Personal summary of supermarket employees
The busy year is coming to an end, and new challenges are just around the corner. Looking back, in the big family of supermarket, I got more exercise, learned more knowledge, made more friends and accumulated more experience. Of course, after many profound lessons, I found my own shortcomings. This year is a whole year, and my growth comes from the big family of supermarkets. It is my bounden duty to do my best for the better development of the supermarket next year. I summarize my work as follows:
First, the market construction stage
After the Spring Festival in 2008, I was still responsible for the operation of the market building. With the cooperation of manager Zhai, I have experienced some challenging problems, such as the difficulties in the operation of merchants in the off-season after the holiday, the difficulty in collecting rent, and the large number of staff entrusted by seasonal reasons. After solving these problems, my understanding of the clothing retail market, market climate and employee personnel management in our city has been rapidly improved. Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the changing situation and cooperate with the overall planning of the company, the market layout has been adjusted. In January, the supermarket began to conceive of opening in January, and I devoted myself to the preparatory work, including personnel recruitment, business training, shelf installation and daily operation and maintenance. With the care of my boss, the support of all parties in the company and the guidance of General Manager Liu and Li Dian, the supermarket has developed and transformed smoothly, and my latest business knowledge of the supermarket has been systematically strengthened. When I was in charge of the market, I tried to maintain the normal operation of various business activities without any unexpected events. However, it is a fact that the overall potential of the market has not been fully utilized to produce benefits. Although the development of the market is restricted by the immature objective environment in all aspects, it is of great responsibility that the market fails to give full play to its potential. This also shows the limitations of my own skills, which is the deepest understanding I have gained from working in the market. At the same time, I experienced various difficulties and pressures in the market, which greatly improved my psychological quality. In the face of any great difficulties and pressures, I will not shrink back and can cope with them calmly. This is the harvest of my work in the market.
Second, the supermarket work stage
In May, due to work needs, he was transferred to the supermarket as the store manager and non-food manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.
Although I joined the big family of supermarkets from the beginning of business, I am familiar with the staff of supermarkets, but the specific work is still different. In order to get into the leading role as soon as possible, on the one hand, I strengthened my study of professional knowledge, made progress in reading books and articles, and humbly asked General Manager Liuli for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and have in-depth exchanges with Wen Juan, the non-food team leader. In a short time, I established a harmonious working relationship with the relevant supervisors and assumed the responsibility of the store duty manager. Conduct rectification training for non-food personnel with the head of the cabinet, and adjust the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After Wen Juan was promoted to non-food procurement, I became the team leader of non-food products. I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. More contact with employees, on the basis of strict requirements, to give employees more ideological exchanges and business training, so that employees' mental outlook has changed, and the enterprise's enterprising autonomy has been brought into play. With the care and support of all departments in the company, all employees Qi Xin worked together, and the improvement of non-food products was recognized by the company.
The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, he fully controls the overall situation based on himself, and makes full use of this platform to comprehensively improve his organization, coordination and business level while working, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a well-known store manager.
Third, personnel management training.
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enterprising, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.
But people are constantly changing and developing, and the management of personnel will also change and develop accordingly, which requires self-persistence, clear mind, continuous learning and improvement, and better play the full potential of the team.
Fourth, the study of professional knowledge and the improvement of market control ability.
The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the industry with the development of the times, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, selection of express commodities, and connection of all links in operation, from the theory in books to the practice in daily work, I have really digested and applied the knowledge I need in my work. On the other hand, knowing the latest market information and industry trends through various information media and listening to the training of related majors can make your overall thinking clearer, examine the market changes from a higher angle and put forward your own strategic suggestions to the company's decision-making level.
Article 2 Personal summary of supermarket employees
Looking back, I got more exercise, learned more knowledge and accumulated more experience in the big family of the supermarket at the main station. Of course, I also found my own shortcomings. This half year is very substantial, and it is my unshirkable responsibility to do my best for the better development of the supermarket in the main station. The work of self _ _ is summarized as follows:
I. Working conditions
The work in the supermarket is trivial. As a supermarket employee in the main station, I can master the workflow of dining car service, store inspection and tally. Cashier service is the first image window of supermarket. Cashier service is not only the function of buying goods and paying bills for passengers, but also the improvement of extended service and meticulous service in details. While ensuring the safety of cash register funds, we should also enthusiastically introduce Zibo specialties to passengers. When passengers hesitate to buy goods, we should bring reasonable suggestions with service skills and enthusiasm. Through such meticulous humanized service, sales will be more stable.
In addition, we should strengthen service awareness and innovation, and often visit stores. First, we should raise awareness of product prevention. Second, we should answer customers' product information and special products to promote sales growth. When there are not many passengers, we should communicate with them more, solicit their opinions and suggestions, understand the dynamic demand of passengers, and give timely feedback to improve our service level. At the same time, master the station shift information, as a station supermarket, as far as possible to bring convenience and guidance to passengers.
Second, its own shortcomings.
In the programmed service and work, emotions will inevitably be negative, which will have a negative impact on passengers. It is necessary to adjust the mood in time, share the joy with passengers, communicate with other departments more, understand the station dynamics and development forms, and integrate the thoughts of the first responsible person into the station.
Third, working ideas.
In my future work, I will improve my professional quality, strengthen my business study, read more books on marketing and customer psychology, and communicate with the team leader in time, so that my work will be focused and conducive to the smooth progress of my work.
Article 3 Personal summary of supermarket employees
Open up the market, pay close attention to production management internally, ensure quality, be market-oriented, meet the challenge of this year's global financial crisis, seize the opportunity, and all the staff in the sales department make joint efforts. Qi Xin cooperated to complete this year's sales task. The work this year is summarized as follows:
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