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As soon as the report was arranged by the school, I went to work in the sales department of a company and became a sales assistant. The purpose of internship is to learn lessons, improve myself and lay the foundation for formal work in the future.
1. Internship time: 20xx to 20xx.
Internship location: xx Wanguan Foundry Co., Ltd., Jincheng Avenue, Development Zone, xx County
Internship position: sales assistant
Internship content:
(1) is responsible for the management, classification, sorting, filing and storage of marketing documents such as sales contracts of the company.
(2) Be responsible for the production and summary of monthly, quarterly and annual statistical statements and reports of various sales indicators, and answer the leaders' questions about sales trends at any time.
(3) Responsible for collecting, sorting out and summarizing market information, prices, new products, substitutes, customers and other information materials, and putting forward analysis reports to provide reference for business personnel and leaders of departments to make decisions.
(4) To assist the sales staff in the reception of on-site customers and telephone calls; Inform the customer information in time when the salesperson is away and handle it properly.
(5) Responsible for recording customer complaints and assisting relevant departments to properly handle them.
(6) Assist the Minister in keeping records of internal affairs and various internal meetings. Complete other tasks temporarily assigned by the marketing director.
Five: The main process of internship
My internship company is an OEM-based enterprise in the county development zone, which directly sells products and mainly serves the mechanical assembly plant. Our factory produces basic original factory accessories, and there are about 500 people in the whole factory.
As a junior, I didn't have any practical experience in office work before. Although I was only an intern, my lifestyle was completely different from that in school, and I became a formal office worker: I went to work at 8: 30 in the morning and got off work at 5: 30 in the afternoon, and I spent my life in this small office.
The main content of my internship is to be responsible for the management, classification, sorting, filing and storage of marketing documents such as company sales contracts, receive daily emails and report to manager Lin, and assist sales staff in customer home reception and telephone calls; In the absence of sales staff, timely convey customer information, properly handle important customer reception and other work, and also complete other tasks temporarily assigned by the marketing minister. Although a little tired and stressed, I am full, with a sense of accomplishment and satisfaction. But apart from computer operation, the theoretical knowledge learned in textbooks is rarely used.
At first, I was a little unaccustomed. I don't understand many things. Fortunately, with the patient help of other staff, I have mastered a lot of things in actual operation. I will try my best to solve things I don't understand. If it really doesn't work, I can humbly ask others. The most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships.
This practice also made me deeply realize that in sales work, we must be hard-working, bold and cautious, not afraid of rejection, constantly learn and accumulate, treat the company with a high sense of responsibility and collective honor, treat customers with integrity, and complete the service in place. Although it is my fault that customers didn't have a good grasp of the company at first because they were unfamiliar with product knowledge, I like to go to the factory to learn product knowledge in my spare time and get along well with factory workers. Although our factory is not very big, the people inside are very nice. Really like a family. Six. The harvest and experience of internship
Nearly five months of internship, mixed feelings, there are joys and sorrows, but it makes my internship life full and wonderful! When I first came into contact with work, everything was really difficult at first, and I had no clue. Due to my lack of professional knowledge and experience, the initial work was really a bit difficult, and the internship period was my seasoning stage. In the process of this internship, the application of professional knowledge is relatively secondary, and what is more important is to let me know the way to survive. The purpose of learning professional knowledge is to survive in society more easily and have a skill. But this is only a skill, not an ability, and the ability to survive requires certain qualities. After several days of internship, I learned a lot.
As a newcomer who has just stepped into the society, he should have the determination to endure hardships, a peaceful mind and the spirit of not being ashamed to ask questions. As a newcomer, a peaceful attitude is very important. Don't be too eager for quick success. If you behave well, others will see you. Of course, if you don't behave well, others won't melt into the sand. See more, observe more, listen more, talk less, and learn more about other people's artistic language and ways of doing things.
Besides hard work and sense of responsibility, you should also be good at summing up your work frequently. Keep a work diary every day and make a work summary once a week. These are my new courses, mainly recording, planning and summarizing mistakes. Through our own continuous learning, our knowledge is being updated and our mistakes are being corrected. The backbone of the work will never make the same mistake, so we should plan our work in advance and try to do it better.
Internship is also a test of one's ability, or an opportunity to show one's working ability, so that one can learn knowledge at work and constantly enrich oneself. I think the internship is very rewarding. Therefore, earnestly fulfilling the internship requirements and striving to complete the internship will help us to observe the main contents, methods and various difficulties in the future work in advance, help us to perceive our own shortcomings and defects, so as to study and work better, and help us quickly turn what we think and learn into practical ability and professional knowledge and skills into working ability and practical experience.
Through this internship, I have mastered many basic skills needed for future work, tested the basic knowledge I have learned at ordinary times, measured my personal ability and level, and found my own shortcomings and shortcomings. This has undoubtedly benefited me a lot. I believe that the experience gained from this internship will promote me to find reasonable methods and correct directions in my future study and work. I not only improved my personal ability and business knowledge, but also learned the importance of teamwork.
Report 2 Internship is a necessary experience for every college graduate, which allows us to understand the society and consolidate our knowledge in practice. Internship is also a test of every college graduate's professional knowledge. It makes us learn a lot of knowledge that we can't learn in class, which not only broadens our horizons, but also increases our knowledge, which lays a solid foundation for us to further move towards society in the future and is also the first step for us to work.
First, the internship time
20xx end to 20xx month.
Second, the internship unit profile
The name of my internship unit is xxx Co., Ltd., and the company has 8 sales staff and engineering and technical personnel. Mainly selling xxx. The main products are divided into xxx popular version and standard version. Quality first, customer first, excellent service is the company's purpose! The head office is xxx Network Technology Co., Ltd. authorized by xxx Network Technology Co., Ltd., with several branches such as xx, xx and xxx.
Third, the internship content
My internship position is a network salesman, and my job is to sell xx products of xxx company, followed by xx related products. In chronological order, I mainly completed the following work during my internship:
(a) to participate in employee induction training, to understand the corporate culture, Baidu product knowledge, Baidu search promotion professional edition function; Managers of each department take turns to train comprehensive business knowledge, understand the nature and tasks of each department, and share work experience; Learn the employee handbook and cultivate good employee quality.
(2) Carry out 15 days internship probation period, fully understand the work tasks and processes of the department, learn methods and experience from the old employees, and further understand their own work tasks.
(3) Learn the methods and skills of telemarketing; Learn to collect customer data, and classify, record and organize customer data; Learn to communicate effectively with customers by telephone and introduce the specific business contents of Baidu search promotion and website construction to customers; Learn customer return visits and records.
(4) Accompanied by old employees, go to enterprises, discuss business contents with interested customers, learn business negotiation skills and customer communication experience, and learn how to answer questions raised by customers; Learn Baidu search promotion, picture promotion and website construction contract filling.
(5) Collect business funds, understand the payment methods such as cash, transfer, telegraphic transfer, check and cashier's check, and the problems needing attention, and contact the finance department in time to pay the money and receive the invoice.
(6) Communicate with the marketing department, collect gifts from customers, and learn how to fill in and recycle gift receipt forms.
(7) Contact the Administration Department, fill in the Baidu business order and carry out the Baidu business order process.
(eight) communicate with the technical department, as a bridge between the enterprise and the technical department, to complete the enterprise website construction project.
(9) Contact the customer service department, assist Baidu headquarters in the audit process and online process of the enterprise website, communicate with customers in time, solve problems and complete the operation process.
(10) Learn to use enterprise email and operate enterprise ERP system.
(twelve) learn the use of basic office equipment, fax, print, copy, etc.
Fourth, internship experience
After this period of internship, I have gained a lot and learned a lot, mainly as follows:
(1) At present, small and medium-sized enterprises still carry out more e-commerce, which is quite meaningful for today's small and medium-sized enterprises. E-commerce will become the mainstream means for enterprises to explore new markets, expand business and promote trade in the future. With the rapid development of electronic information, human beings are stepping into the information society. Network marketing also has great development prospects and will become the mainstream of enterprise marketing in the future, because e-commerce is fast, convenient, efficient and cost-saving, which will bring greater benefits to enterprises.
Through this internship, I have a more detailed understanding of my professional e-commerce and combine it with practical work. I have to face many problems in my work. The knowledge accumulated through my study at school is far from enough, because it is only theory after all. I realize that there is a certain distance between my actual work and what I have learned. Next, I must further learn relevant knowledge according to the actual situation.
(2) After this period of work, I found that I should read more books, ask more questions, observe more, think more and do more things. In the process of internship, I improved my independent thinking ability. When encountering problems, I consciously tried to find ways to solve them, which made me have a deeper understanding of the problems and benefited a lot. Also, in a team like the company, I think we must better communicate with others, help each other, and increase each other's knowledge and experience in order to better complete the task.
In the process of work, if you don't do more work and think more, you will never know what is going on inside, so you must be diligent in thinking, try more and work harder. Because I have no experience after all, I need to prepare more and study more at work. Actually, I don't have to be afraid of failure. If you fail several times, you will have greater growth for yourself as long as you work hard.
For example, the first time I introduced our products to customers on Want Want, the description was not good enough, which can be said to be a failure. But after that time, I gave myself more firm confidence, and I must do well next time, so I asked my boss more about my existing problems and then thought about how to improve and solve them, which greatly promoted the next few good introductions. Continuous efforts, continuous attempts, and continuous accumulation of your own experience can continuously discover your own shortcomings, and then make up for them, so as to continuously improve yourself.
(3) Through the practical work practice of internship, I will integrate the basic knowledge of online marketing learned in school with reality in the course of work, better digest and deepen the theoretical knowledge of online marketing, and finally apply what I have learned.
(d) At work, I have mastered the basic methods of network promotion and improved my skills. Good wine needs no bush. How to promote the company's products through effective methods is a key problem that must be solved. How to choose the promotion method and save the promotion cost can make the company get greater returns. Before entering the company, although the company has carried out online marketing, more business is still based on traditional methods. Because there is no good online promotion, the company's cost is greatly increased and the benefits are average.
After I joined the company at the end of March, I vigorously promoted the company's products online and officially started online marketing. In just one month, I have achieved good results. More and more customers take the initiative to ask about our products, so we have more and more opportunities to place orders. For customer inquiries, speed is the key, so it is very important to reply to customers as soon as you receive customer information.
(5) I have improved my writing ability, hands-on ability, participation and communication ability, resource utilization ability, thinking and summarizing ability, learning ability, patience and practicality. Specific performance in:
1, the expressive power of words:
As an online salesperson, it is necessary to clarify the problems in online communication with customers. This is an essential basic ability. I have little experience at first, so I often can't speak well. But after communicating with my boss and other colleagues, I read the company's product manuals and product introductions on the websites of other companies, and then after careful analysis, I gradually improved my writing ability. At least now I can introduce our products to customers in detail.
2. Hands-on ability:
In the process of internship, I have to shoot products by myself, process the pictures of products, upload and publish the source information of products, find out the information of products, publicize and promote shops, learn cases, etc., which have more or less increased my hands-on ability, improved my understanding of various problems in online marketing, found solutions to difficult problems, and enhanced my understanding of online marketing.
3. Ability to participate in communication:
Usually in the company, I discuss work or other problems with other employees or bosses, and sometimes I put forward my own opinions, listen to others' opinions and integrate into the big family of the company. In addition, forums and blogs also provide many opportunities to communicate with people, and my communication skills are gradually improved.
4, the ability to use resources:
I use my spare time to watch the case of online marketing and take pictures of the company's products online for my own use, which shows that I have improved my ability to make full use of resources.
5. Ability to think and summarize:
You can't rely on others to help you with everything at work. We must rely on the guidance of others, then think independently, sum up the methods that suit us and are more acceptable to us, and prove them through practice. When I first entered the company, I really didn't know much, but relying on my own practice, I found problems, thought and summarized, and exercised my thinking and summarizing ability over time.
6. Learning ability and patience:
The e-commerce industry is developing rapidly and may change every day, so I must always keep a learning attitude; For patience, for example, once, when I was communicating with a customer and introducing a product, the customer had many special problems, some of which were very difficult. They may be people from the same industry, but I thought to myself, we must introduce them patiently, and we should not patiently help customers solve problems because of this. As an online salesperson, we must overcome the shortcomings of impatience and be patient, even if every punctuation is carefully proofread.
7, practical and firm ability:
It is difficult and long for me to grow up in my work and experience. Only down-to-earth, strong and unyielding, can we move towards a successful day.
When we really step into the society, we must adapt to the social environment with a brand-new mentality and the fastest speed. We should actively devote ourselves to our work and concentrate on it, but we should also relax and exercise ourselves at the right time. After all, health is our capital. In any enterprise, we should handle interpersonal relationships well, highlight our own advantages, learn from others' advantages, supplement our own shortcomings, and constantly motivate ourselves and be confident. Nothing is impossible as long as you are willing to study. Know yourself and challenge yourself.
In fact, it was difficult and hard at first, which is inevitable. As long as you study hard and apply the experience and knowledge you have learned to your future life, it will be easier in the future and will be of great help to your career in the future. In the next and future work, I will continue to work hard to overcome my own shortcomings and strive for a better direction. The information age changes with each passing day. I will persist in studying and apply it to practice to better meet the needs of social development. I must also watch, listen, learn and practice, and constantly improve my overall quality. In fact, society is a good university!
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The Heart Feather Tea Competition was locked in the toilet, which was the 44th episode. The play is from the TV series "Bright Tomorrow