2. Greet with standard service terms.

3. Ask the customer questions kindly.

General questions are answered at that time.

5, can't answer questions recorded, agreed to reply time.

6. Don't talk back to customers, make promises at will, make unreasonable excuses, slam the phone or be rude in this process.

7. The voice is mellow and pleasant, and it sounds angry. The voice is kind and soft, giving customers a sense of security and trust.

8. The speech speed is moderate, matching the customer's speech speed. Don't speak too fast or too slow, and keep a steady speed.

9. Clear articulation, accurate articulation and standard Mandarin.

Extended data

Call center agents realize related control functions through agent software and hardware equipment, and achieve the purpose of serving customers, which belongs to the category of customer service. If the agent can't answer the question, he can transfer the call to another agent. According to different roles, different levels are set, such as squad leader and general chair, and their corresponding operation rights will be different.

Call center seating is not only to provide convenience for customers, but also to build a bridge of trust between enterprises and customers. Call center seats are suitable for customer service centers, consultation hotlines, reservation centers, telemarketing centers, call centers built by enterprises, call centers of headquarters and branches, etc.

Baidu encyclopedia-call center seat