Service quality commitment 1 our company promises that in this project, we will adhere to the principle of quality first, and we are willing to bear all losses caused by our work mistakes.
1, quality commitment: ensure the project is excellent;
2. Qualified rate of unit project quality:100%;
3. Excellent rate of unit project quality: 92%;
4. First pass rate of welding: 95%;
5. The single machine debugging of the equipment was successful;
6. Incidence rate of major safety accidents: 0%.
In terms of service, our company adopts a return visit warranty system for this project.
1, pay a return visit
Strictly follow our company's service (return visit) warranty procedures: after the project is delivered, complete the following return visit and listen to users' opinions:
Return visit work plan
2. Run the service
Commitment:
Commitment date:
Our company has undertaken many similar projects and accumulated some operating experience. During the trial operation of combined transport, our company is willing to actively assist car owners in driving a good car from the aspects of technology, manpower and employee training. Don't pass the buck, leave bodyguards at the scene to solve problems at any time, troubleshoot and provide after-sales service to ensure the safety and stability of production and operation during the bodyguard period.
Step 3 guarantee
Within 3 days after receiving the customer's complaint telephone and fax, the company's warranty personnel rushed to the scene for warranty; Responsible for the free warranty of quality problems caused by construction, and assist the construction unit to deal with quality problems caused by other reasons and provide necessary technical services.
Commitment:
Commitment date:
Commitment to service quality Article 2 Our service concept of website construction is to ensure customer satisfaction 100%, and we put forward the standard of 10 for after-sales service of website construction:
1.24-hour telephone technical support
If you have any questions about your website, you can call our 365*24-hour service hotline and we will answer them in time.
2. Security services
We will monitor the operation of the website from time to time, and in case of any abnormality, we will solve the related problems for our customers in the shortest time. We will do a good job in the management and maintenance of the server to ensure the safety of customer website data.
3. Telephone tracking service
Users who build websites in our company will pay a return visit repeatedly within one month after the website construction is completed, and investigate the customer's demand for the existing websites and whether there are any related problems. If there are any questions, we will answer and teach them at home according to the situation.
4. Door to door tracking service
Users who build websites in our company will visit our company once a year to teach how to manage the website and improve the effect after the website is completed. If not, find the reason on the spot and answer the customer's questions in time.
5. Professional operation assistance service
Users who build websites in our company, after the website construction is completed, if customers have more professional technical problems in operating the website, we will assist customers to complete the operation.
6.DNS resolution service
Anyone who builds a website in our company and registers a domain name will resolve your domain name to the corresponding server after the website is completed, so as to ensure the normal access of your website.
7. Website speed improvement service
Any user who builds a website in our company, after the website construction is completed, we will answer any questions about the speed of the website during the maintenance period. If they are not satisfied, they can change the space at any time to improve the speed of the website. 8. Website data backup service
Anyone who builds a website in our company will back up the website data twice a month after the website construction is completed to ensure the integrity of your website data.
9. Website promotion of preferential services
Anyone who builds a website in our company and does any website promotion service in our company after the website construction is completed can enjoy a 10% discount policy and give guidance on website promotion and optimization.
10. Service complaints
If you have questions or are not satisfied with the service of our staff, you can call our complaint telephone number to make a complaint and help us improve the service quality.
Remarks: Local users are provided with after-sales door-to-door service. If the host domain name is not purchased by our company, 100% security and analysis guarantee cannot be provided, but technical assistance service is provided.
In order to improve the service quality of cargo transportation and ensure the safety of drivers and property, the following commitments are made:
1. The vehicle meets the requirements stipulated in the Classification of Passenger Cars for Operation (Freight) (xxx) issued by the Ministry. The technical condition of the vehicle meets the national X-class vehicle standard, and the vehicle is in good condition, which can ensure safety.
Two, the driver's business knowledge, skills and professional ethics, and after training qualified certificates (the driver to receive the qualification certificate suitable for the vehicle) in good health, can do the job.
Three. The company has formulated the management system of management, finance, statistics, safety, labor and service quality, and strictly implemented it.
Four, the company's vehicles to implement corporate management, unified management, unified scheduling, unified settlement, not affiliated operation, not contracted operation.
Five, in strict accordance with the business scope approved by the transportation management agencies, (shall not suspend or terminate the operation), shall not illegally transfer the right to operate passenger transport (freight).
Six, honest and trustworthy, civilized service
1. Vehicles shall be uniformly marked, with clean appearance, and the operator's name and complaint telephone number shall be painted on the outside of the vehicle body.
2. Keep the vehicle clean and the air inside the vehicle fresh, and do not broadcast unhealthy video programs such as violence and pornography.
3. Implement service commitments and improve service quality.
Seven, conscientiously implement the "production safety law", "road traffic safety law", "road transport regulations", "road passenger (goods) transport and passenger (goods) station management regulations", adhere to the policy of safety first, prevention first, implement the responsibility system for production safety, and clarify the responsibilities of personnel in each position. Conduct safety training and education for drivers on a regular basis, inspect and maintain vehicles on a regular basis, and conduct safety inspection on vehicles before leaving the vehicle to keep the vehicles in good technical condition. Vehicles are not overloaded, drivers are not fatigued, drivers are not drunk and drive illegally, and drivers in double shifts are more than 400 kilometers (600 kilometers on the expressway).
Eight, abide by the rules and regulations, and operate according to law. All kinds of certificates and license plates for operating vehicles are complete and effective. Problems encountered in the operation process, etc. , will be reflected by the company step by step, there will be no stopping, gathering people to make trouble and other events that affect social stability.
Nine, consciously abide by the provisions of the road transport industry management, obey the management of transportation management agencies at all levels.
If you violate the above contents and relevant regulations, you will be punished voluntarily according to the regulations.
Signature of the legal representative of the promisor: _ _ _ _ _ _ _
(official seal of the company)
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4 _ _ _ _ Co., Ltd. Service Quality Commitment:
According to your bid invitation, the tenderee is a _ _ _ _ _ _ _ _ _ _ bidder.
1. Quality assurance: Our company guarantees that all the products in this bid are original products of the manufacturer, which meet the requirements of 3C certification standards of the National Quality Certification Center, and provides product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Time for supply, installation and technical training: If our company wins the bid, our company will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and provide the goods and install them to the user within three working days. Moreover, all products provided are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company will provide three-year door-to-door warranty for all products and accessories provided within the validity period of this tender, provide door-to-door service without user's repair, and provide lifelong technical service support and maintenance. During the use of the equipment, consumables are supplied at the most favorable price in the market, and no on-site service fee is charged.
4. Response time: For all products provided within the validity period of this tender, our company insists on regular monthly return visit, inspection and maintenance to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use free of charge. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.
5. Service working hours: Our company insists on providing all-weather service for all products provided within the validity period of this tender.
6. Our company guarantees that all the consumables provided are original and genuine, and will never provide substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder:
Date: