Cashier's work summary 1
Unconsciously, I have been working in the company for almost a year, and it will be the end of the year in a blink of an eye. Maybe it's easy for everyone to be a cashier. The cashier is only responsible for collecting money, and other employees do their jobs. It won't be difficult. I used to think so, but now, when I become a cashier, I know things are not as simple as I thought. In fact, no matter what job you do, no job is easy to do. Only hard work can do it well! The work of this year is summarized as follows:
First, always observe the discipline of shopping malls.
As a cashier who deals directly with cash, he must abide by the operating discipline of the mall. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier when collecting money, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement.
Second, leave the post in an orderly manner and do things seriously.
When the cashier leaves his post temporarily, he should put the sign "Stop Receiving" on the cashier's desk. If other cashiers take over, count the extra change and give it to the cashier, and unlock the rest of the cash separately. When returning to work, check whether the cash received by the payee is consistent with the amount of the receipt.
Third, act according to the company's regulations.
In order to collect money in strict accordance with the company's collection procedures, it is necessary to check each sum on the receipt with a calculator before collecting money, and then enter it into the computer after the calculation is correct. The counter number and price entered on the computer should be consistent with the small ticket issued by the counter. In the process of collecting money, we must insist on singing, singing to pay, singing to find, so as not to cause unnecessary trouble. In the process of collecting money, don't miss it, overcharge and overcharge. After receiving the payment, check whether the counter where the receipt is printed and the amount are consistent with the receipt issued by the counter.
Fourth, courtesy, enthusiasm and patience.
Treat customers with polite language, speak with respect and kindness, and don't speak loudly to customers. As a member of the service industry, what we can do is to serve our customers and satisfy them. This requires us to have good personal qualities, receive every customer warmly and patiently, and don't bring our little emotions into work, which will cause you a lot of unnecessary troubles in your work. In order to prevent conflicts between yourself and your customers, you must keep your mind.
The above is my personal experience and summary in my work. I will keep this positive state and strive for 20__!
Cashier's work summary II
Every time I go to work, I pay great attention to my appearance and manners. Because being a cashier is also a window to show hotel management and image. I keep smiling, take it seriously, answer questions patiently and provide the most satisfactory service for the guests.
First of all, there is a problem. First, I don't study hard.
In daily life, we can't spend time to strengthen the study of cultural knowledge and enrich ourselves. The books we read are mostly entertainment magazines.
Second, work initiative and sense of unity and cooperation need to be strengthened.
At work, he can try his best to do things arranged by his superiors or within his own scope, but he is not active enough to help others complete their work and participate in some training of the unit.
Third, the next step is to strengthen learning and constantly improve their cultural literacy.
We should strengthen the study of cultural knowledge, especially the study of foreign languages. Try to read a good book every month, write a short article every week and read a newspaper every day.
Fourth, study hard on your own business and improve your work skills.
If you can't reach the current business level, you should learn from veteran comrades who are skilled in business, constantly improve the quality of service, improve work efficiency and achieve zero mistakes.
Five, practical efforts, continue to contribute to the development of unit construction.
The year of working in the company is a year for me to learn knowledge and improve my ability, and it is also a year for me to grow, progress and be happy. I will continue to maintain my advantages, overcome my shortcomings and contribute to the construction and development of the company.
The front desk is the window of hotel service. My post is cashier at the front desk, mainly responsible for the settlement of hotel rooms, restaurants and other accounts, which plays an important role in hotel operation. Here, I want to talk about my experience in cashier work in recent years.
First, greet customers with a smile.
When guests enter the hotel and see our warm smiling faces, they will feel very friendly and feel at home. Even if we encounter some unpleasant things in the checkout service, if we still greet with a smile, I believe that no matter how unreasonable the guests are, there is no reason to lose their temper. The so-called "meet and laugh"!
Second, "worry about the guests and think about what the guests think."
The front desk staff will come into contact with different types of guests every day. We should provide different services for different types of guests, and the service tenet is "treating guests as God". Service principle "The convenience of guests is the highest principle of service, and the demand of guests is the highest command of service. Never say' no'". We provide courteous and considerate service to our frequent guests. First of all, we must understand the habits of our guests. For example, when guests check out at ordinary times, we can sort out the accounts in advance and check out directly when the guests come. This can save time for guests and make them feel valued in our hotel. I believe that the next time guests come to Jinan, they will still choose us to be famous.
Third, don't make uncertain promises to the guests.
When the needs of the guests need the assistance of other departments or individuals, they should consult clearly before making a decision, because the guests want accurate answers. However, this doesn't mean that you don't have to do everything possible to solve the problem for the guests. The key is to let the guest know that his problem can't be solved immediately, and you are really trying your best to help him.
Many guests asked the front desk to issue more invoices, but we refused. It is suggested that guests can spend money in other business locations and include it in the room rate, which is beneficial to the hotel and can meet the needs of guests, but it will never violate the principle of accompanying guests.
Fourth, consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and make guests satisfied.
The cashier at the front desk is the last contact department before the guests leave the hotel, so they usually complain to us about the various services of the hotel when they check out, but these problems are not caused by the cashier. At this point, avoid shirking or blaming the departments or individuals that caused the difficulties. The most undesirable thing is "hanging high", because it can't make up for the mistake, but makes the guests doubt the management of the whole hotel, thus deepening the distrust. Therefore, the cashier should play an intermediary role calmly, explain the situation to other individuals or departments and ask for help. After the problem is solved, ask the guest's opinion. At this time, the guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between the guests and me.
Five, continuous learning, and constantly improve their moral cultivation, and constantly improve their service skills.
"Although the sword is beneficial, it cannot be honed constantly" and "diligent in learning and not satisfied". Only learning can sharpen one's character, improve one's moral cultivation and improve one's service skills. Let's move forward with vigorous steps, and let's run to a sky where we can fly high! Dear brothers and sisters, work hard for our tomorrow!
Summary of cashier's work 3
For _ _ years, under the accurate leadership of the section chief, with the active support and great help of my colleagues, I was able to be strict with myself, perform the duties of a foreman well, and successfully complete my work tasks, which won the praise of leaders and colleagues. To sum up, I have gained a lot.
1. Learn at work and constantly improve your professional level. As the head cashier, first of all, you are the cashier. Only when your professional level is high can you win the support of your colleagues and take good care of the staff below. Although I have been a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer control technology first, and always give guidance to my colleagues below.
Second, do a good job in the management and guidance of employees. Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I am always strict with them. No matter who violates discipline, I will not tolerate it. It is precisely because I can be strict with myself, be brave in management, and care for the employees below in my life.
Third, arrange the cashier's duty and shift change reasonably. The cashier's work is not tiring, but he must be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging several clerks, I always try to let the cashiers have a good rest and take care of their special circumstances without affecting their work.
Pay special attention to the first-level work and share the worries with the leaders. As a foreman, I will never bother the leader for the title problem that can be solved at the cashier level. I will never miss the opportunity to report to the leader for instructions on major events in the shopping mall.
Through the year-end summary, I have several feelings. The first is to develop team spirit. Since company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, we can get twice the result with half the effort. But this must be based on each member's high professionalism, sense of responsibility and excellent moral quality, otherwise team spirit will become nonsense. Then how to actively carry forward the team spirit, in detail to all parts, if you work hard, your performance will be recognized by the leaders, which will inevitably affect the nearby colleagues, and everyone will follow your example, and your progress will inevitably lead everyone to progress. On the contrary, the achievements of others will also become the driving force for your continuous progress, such as a chain reaction in a virtuous circle.
The second is to learn to communicate with leaders. The organizational distribution of a company is like a net, each part seems to be independent, but in fact there is a certain connection between them. Take the finance department as an example. Every part of the daily business needs to be handled. Keep in touch with some departments, listen to their opinions and suggestions, and correct problems in time when they are found. In this way, the monitoring function is effectively played, and secondly, the information can be fed back to the leaders in time, and the work is changed from passive to active. The third is to have an enterprising heart to climb the peak forever. This puts higher demands on our financial personnel, sailing against the current, or retreating if you don't advance. If you want to develop your career, you must arm your mind to adapt to the competitive market environment.
Life can be enriched several times. In the days to come, we should turn our thoughts into steps and draw a blueprint for the future with our diligence and cleverness.
Summary of cashier's work 4
I am _ _, and I have worked in the supermarket for three years. In these three years, I have been working hard and studying. It's really good to go into the supermarket and work with so many interesting friends. We faced great difficulties together this year, but we persisted, which proved our unity and determination. So this year, I think we have made great progress. I hope the leaders can also see the progress of our group and myself.
In cashier's work, the first thing we should keep is carefulness and prudence. This is a job dealing directly with money, and any loss is irresponsible for this job and betraying the trust given by the supermarket. So in any case, I always remind myself that there must be no such mistakes, which will cause losses to the supermarket and myself. This year, I always encourage myself, push myself, keep a clear head to work and handle everything well. With my continuous efforts, I also successfully completed what I hoped, and the good results of zero mistakes naturally made me proud.
Cashier is a very cautious job. I still remember that at the beginning of this year, there was almost a little problem. There were so many people at that time that I almost forgot to take off an anti-theft bolt when I checked out. Fortunately, it was found when the customer was leaving, so take it off quickly, otherwise it will be embarrassing and troublesome for yourself during the New Year. So be careful, especially for our front desk work, and keep it in good condition, otherwise it is easy to encounter some unnecessary troubles.
This year has really passed quickly. After some difficulties, the whole day has become fast. Before, I didn't control my time very well, but during this year, the speed and way of my work have improved, and all my customers have recognized my work. I still remember that I was accused by many customers and sometimes even complained because my hands and feet were too slow, but now I won't. I keep a very accurate speed in my work, which will neither make the customers waiting behind feel anxious, nor make my work careless. This is my personal growth during this period.
Although this year has come to an end, for the next year, I think I will definitely realize more value and show more energy, so that I can continue to harvest the light and hope belonging to this period. I will redouble my efforts and rush forward!
Summary of cashier's work 5
How time flies. Unconsciously worked in the hotel for nearly half a year. In the first half of the year, I met with setbacks, enjoyed happiness and got friendship at the same time, but in the end, I gained a lot from all this. Although the time is short, everything I experience every day is an exercise for me, and I have gained a lot of valuable wealth invisibly. Here, I would like to thank my leaders for their careful cultivation and guidance, and my colleagues for their warm help. Let me summarize my work in the first half of the year:
I. Work aspects
At the beginning of entering the hotel, I first understood the overall situation of the hotel, and knew the responsibilities and general situation of all departments of the hotel like the back of my hand, so as to coordinate with all departments in my work. My position in the hotel is the front desk foreman. As a foreman, I should set an example for my colleagues in work and thought. As I have just arrived in a new environment, all the work processes are unfamiliar, so I will first interact with my colleagues, establish a good relationship with them, help each other, learn business knowledge from my colleagues with an open mind, and be proficient in my own business, whether it is front desk reception or front desk cashier, so as to better assist everyone in their work and find problems in their work. During this period, I mainly came into contact with a large-scale conference "Fishing Mountain", which was very successful. I hope to receive more and bigger activities in the second half of the year, and I also hope to lead my colleagues to do better.
Second, the ideological aspect.
In the service industry, especially in our lobby, we have to face all kinds of guests every day, so we should have a high level of thinking and correctly treat the unreasonable demands and rude language of guests. We should learn to respect ourselves and others. As long as you are a guest, you should serve with a smile, try your best to meet their requirements, make them satisfied, and take solving problems as a pleasure. For our colleagues, we should also help each other, learn more understanding, tolerance and forbearance, and jointly create a harmonious working environment.
3. The following is my plan for the second half of the year:
(A) combined with practical problems to do some training, first of all, in gfd, you must check your appearance on the job every day, make up properly, and maintain a strong mental outlook. Secondly, we should strengthen the training of cultural language, use polite language when facing guests, and don't act rashly to make guests feel at home.
(2) Strengthen discipline management. Under the leadership of the department manager, everyone is strict with themselves and abides by the rules and regulations of the hotel. Don't be careless in your work and don't do things you shouldn't do.
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