Emotional intelligence, the full name of which is "emotional intelligence" in English, is translated into EQ in Chinese. According to the current EQ theory, EQ can't be measured as detailed as IQ, but it also has different levels. If a person's EQ is high and stable, he has the ability to accept all kinds of emotions with an open mind, manage the emotions of himself and others, and promote individual thinking from multiple angles. In this way, his IQ and professional skills can be brought into full play, and he can be comfortable in his work. At present, EQ training can't enter the training system of enterprises as smoothly as IQ training. Although some enterprises have embarked on the road of emotional intelligence training intentionally or unintentionally, the pace is slow due to the lack of signposts for emotional intelligence training.

Psychological training: deductive psychotherapy

Tolstoy's famous saying that "every unhappy family has its own misfortune" also applies to companies. Just like at home, when communication in the company is not smooth or even interpersonal relationships are destroyed, business will encounter problems. Therefore, as a new generation of management consultants, psychological counselors or psychotherapists are entering the office field of the company. It is reported that psychological training has been accepted by more and more high-tech enterprises, and in Beijing, there are nearly 0 companies specializing in enterprise psychological training. So, what kind of training is this belief in "attacking the heart is the best"? Psychological training is a kind of training about adjusting mentality and improving psychological quality, aiming at developing human potential. I don't complain any more. neurolinguistics belongs to this category in seven habits, quality training and five disciplines of successful people. According to reports, psychological training is developed from MBA case teaching discussion. Simple lectures are rarely used, but students are allowed to go out of the office and participate in various games in a relatively concentrated period of time. For example, people line up in two rows, each with two index fingers, and slowly lift and put down a very light and thin wooden stick until they are in step ... This game aims to make everyone feel that "my position in the company is very important".

In psychological training, many experiential exercises have been added. For example, in a psychological training class called "Five-level Development", the trainer came up with a rather abstract point of view. Some people say it looks like a naive girl, while others say it looks like a weather-beaten old lady. But is it a girl or an old lady? In fact, they are all right, but the perspectives are different and the emphasis is different. This has led to a "blind spot" in people's observation and understanding. When you think you are 100% right, you may be wrong. The financial supervisor of Schindler Elevator, the 25-year-old man, was very touched after reading the "double-sided picture". In the past, when he showed financial reports to others, he always felt that it was just a formality: he was a professional, what could others see? Now, he has this real need to communicate with outsiders, because he knows that different angles will lead to different thinking.

Adversity IQ: It can be improved through training.

What is the biggest emotional problem facing the company? Kerry Sarkowitz, a psychologist and head of new york Consulting Group, pointed out that companies generally face two problems: one is unhealthy narcissism, which will happen when company leaders become self-centered and don't listen to other people's opinions; The other is authoritarian management. In today's harsh business environment, senior managers are also facing contradictions and challenges, which increases their pressure. With the continuous development of economy and the increasingly cruel competitive environment, "It's really tiring to be alive" is the most exciting sentence for bosses and workers in the workplace. Although they are worried about different things, the prevalence of psychological problems goes beyond the level of knowledge and ability. Due to setbacks, failures and dissatisfaction in work, study and life, the public's understanding of EQ is still at a low level. The incidence of various mental symptoms such as depression, mania and psychosis has increased, and a large number of people are in a sub-health state. It is nothing new for bosses and white-collar workers of many well-known enterprises to consult psychologists after work.

AQ (adversity quotient) adversity IQ measures a person's ability to cope with setbacks and adversity. People with low AQ tend to feel confused and stop. People with higher AQ have become or are becoming leaders in the crowd. Just like IQ, AQ can be not only measured, but also improved in various ways. AQ theory is considered as a "revolutionary theory". Hewlett-Packard, Boeing, FedEx and other "companies that people want to work for most" and "most respected companies" all use AQ theory for internal training and external recruitment. People with high AQ show more characteristics of climbers. In addition, people with high AQ are also better at turning adversity into opportunities.

Emotional Intelligence Training: It is urgent to enter the "fast lane"

Traditional professional skills training alone can't keep up with the management pace of the times. Under the modern management mode that emphasizes "people-oriented", ignoring individual emotional intelligence is a major mistake in enterprise decision-making. Because low emotional intelligence will hinder the exertion of personal ability and ultimately affect performance, even if personal ability is high, if depressed, it will lead to mediocrity. Through emotional intelligence training, people's sense of responsibility and emotional control can be enhanced. In addition, some managers can get rid of bad habits such as lip service and strong self-esteem, so as to be considerate of their subordinates and put themselves in others' shoes, and achieve good results in unity and progress in Qixinhe Company.

From the perspective of enterprise management, EQ is brought into the management and development of human resources, with the aim of cultivating employees' comprehensive management and coordination ability. People with high emotional intelligence have relative advantages in management and operation, which is worthy of recognition.

There are several reasons for the slow progress of EQ training: First, the definition of EQ training extension is not clear. Second, cultivating an individual's emotional intelligence is like stimulating his artistic potential in brain cells. It is a socialized process, and it is impossible to achieve it in one step. Third, the high cost of EQ training is also an important factor that discourages some enterprises. High cost means directly affecting the actual income of enterprises. In the eyes of many managers, small income and large investment are not cost-effective. Fourthly, there is a misconception that EQ training is not as effective as other training (such as IQ training). This also reflects a fatal weakness of many domestic enterprises: short-term behavior. If an enterprise wants to achieve long-term development, it must combine the enterprise development strategy with the cultivation of emotional intelligence, otherwise the production line of the enterprise will become passive water and the reserve army will be left behind.