1. Purpose: This system is formulated in order to clarify the job responsibilities, scope and work contents of the floor managers of discount KTV. 2. Scope of application: KTV floor. 3. Description of the responsibilities and functions of the floor leader and supervisor: accept the work arrangement of the floor manager, assist the manager to do the daily work of the floor and continuously improve the service quality. 3. 1 Organize gfd, attend the daily meeting, summarize and report the work of the previous day, and arrange the work and requirements of that day. 3.2 Preside over the meeting before and after work, and attend the floor and face management meeting on time. 3.3 Check the appearance, appearance, manners and manners of waiters and customers and the hygiene of the work area before business. 3.4 Work deployment and division of labor between waiters and customers. 3.5 play the role of uploading and issuing in the work. 3.6 Check the subordinates' implementation of the work assigned by their superiors and arrange the work requirements for the day. 3.7 Strictly implement the rules and regulations of the company and departments, praise the advanced and punish the disciplinary actions. 3.8 Be responsible for the primary business training for new employees. 3.9 Strictly implement the system of collecting and keeping business appliances and articles, put an end to waste, use and keep them rationally, and report losses. 3. 10 Assist the floor manager to implement the attendance of waiters and customers and the assessment of personnel. 3. 1 1 Be good at learning, constantly improve the management and business level, and set an example. 3. 12 Insist on on-site supervision, find problems in time, properly handle complaints and opinions of guests, ask for instructions from superiors in time, and deal with problems that cannot be solved within the scope of responsibilities and authority. 3. 13 It is necessary to clearly understand the guests' eating habits and entertainment habits, collect information and complaints from customers' consumption feedback, handle them in time, communicate with guests enthusiastically and actively, be good at using promotion techniques, strengthen key promotion, and flexibly use preferential policies formulated by the company. 4. The right to interpret this system lies in discount KTV. The above are job responsibilities, and you can make a good plan if you do your job well!

Please accept it, thank you!