Overview of enterprise training (1) The competition among modern enterprises is not only the competition of products, but also the competition of corporate culture. The managers of enterprises are more and more deeply aware of how important excellent corporate culture is to the management of enterprises.
Then, what standards must corporate culture meet to make it serve the operation and development of enterprises?
Excellent corporate culture must meet four standards: based on personality, based on strategy, based on the most fundamental business principles, based on human nature.
First of all, excellent corporate culture must be based on personality. The first is the spiritual personality of entrepreneurs, that is, the pursuit, thoughts and ideas of business leaders. When corporate culture fully embodies the spiritual personality of leaders, corporate leaders can do their best and spare no effort to preach. Second, the organizational personality of the enterprise, that is, the unique business philosophy, system and behavior. The organizational personality of an enterprise embodies some successful spiritual characteristics and practices in the process of enterprise management, which is of great value to the future success of the enterprise.
Secondly, excellent corporate culture must be based on corporate strategy, that is, excellent corporate culture must fully reflect the comprehensive supporting function of corporate strategy. Corporate culture must ensure the promotion function of corporate performance, make corporate culture fully reflect corporate values and serve the economic benefits of enterprises. This requires us to find the connection point between corporate culture and corporate strategy, so that corporate culture can fully reflect the comprehensive supporting function of corporate strategy.
Third, an excellent corporate culture must be based on commercial principles. The basic principles of business refer to the basic rules of the game of enterprises in the market, such as honesty, fair competition, win-win or multi-win, professionalism and so on. Once an enterprise violates these rules of the game, it will be abandoned by the market. A dishonest enterprise, an enterprise without professionalism, how to gain the loyalty of customers, the trust of investors and suppliers, and how to get public recognition? How can such enterprises succeed and continue to develop? Only by observing commercial standards can we adapt to the changes in the market.
Fourth, excellent corporate culture must be based on human nature. In other words, an excellent corporate culture must respect human nature. Only when an enterprise's culture is based on human nature can it be infinitely inclusive, gain final recognition and respect, and have the function of rallying people's hearts. If the culture of any enterprise deviates from human nature, then this culture is an inclusive culture and a distorted culture. We can find this in the cultures of companies such as Hewlett-Packard, IBM and Motorola. The achievements and status of these companies today are inseparable from their people-oriented (respect for human nature) corporate culture. Respect for human nature is the core and foundation of all excellent corporate cultures.
The above four * * * characteristics are not independent of each other, but a progressive relationship. In the process of enterprise culture construction, we should first find out the entrepreneur's spiritual personality and the enterprise organization's personality, then connect with the enterprise strategy, and finally improve and upgrade it from the perspective of business standards and humanity, so as to comprehensively enhance the competitive advantage of enterprises. Through the implementation, the weak culture will become strong and the excellent culture will become more excellent.
Enterprise Training Summary (II) In order to further strengthen the service skills and service quality of the customer service staff of the property management company and make the customer service staff better master the business knowledge, the company's administrative personnel department specially organized and designed a two-day service awareness and skills training on 20xx1October 27th, 165438. The training activities were held in the meeting room and sales hall of xx New Town Sales Center, and four customer service bar members participated in the training. The course lecturers are all lectured by Dazu Hotel Management Elite. The course content includes conference service process, reception and service in lobby bar, service awareness, gfd and etiquette introduction. The conference service flow, reception and service in lobby bar are given by xxx, director of catering department of xxx Plaza Hotel, and the service awareness and introduction of gfd and etiquette are given by xxx, training director and assistant manager of xxx Plaza Hotel. This training was carried out with the great attention and strong support of the group's human resources department and company leaders. Through the efforts of the trainer of xxx Plaza Hotel and the cooperation of various departments of the property management company, the design intention and expected effect have basically been achieved. The training situation is summarized as follows:
First, the core embodiment of this training:
1, customer service personnel should fully control the service details, master the correct use of various appliances, be familiar with the preparation, addition and replacement time of various drinks, and ensure the effective play of professional service quality.
2. The focus of customer service personnel's inspection in the reception hall and the standard arrangement of materials and appliances should always ensure the cleanliness and environment of the work scope and create a comfortable environment.
3, familiar with the meeting process and classification, corresponding to the requirements of various meetings, material preparation and collection before and after the meeting, service requirements during the meeting, and can practice and learn on the spot.
4. The embodiment and cognition of service consciousness, how to achieve active service and passive service, the training method and importance of smiling service.
5, master the physical requirements of the workplace, standing, standing, walking, waiting, handling special circumstances.
6, master the standard requirements of work dress and the timing of finishing personal gfd, how to find a reasonable place to finish.
Second, the training performed well:
1. All departments can unite and divide their work in preparation before training, and equipment debugging, material preparation and seat placement can be put in place in time. This training shows the power of teamwork. When it's the lecturer's turn to give a lecture, he will follow the arrangement and come to the meeting in advance without any absence, lateness and early departure.
2. The teaching methods of training lecturers are flexible and diverse. In the training process, lecturers are trained through case teaching, interactive communication and image expression, and the training content and practical application are systematically explained, so that the course is no longer boring, blunt and easy to understand, and the purpose of mobilizing everyone's enthusiasm is also achieved. Let everyone speak enthusiastically on the training ground, ask questions and solve problems, and let the training be carried out in an active atmosphere, which will make everyone relax and gain something.
3. Organizational discipline. During the training period, new employees can observe the classroom order, do not be late, do not leave early, and do not walk around at will, so that the training can be carried out in an orderly manner. It shows that the quality of employees in the property company is good, which has created a good corporate image for the property company.
4. After just two days of training, * * * has trained four courses, all of which are representative, and the course arrangement is flexible and reasonable, giving everyone enough time to rest, adjust their state and take notes in high spirits.
Three. Problems in this training:
1. Matching degree of training courses. The matching degree between the content of training courseware and the actual operation process of sales stores is not enough. Due to the rush of time, only a part of the courseware was adjusted, and the training instructor had to temporarily change the training content and teaching methods, which made the students temporarily uncomfortable.
2. The course is too tight. For the two-day training course, * * * arranged four courses, and the two-day course schedule was full. Although the rest time has been adjusted many times, due to the arrangement of time and vehicles by the property management company, the students are basically in a state of fatigue and unable to concentrate. There are too many contents introduced in the course, which will make students unable to absorb them effectively. There will still be many objections to the specific operation, which can only be understood slowly in the future work.
Summary: This training was a complete success. With the help and support of group leaders and brother companies, and through the mutual cooperation and efforts of colleagues in various departments, we did not encounter too many problems in the training process, which left a good impression on everyone. Training like this, the property also has a precedent, which reflects the group company's emphasis on the service quality and business requirements of the property company and the careful training of every employee.
Summary of enterprise training (III) Since I joined the company in April, I have always carried out the spirit of "building a learning company, training learning cadres and training learning employees", firmly established the concept that "training is the long-term investment of the company, the greatest stamina for development and the greatest welfare of employees", and made great efforts to grasp connotation management, improve people's quality, and enhance the overall quality of department employees in a subtle way.
First, it's done satisfactorily.
Focusing on the principle of "paying close attention to connotation management and cultivating people's quality", the company led 20 training projects (see xx annual training statistics for details), with 40 class hours, and trained 574 employees/time. In view of personal needs or someone's shortcomings in enterprise development, a total of 19 people were sent abroad for training from March to July, and the training fee was 15 1.52 yuan, of which 5,980 yuan was in cash and the rest were vip cards (see statistics of foreign training for details). The tracking management of the effect of out-going training has been strengthened, and relevant personnel have filled in the improvement report and conducted internalized training, but the effect is not good and has not really been transformed into the productivity of enterprises. Send inspiration ppt 13. 27 pieces of management information were sent, benefiting 270 people/time.
Second, it is not done well enough.
It is wrong to choose Wednesday night from March to July as the time for training and study. Under the condition that employees' understanding of training has not changed, it is unacceptable for employees to occupy training time for more than 6 days and 8 hours. In addition, vehicles and meals have not been arranged twice, which has a great impact on training. Now the training time has been changed, which is helpful to promote the training work.
People don't pay enough attention to internal training and learning, which is easily diluted by daily work. When there are contradictions between work, meetings and family chores and study, it is often the study that gives in, which makes it difficult to persevere in study and can't see the ideal effect. The main problem is that the topic of ideas and attitudes has not been done.
Third, the understanding of voyage training.
Under the situation of rapid development of the company, the training must recognize the survival crisis of nickel alloy price reduction faced by the company, and the topics should be guided from the aspects of concept, team building and cooperation, cost control and production site management. Improve the quality of employees in an all-round way to adapt to the essence of processing trade industry. We must improve the technological process, rely on new processes and technologies, and focus on solving quality problems.
In the century of speed, the "preservation period" of knowledge is shortened day by day, the "depreciation rate" is accelerated day by day, and the "aging rate" is increasing day by day. If people who were knowledgeable yesterday were not diligent today, they would fall behind. It is bound to cultivate the value-added concept of "the next moment is more valuable than the last moment" and build a learning company. Employees at all levels are required to truly regard learning as a living habit, a survival need, a career foundation, a corporate responsibility, a spiritual pursuit and an ideological realm, so as to realize institutionalization, standardization, self-awareness and long-term learning.
The training of all departments, only the safety production team started, and other departments did not take action. This is the hidden danger of the company's future development.
In view of the above, the company should start the "education project" with the concept of "elimination is not the goal, improvement is the original intention, and no employee is left behind". In terms of personnel training methods, we should adhere to the principle of "from grass-roots to grass-roots", emphasize the application of what we have learned, focus on top management and production site, persist in grasping the "backbone" with "generals", pay attention to "step by step" training, give a "green light" for grass-roots employees to further their studies, and solve the problem that the procurement, administration and financial personnel allocation of enterprises are not connected. On-site teaching for emergency production topics.
Through the observation of these four months, we can gain insight into what kind of training enterprises need, do a good job in training topics and pursue results. In order to better carry out the training work, we will decode the wishes of the senior management into the training content, hoping to see the minutes of the company's meetings or directly participate in the company's non-confidential meetings.
Fourth, cultivate the direction of efforts.
1, implement training system, set up training team and establish training system.
2. In the process of training, it is necessary to achieve the "five haves" of theoretical training, that is, there are training plans, training materials, training teachers, training classrooms and training attendance.
3, the actual operation training should be "four haves", that is, there are training plans, operating items, training records and assessments.
4, the daily training should be "three outstanding", that is, highlight the key post training, highlight the standardized operation training, highlight the new process, new technology training.
5, to ensure the "two improvements", improve the technical and professional quality of employees and middle and senior management level.
6. Implement "one class" and one class per week.
7. Further improve and strengthen the working methods and methods of employee training, and improve the pertinence and effectiveness of training.
8. Implement the appointment system of part-time teachers for staff training, establish and improve the assessment mechanism integrating responsibility, right and benefit, and strive to cultivate and bring up a relatively stable team of part-time teachers (coaches).
9, strengthen the induction training and continuing education and training, so that managers and professional and technical personnel can better adapt to the actual needs of this position.
10. Strictly implement the "three noes" principle, that is, new employees who have not been trained, workers who have not been trained and qualified, and workers in key positions who have not obtained training qualifications cannot be employed.
1 1. Take the way of combining centralized teaching with self-study, combining classroom teaching with practical operation, implement skill training at different levels, levels and posts, and strive to cultivate and bring up compound post talents who can be employed after changing jobs, who are skilled in one post, skilled in two posts and skilled in three posts.
12. It is suggested to carry out the activity of "building famous teachers and leading talents", implement two-way assessment, and grasp the middle between the two ends to further improve the overall quality of staff. In order to arouse the enthusiasm of employees to learn technology, management and practical skills, we should carefully organize and do a good job in the selection of famous teachers and talents.
13. Strengthen the skill appraisal training for post operators and the "three on-the-job" training for front-line workers, that is, the training content is implemented in the post, the basic training skills are implemented in the post, and the training effect is reflected in the post, so that the training coverage rate can reach 100%.
14. By adopting various flexible ways, such as combining on-the-job training with on-site operation, combining centralized learning with decentralized learning, and combining teachers' teaching with employees' self-study, the training tasks such as on-the-job training, operation skill training, skill appraisal, continuing education and academic education have been successfully completed, and the implementation rate of the training plan is set at 100%.
15, do a good job in employee education and training management, strictly implement training management measures, develop human resources first, further change ideas, and stimulate employees' enthusiasm for learning knowledge and technology.
16. Establish and improve employee training files, and take employee training tracking assessment files as one of the important basis for year-end performance assessment and promotion assessment.
I recommend it carefully.