be in accordance with the provisions, route inspection, sign in, management of residential vehicles, found suspicious personnel must come forward to count, track and implement. Improve their own safety awareness.

Second, the cleaning department:

1, the peripheral personnel must clean up the domestic garbage on time, and found scattered construction garbage piled up in the designated location of the community.

2, corridor health sign-in system, cleaning supervisor, other management personnel, project manager to conduct random checks on the corridor.

Third, the Department of Greening:

1, submit the greening maintenance schedule every week, and carry out greening maintenance work such as pruning according to the schedule.

2, strictly control the use of pesticides and other drugs, need to apply for spraying one day in advance, reported to the project manager for instructions, issued by the customer service tips, before spraying pesticides in the community.

Four, customer service department:

1, the customer service record must be filled in completely, and the supervisor will check it regularly and irregularly.

2, customer service personnel to implement standing service, using civilized language.

3. Arrange daily cleaning for the office health personnel on duty, and conduct collective cleaning every Monday afternoon.

4, file management, establish a perfect file transfer system. Update and organize documents in time.

5. The owner accepts the service by express delivery and records it in time. The fixed position shall be placed neatly, the responsibility system of first inquiry shall be established, and the handover process shall be recorded completely. For the owners who have not received the express delivery for more than 24 hours, call them in time and record them.