China is an ancient civilization with a long history, and also has the reputation of "the country of etiquette". Talking about "ceremony" is an excellent tradition handed down from generation to generation by the Chinese nation, and the long-standing etiquette culture is a rich legacy left by our ancestors. Today, when China is more open, etiquette not only embodies rich and excellent historical traditions, but also has distinct connotation of the times. With the increasingly frequent communication between people and countries, it is particularly important to pay attention to etiquette and reciprocity and build a harmonious interpersonal relationship.
With the deepening of the "civilized etiquette" publicity activities, people have more and more etiquette knowledge, and the demand for occupations is becoming stronger and stronger. And the demand for important business etiquette in professional etiquette has reached an unprecedented height.
Business etiquette is the art of people in business communication, such as asking for business cards: one is to get them, and the other is to leave a good impression on each other. Business etiquette not only reflects the personal quality, but also reflects the corporate culture level and management realm of the enterprise. In business occasions, etiquette and politeness are the "lubricants" of interpersonal relationships, which can effectively reduce the friction between people, avoid interpersonal conflicts to the greatest extent, and make interpersonal communication in business occasions a very pleasant thing. While meeting people's social needs, it also meets people's needs to be respected. Good business etiquette can create a good business communication atmosphere and lay a good foundation for the cooperation of enterprises. On the contrary, it may have a bad influence on the enterprise and bring huge losses.
After learning business etiquette, I suddenly realized that there are many places we can't do in our daily work and life. From a small bow and scrape to civilized language, it seems that we have neglected too much, such as irregular bow and scrape in daily life, humble and expressionless civilized language and other common problems that we don't seem to pay much attention to.
This business etiquette training has benefited me a lot. From a personal point of view, first, it helps to improve one's self-cultivation; The second is to help people beautify themselves and their lives; Third, it helps people's social interaction and improves people's interpersonal relationship; From the enterprise's point of view, it can beautify the enterprise image, improve customer satisfaction and reputation, and finally achieve the purpose of improving the economic and social benefits of enterprises. I used to think that my service attitude was very good and my quality was not worse than that of ordinary people, but after listening to this training, I found that there was still a big gap. In the future, I will study hard and apply what I have learned, which will help me to further improve my future career.
20 17 business etiquette training report model essay 2 etiquette is very important. China has attached great importance to etiquette since ancient times, and Shandong is regarded as a model province of etiquette. Etiquette exists in all aspects of life, but due to geographical and historical reasons, etiquette varies from place to place. Business etiquette, because of the process of globalization, has formed a set of complete and detailed procedures. It can be said that business etiquette is universally applicable. It can also be said that observing business etiquette will add important weight to your own success and the development of the company.
Teacher Jin said that being polite means being polite, and being polite means being educated. Now share the "rules" taught by Professor Jin with colleagues:
One,
Professor Jin listed three laws. If you do two of them, you will be considered a strongman in etiquette. If all three can be done, it is a god in etiquette. If you can't reach any of them, you should study hard.
Rule number one: small wins and skills. Skill is understood as skill, that is, the "instrument" in etiquette. For example, if you want someone else's business card, you have to give it to others first. "If you take it in advance, you have to give it first." "If you come, you will be indecent." People are embarrassed not to give it. If people take the initiative to hand in their business cards first, but they don't have them, don't sweep the gender, politely say it's used up, and don't say sorry, I didn't ...; Girls should follow the principle of homogeneity and color when wearing jewelry; When praising others, don't say that you are really beautiful. ...
Rule 2: A great victory is wise. Wisdom is understood as wisdom. The essence of wisdom is empathy. Wisdom requires taking the other person as the center in communication and taking care of other people's feelings and special interpersonal relationships. Professor Jin said that the more iron a buddy is, the more he should be concerned about, and the problem should be dealt with in a "step-by-step" way instead of getting worse. For example, if you eat, invite others to eat this time, which is a little higher than last time, because everyone has the nature of pushing his luck; When sending a text message, be sure to sign the other person's name to show respect. ...
Article 3: Win by virtue. The realm of virtue is "going to the valley of virtue" Professor Jin said that tolerance determines height, but a gentleman is still wide. Our own enemies are all created by ourselves. If you are pregnant with virtue, you will not be happy with things, sad for yourself, resentful for others, and angry with things. What is the realm of virtue? Professor Jin quoted a sentence that Emperor Qianlong said in Jining during his southern tour: "You are not deaf or blind, and you are not the master."
Second,
Etiquette standard operation:
(1) Dress: It is the expression of your education, self-cultivation and the importance you attach to your contacts.
What is formal dress? The feature of formal dress is that the coat has sleeves to prevent exposure and armpit hair; The bottoms are not just legs. Men wear pants and women wear socks. Professor Jin reminded that it is impolite for a lady not to wear clothes with sleeves; The more formal the place, the less you can wear sandals, slippers, etc.
2. Six prohibitions in the workplace (going to work):
(1). Too bright: follow the three-color principle, and do not wear more than three colors; The choice of tie should be consistent with the color of shirt or suit; Don't wear a tie for a short-sleeved shirt unless it's a uniform.
(2) It's too messy.
Matters needing attention when wearing a suit (taboo): A. Use tie clips (usually patents and uniforms of national leaders). Button up and unbutton. C don't wear a sweater in a suit, you can wear a sweater outside your shirt.
(3) overexposure. Do not expose the chest, shoulders, abdomen, waist, toes, heels, etc.
(4) Excessive viewing angle. (5) Too short, don't wear half sleeves, short skirts or short sleeves on formal occasions. It's too tight.
3. Dress according to the occasion: change clothes according to different occasions. Wear solemn, elegant and conservative sleeveless clothes on formal (work) occasions. Professor Jin believes that a company is not formal, just look at work clothes. In social occasions (inviting guests to dinner, sightseeing, group worship, etc.). ), wear clothes that can make people remember, such as fashion, dress and nationality. Leisure occasions require comfort, informality and naturalness.
(2) Decoration business personnel:
1. Basic principle: (1). Decoration avoids people. (2) Compliance: Female employees are not allowed to wear brooches, brooches, earrings and anklets. At work.
2. Make-up: Make-up is needed on important occasions, and the principle of make-up should be natural.
3. Jewelry requirements should be: the less the better, the less the better. Generally speaking, don't wear more than two kinds, and don't wear two kinds of the same.
4. When you go to work, your hair can't be zero, you don't dye your hair or perm it, and men don't grow beards in public.
Teacher Jin emphasized that the personal image of employees represents the corporate image and the image of products and services.
(3). Business dialogue:
Basic question: (1). Say what? What is the most important business introduction? Professor Jin believes that excellent people are different.
(2) No.6 in business conversation: Professor Jin believes that people should not be too curious, because pain comes from comparison.
A can't criticize the party and the government for not involving state secrets and trade secrets.
C, don't deny others in public d, don't talk about leaders and colleagues behind their backs.
E. Don't talk about people with low status F. Don't talk about personal privacy.
(3) Don't ask about business communication: Don't ask about income, age, marriage and family, health problems, professional experience, etc.
(4) There must be no five mistakes in the form of conversation: denying others (gentlemen don't talk nonsense about others) and educated people don't deny others; It's not a bad joke, only the superiors can joke about the subordinates, and the elders can joke about the younger generation; Don't interrupt others; Do not supplement others; Do not doubt others.
(4). Business entertainment:
introduce
(1). Five elements of self-introduction
Who introduces first: the junior, the male, the junior and the master introduce themselves first;
Pass the business card first and then introduce it; Time should be short, generally speaking, half a minute;
The content is comprehensive, involving units, departments, positions and names;
The full name should be used when introducing the company name for the first time, and the abbreviation can be used after the introduction.
(2) Introduce others: For example, when you meet a guest at the airport, you should first introduce the host (the guest has the priority to know. )
Who is the introducer: general communication is professional understanding (secretary, front desk, public relations, etc. )
When visiting a VIP (the person with the highest position in the unit)
When a guest comes home (the hostess is the introducer)
(3) Exchange business cards: A The best way to ask for a business card is to submit your own business card first;
B When you accept a business card, you must read it carefully for more than a minute, and you'd better say it silently.
(4). Shake hands: A. High status, women and elders reach out first;
When a guest comes home, the host extends his hand to welcome him. When the guest leaves, the guest extends his hand to thank him.
B. five taboos of shaking hands: shaking hands without force or shaking. Professor Jin suggested looking into each other's eyes and using 2 kilograms of strength;
Shake hands without looking at other people's glasses;
Never wear sunglasses when shaking hands;
Shake hands generally without the left hand;
Don't cross your hands when there are many people.
(5). Rank arrangement in business communication:
1. Overall requirements: internal and external differences; There are differences between China and foreign countries; There is a difference between external and external; Courtesy is out of vulgarity. Professor Jin has repeatedly stressed that there are
There is diversity!
For example, in the elevator, the escort should go in first and then come out.
Professor Jin believes that a good employee should abide by the rules and be loyal to his duties.
2. hospitality: sit side by side and treat each other as equals, which is the most basic rule. The government emphasizes the left and the right.
3. Banquet: Face to face, with the right as the guest, arranged side by side. Professor Jin believes that there is no need to be a vice-guest.
And sitting can deepen the impression.
4. The order of pouring wine: China: first guest, then master, first woman, then man;
Banquet for foreign guests: The order is host-hostess-male guest-female guest.
(6) business gifts: (It is the lubricant of interpersonal communication)
Selection basis: memorial, uniqueness, objectivity and portability. Important guests should not send mainland goods.