Politeness refers to the quality and behavior of respect and friendship that people show in their daily communication. Politeness embodies the fashion and moral norms of the times, and embodies people's cultural level and civilized accomplishment. Politeness is always reflected in the process of treating people through appearance, appearance, manners and manners. Politeness is the basic requirement of civilized behavior and the objective condition of maintaining the normal order of social life.
Etiquette is the usual rules and forms for people to express greetings, greetings and wishes to each other in communication. Etiquette is an external code of conduct to show respect and friendliness to others, and it is a concrete manifestation of politeness in language, behavior and manners. Compared with politeness, etiquette is superficial, and it always shows certain actions and behaviors. However, this does not mean that etiquette is only a superficial form, but that respect for the inner qualities of others can always be expressed in a certain form.
Therefore, etiquette is not just a superficial action, but an externalization of one's respect for the inner qualities of others. Etiquette, politeness and etiquette are both related and different.
If politeness focuses on personal moral quality, then etiquette emphasizes the external performance of this quality. It's easy to be rude if you are polite but don't know manners. Although you have the intention of respecting others and being friendly to others, you don't know how to express it, so you will often be embarrassed, nervous and at a loss when dealing with people. If you don't understand etiquette, you will inevitably learn some superficial etiquette forms, and you will inevitably imitate mechanically and pose, which makes people feel insincere.
Therefore, being polite and understanding etiquette should be the unity of internal quality and external form. Etiquette has a deep cultural connotation, focusing on the code of conduct that people should follow in social communication, such as politeness norms and etiquette order, and is mostly used in large or grand occasions. Politeness refers to the individual behavior in the process of communication, and etiquette refers to the complete behavior expressed in certain procedures and ways from beginning to end in social activities.
Generally speaking, etiquette precedes etiquette. The initial social activities were small in scale and simple in manners. With the expansion and modernization of social communication, communication activities are becoming more frequent and deeper, and etiquette is becoming more and more complicated, so some established etiquette procedures are gradually formed, and etiquette is naturally drifting away from etiquette. Therefore, etiquette is the basis of etiquette, and etiquette is a stylized etiquette.
The extended information "Courtesy and Etiquette" includes: introduction, appearance, manners, service courtesy terms, etiquette of three major religions in the world, courtesy and etiquette of major tourist countries in China, courtesy and etiquette of major hotel departments, social etiquette and major international protocol ceremonies.
This book is one of the series of teaching materials for vocational and technical education in secondary tourism. It is suitable for the teaching of "Hotel Service and Management" and "Tour Guide" majors in secondary tourism schools, and can also be used by corresponding majors in other schools. It can also be used as a book for on-the-job training and self-study of secretarial staff in tourism professionals, enterprises and institutions.
References:
Baidu Encyclopedia "Li"