Emergency safety emergency plan.

First, the emergency team:

In case of emergency, the chief attendant should be responsible for handling it before the members of the handling team arrive.

Team leader: general manager

Deputy leader: deputy general manager, safety captain.

Members: Housekeeping Manager, Office Manager, Finance Manager and Engineering Manager.

Second, the emergency measures to deal with all kinds of emergencies:

1, emergency measures for robbery cases:

(1) When a hotel robbery happens, if the robber is armed, the on-site staff should avoid confrontation with the robber, keep calm, and observe the gangster's face, body shape, clothes, hairstyle, accent and other characteristics. If the robbers are unarmed and have enough manpower to subdue the robbers, they must wait for an appropriate opportunity to catch the robbers and hand them over to the police, but don't act rashly to avoid unnecessary casualties. If the staff of the monitoring center finds a hotel robbery, they should immediately notify the department manager or foreman and report to 1 10 as instructed.

(2) If the robbers fled the scene by car, they should write down their license plate number, color, model or brand, and record the number of people. At the same time, you can follow it by taxi or other tools, and report the position and orientation to 1 10 with communication tools, so that the police can organize forces to set up checkpoints to intercept it. Pay attention to concealment during tracking to ensure your own safety.

(3) Protect the site. Don't touch the murder weapon and tools left by the robbers. Draw a warning zone and don't let irrelevant personnel enter the scene.

(4) If it is impossible to leave the evidence left by the robbers in crowded places such as traffic arteries and public places, it should be packed in plastic bags and handed over to the police.

(5) Interview witnesses, collect information about robbery and provide it to the authorities. At the same time, the relevant personnel shall not leave before the public security personnel inspect the site or complete the treatment.

(6) The personnel present shall not disclose any information to the media or irrelevant personnel, and shall not take photos.

(7) If there are any injured persons, they should be sent to the hospital for treatment immediately and report to the public security organ.

2. Emergency measures for hostage-taking cases:

(1) When a hostage kidnapping case occurs in a hotel room, the floor service personnel should immediately report to the department manager, the foreman and the security department.

(2) After receiving the report, the emergency team can set up a headquarters on the incident floor and call the police at the first time.

(3) Before the police arrive, the news should be blocked, and it is strictly forbidden to disclose the scene situation to irrelevant personnel, so as not to cause panic among guests and onlookers, which will lead to robbers taking risks and endangering the safety of hostages.

(4) Try to meet some reasonable requirements of robbers, such as sending water and vegetables to stabilize the robbers' mood.

(5) Security guards and engineers are on standby nearby to coordinate with the actions of public security personnel and draw a warning range. At the same time, evacuate the guests in the room where the robbers are located to prevent the robbers from carrying explosive dangerous goods.

(6) Collect and sort out information such as room occupancy, surveillance video and engineering drawings in time and provide them to the police.

3. Emergency measures in case of combat:

(1) When there is a quarrel in the hotel, you should immediately stop dissuasion and disperse the onlookers.

(2) If both parties don't listen to stop, and the situation continues to develop and the scene is difficult to control, they should report to the public security organ in time and notify the relevant personnel of the hotel. Security personnel should arrive at the scene quickly to prevent items from being damaged.

(3) If the hotel articles are damaged, the hitter should be stopped and demanded compensation. If there are injured people, the traffic police will give first aid and then deal with them. The scene must be kept intact for the police to investigate and help the police identify the troublemaker.

(4) If the fighter escapes by car, he should write down the characteristics such as license plate number, color, vehicle type and number of people.

(5) Assist the police to investigate the scene of the fight and collect all kinds of fighting tools.

4, food poisoning emergency measures:

(1) If anyone is found to be poisoned in the hotel, the following measures should be taken in addition to calling the police immediately, whether by mistake or on purpose:

A call the emergency center "120" for help. If the medical staff can't arrive in time, the poisoned person will be in danger. The poisoned person should be sent to a nearby hospital for emergency treatment, and the unit or relatives and friends of the poisoned person should be informed.

B, protect the scene of the poisoned person, don't let anyone contact with toxic or suspected toxic items (such as drugs, containers, drinks and food, vomit, etc.). ).

C. arrange parking spaces for police cars and ambulances when they arrive and leave.

D. Register the personal belongings of the poisoned person and give them to the police.

E, prevent others from watching.

F relevant information (including arrival and departure times of police cars and ambulances, names of police officers and other information) shall be registered and put on record.

J, found poisoners or suspicious personnel, immediately stranded, pay the traffic police.

5. Emergency measures in case of explosives (threatening telephone calls):

(1) Handling measures when receiving a bomb threat call:

A. Anyone who receives a bomb threat call should listen to every word, noise and background sound of the caller to guess the caller's position.

B. Pretend that you can't hear the phone clearly and delay the busy time of the caller in order to get as much information as possible and make detailed records.

C, if the caller agrees, you can transfer the call to the switchboard or switchboard. At the same time, inform the security guard to take prompt action.

D. If you hang up after the call, please inform the chief attendant or relevant personnel immediately so as to take further actions and countermeasures. If you have recording equipment, you should record the call in time.

(2) Handling measures after receiving the call:

A, absolutely correct the telephone content, and immediately notify the general manager and the chief attendant.

B, the general manager and foreman should call the police in time and call the emergency team for negotiation.

C the emergency team should evaluate the incident and decide whether it is necessary to organize personnel to search for bombs.

D. Inform the police that in order to avoid crowd gathering and prevent the perpetrators from spreading dissatisfaction and creating panic in public places, plainclothes security guards should be dispatched to public places to be on alert quickly, and uniformed security guards should be dispatched for peripheral alert.

E. When the police arrive at the scene and conduct a search, the security department shall notify the managers of relevant departments to cooperate with the police. (3) the method of searching for bombs:

In principle, employees are not allowed to participate in bomb search, but if employees voluntarily determine the risk factor, they can use relevant tools to search according to relevant procedures.

A, emergency team or safety manager is responsible for guiding the appropriate search action.

B. Without confirmation, the search personnel shall not touch or interfere with any package, box or other object that may contain explosive devices.

C, if found, should promptly report to the emergency team or security department. After receiving the report, the security manager must notify the police and send security personnel to isolate the area where the bomb or suspicious items are located.

D. When the police arrive at the scene to detect and dismantle suspicious items, they should evacuate irrelevant personnel nearby, and notify the managers of relevant departments to cooperate with the police to ensure the safety of people's lives and property.

(4) Cooperate with relevant departments for incident handling.

First, the emergency team should pay close attention to the development of the situation and seriously answer the questions of the guests.

B properly handle the panic of the guests about the bomb threat.

C cooperate with relevant investigations and keep close contact with relevant personnel.

D. If the guest requests to speak to an authority, the operator can transfer the call to members of the emergency response team.

E. In case of any change, the operator shall immediately notify the department manager of the instructions of the emergency team.

F, the security department is responsible for sending people to the entrance near the danger zone, and irrelevant personnel are strictly forbidden to enter.

D, prevent the perpetrators from spreading discontent in public places and creating panic.

J. If the police arrive, the alert personnel should guide them to the scene from the rear. Security personnel must remain vigilant until the emergency is over.

H, in the event of accidents and personal injuries, responsible for organizing personnel rescue and evacuation. I. If the scene of the incident involves electrical appliances and mechanical equipment, the Engineering Department should cooperate with the police.