Samsung TV sets have 24-hour manual customer service after sales nationwide, and there are professional national outlets and after-sales service teams in various regions and other exclusive services. The whole repair process is standardized and orderly, and the later synchronous tracking query is open and transparent.

All after-sales teams are professionally trained and certified, and the products and accessories used are directly supplied by the original factory. When the Samsung TV set is repaired within the validity period of the three guarantees, the manufacturer provides completely free maintenance service.

Samsung TV after-sales service commitment

1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.

2. Set up a service consultation and complaint hotline (working hours: 8: 30- 17: 30 from Monday to Friday).

3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment).