Two executive vice presidents and two vice presidents,
1 CFO，
There are personnel department, finance department, administration department, loss prevention department, day shift receiving department, night shift receiving department, night shift tally department, commodity department and front desk cashier department.
Wal-Mart's U.S. headquarters has the largest civil satellite communication system after the U.S. federal government. In the opened stores, there are also computer systems including customer management, distribution center management, financial management, commodity management and employee management, which can comprehensively reflect the inventory status of various commodities at any time and have strong adaptability to the market. The information management system of Wal-Mart China Limited is supported by a powerful international system. Wal-Mart has more than 3,000 stores, 4 1 distribution centers and a number of specialty product distribution centers around the world, which are located in eight countries including the United States, Argentina, Brazil, Canada, China, France, Mexico and Puerto Rico. The headquarters of the company is in contact with branches and suppliers all over the world through the same computer system. They have the same replenishment system, the same EDI barcode system, the same inventory management system, the same membership management system, and the same cashier system. Such a system can learn about stores all over the world from one store.
1. Information provided by the computer system to Wal-Mart buyers: the sales history of two years is kept, and the computer records the sales data of all goods, including the sales volume and inventory in recent weeks. Such information support can let buyers know which varieties should be added and which varieties should be eliminated; How much demand can a well-sold variety meet at a time without overstocking?
2. Information provided by the computer system to store employees: current inventory, ordered quantity, quantity delivered by distribution center, sales quantity in recent weeks, suggested order quantity and information provided by Telxon terminal. T elxon terminal is a wireless scanning gun, which has begun to arm supermarkets, department stores and family centers abroad. At present, it has been used by many domestic enterprises, such as Shanghai Yichu Lotus, Xi Anhaixing Supermarket, Guangzhou Xindaxin and Chengdu Baibai Group. It is as big as a 32K book. When shopping mall employees use it to scan commodity bar codes, they can display the price, shelf quantity, warehouse quantity, in-transit quantity and sales quantity in recent weeks. The application of scanning gun makes the staff in shopping malls lose the thick replenishment manual, which provides reliable data for the implementation of single item management, efficient and accurate.
3. The information provided by the computer system to the supplier is the same as that provided to the buyer. Such detailed data enables manufacturers to know in detail which specifications and colors of products sell well, and then organize production as needed.
Carrefour has gone further in decentralized management and implemented a store-centered management system. Carrefour stores and store managers can act independently according to the actual situation, including the right to suggest and decide the product mix structure, the right to change the price of goods, the right to manage personnel and the right to promote goods. Carrefour's store-centered management system is one of the key factors for its successful overseas operation.
Attach importance to staff training. Foreign retail enterprises generally attach great importance to employee training. As early as 1975, Wal-Mart set up a training department for all employees, including the bottom sales staff. The training arranged by Wal-Mart for employees includes induction training, technical training, on-the-job training and overseas training. Carrefour in France also attaches great importance to employee training, and almost every regional headquarters has training centers. We can train new employees, teach while working, and train team leaders who can lead classes independently within six months.
Pay attention to the construction of corporate culture. Corporate culture refers to the sum of values, group consciousness, work style, code of conduct and way of thinking with organizational characteristics, which is generally recognized and followed by employees at all levels in long-term business activities. Correct and appropriate corporate culture
It can greatly improve the sense of belonging and loyalty of employees, enhance the centripetal force and cohesion of enterprises and promote the development of enterprises. Large foreign retail enterprises generally attach importance to the construction of corporate culture. They not only formulated their own corporate culture, but also strengthened it through various channels to make it deeply rooted in the hearts of the people.
The wide application of information technology. Modern information technology and computer technology have been widely used in the organization and management of western retail enterprises. In the United States, Europe and Japan, many retail enterprises use information systems such as POS, EOS, SCM, MIS and CMS to improve their management level and efficiency. The wide application of information technology and computer technology in retail enterprises has greatly improved the management efficiency and level of foreign-funded retail enterprises, and has become one of the keys for foreign-funded retail enterprises to gain competitive advantages.
Attach importance to supply chain management. In recent years, consumer demand is increasingly diversified and price competition is fierce. The competition among enterprises is not between individual enterprises, but between the whole supply chain, which requires enterprises to improve efficiency, reduce costs and attach importance to supply chain management. The so-called supply chain management refers to the overall planning, control and coordination of production, circulation, customer consumption and service, so as to realize the system optimization of the whole supply chain and maximize the interests of enterprises. Through supply chain management, retail enterprises can provide customers with cheap goods and services, better meet the needs of customers, enhance the competitiveness of enterprises, and make the relationship between retailers and suppliers more harmonious.
Features:
Flat organization. The traditional organizational structure of retail enterprises is a pyramid-like hierarchical structure. In this structure, the upper and lower levels are distinct, everyone has clear responsibilities, and there is a huge management in the middle. This structure is an efficient organizational structure in a stable environment, which is suitable for the development of enterprises. However, at present, the environment faced by enterprises is changing rapidly, especially the retail industry, the market environment is changing rapidly, and the consumer demand is increasingly diversified and personalized. Pyramid organizational structure is obviously not conducive to the development of retail enterprises. At the same time, the wide application of information technology in the retail industry makes it possible to flatten the structure and management. Wal-Mart and Carrefour, the world's retail giants, have reduced their management levels and decentralized their enterprises. In the organizational structure of Wal-Mart, there are only four business departments under the upper CEO: shopping plaza, Sam member store, international business and distribution business, and the lower level is a huge branch. As we all know, Carrefour's branches have greater autonomy and management tends to be more flat.
Decentralized management. At present, management decentralization has become the knowledge of organizational management of foreign retail enterprises. Like the background of flattening trend, it is driven by the diversity of consumer demand and the application of technology in retail industry. Decentralization means that upper managers and lower managers share part of management and decision-making power. The benefits of doing so are obvious, which can motivate subordinates to work hard to a greater extent, so as to better meet the needs of consumers and improve work efficiency.