Summary of sales back office probation period 1 Time flies, and 20xx years have slipped through our fingers. In a blink of an eye, I have been working in XX for two years and seven months. It can be said that every year there are different feelings, different feelings. But 20xx means a lot to me. I changed from a familiar purchasing job to a completely unfamiliar and challenging sales assistant job. Because of the different nature of work, different work contents and lack of work experience in this field, it is very difficult to take over the work in the sales office. Sometimes I don't know where to start and how to work, but I can slowly change from a completely unfamiliar process to a gradually familiar process.
The specific work this year is summarized as follows:
First, adapt to the job characteristics of the sales assistant with a down-to-earth working attitude; Our company is a sales company, and everything revolves around sales. As a sales assistant, it is the link between the company and the outside world. Coordinate and communicate with many jobs inside and outside the company to give orders, which determines the complex characteristics of sales backstage work. In addition to the planned work, there are often unplanned things to deal with every day, and they are usually urgent, so I have to put down what I am doing first to solve it. So these temporary things occupy most of the working hours, often at the end of a busy day. I didn't do what I planned to finish, but I can't delay the work at hand. I owe money today and have other work to deal with tomorrow. Therefore, I often can only take some planned jobs.
There are few backstage staff in the sales department, and the work pressure is great, especially when the company's business is busy, it needs the unity and cooperation of the department employees. During this year, I actively cooperated with various departments to do all kinds of work, and worked hard with colleagues in the department, no matter how much I did. I just want to finish all the work successfully and smoothly.
20xx is the benefit and service year of xx, and the most important duty of a sales assistant is to serve customers and sales managers. I do a good job in service, ensure the normal development of the work, and serve everyone with a sincere heart.
Second: To complete the work, the sales assistant is a very responsible position. The company system strictly follows a series of procedures from quotation to contract confirmation, delivery and payment collection. Cherish every opportunity to contact and communicate with customers, carefully handle every customer's calls and letters, actively cooperate with the sales manager to make timely quotations and deliver goods in time, and ensure the company's reputation to the greatest extent. This year, more than 200 contracts were made and more than 800 goods were sold, so as not to make mistakes as much as possible.
The establishment of documents and the formulation of systems; Because I just started to take over the work of sales assistant, I didn't complete the handover procedure, and the sales documents and workflow were quite chaotic. After several months of working practice and familiarity, I gradually classified customer contracts by year, computer data by category, and sales documents by unit. Assist the deputy general manager to modify and improve the company's system and workflow.
Third, in the past year, both ideological understanding and working ability have made great progress, but there are still some gaps and deficiencies.
1, the overall thinking of the work is not clear, so I can't take the initiative to give full play to my special skills, so I can only passively adapt to the needs of the work, and the things assigned by the company can be completed, but I can't take the initiative to lead the work, lacking the spirit of serious study and pioneering, and my daily work is busy and has not risen to a certain height, resulting in some passive states in my work.
2. The lack of professional knowledge has brought great obstacles to the usual work.
Finally, I am very grateful to XX for giving me such a large workspace and development platform in 20xx, and thank my colleagues and leaders for their support and help over the past year.
20xx is the last year of our company's "Second Five-Year Plan". This is the last year for us to take solid steps towards the "third five-year plan", and it is also the year for each of our employees to move towards a well-off life and realize their value. I hope that in 20xx, we can cooperate better, face new tasks and new pressures, meet new challenges with a new look and a more positive attitude, play a greater role in our work and contribute to the development of the company. thank you
Summary of probation period of sales office II. In the second year, I spent Christmas and New Year's Day in XX and grew up with the company. The company has developed rapidly this year, and the business of our sales department has also experienced several stages of changes. From the discount at the beginning of the year to the signing of cash coupons and advertising business in April, from the establishment of franchise department to the undertaking of APP business, the company has changed with each passing day. Colleagues in the sales department show their abilities. It is in this change that the sales assistant's work remains constant and careful.
The sales assistant's job is still to sort out the contract and the logistics of the department. Different from last year, the rigor and attitude of the work have higher requirements for themselves, and the requirements for themselves are also the requirements for other colleagues in the sales department.
1. The requirements for contract quality have increased, not only for contract writing, but also for discount review.
2. After-sales service quality requirements are improved. Make the QR code of the desk card on time every week, and strictly supervise the placement and pasting effect at the end of the month.
3. Improve the efficiency of complaint handling. Check the complaint email every day, contact sales, merchants and consumers in time, and strive to handle complaints within 8 hours.
4. Communicate with all departments in time, solve the problems of colleagues in the sales department in time, and transmit the information of other departments to colleagues in the sales department in time.
Great changes have taken place in the sales department in the past year. All my colleagues have been promoted in their posts, and so have I. Our team is full of passion and vitality. Everyone in the sales department is deeply impressed by this strong emotional contagion. We make progress and develop together. I attend the morning meeting of the department every day. Although I talk about sales, I listen to everyone's stories carefully. As a bystander, I seem to see more clearly, and sometimes I actively participate in the discussion. Sharing is a kind of happiness, sharing is an experience, and sharing makes us progress faster!
What remains unchanged in 20xx years is the strict requirements for oneself and the sense of responsibility for work. Serve the sales department with a good attitude. Welcome to make trouble!
The three-month probation period for the sales backstage has passed. According to the company's rules and regulations, I now apply to become a full-time employee of the company. I became a probationary employee of this company on 20XX. According to the needs of the company, I am currently working as a sales specialist in the Media Department of Guo Dun Company, responsible for the work of sales assistant in the Media Department. Although I have only been in Guo Dun Media Company for a few months, I have been integrated into the team of Guo Dun Media since the first day I joined the company.
I am serious, careful, have a strong sense of responsibility and dedication, diligent and enthusiastic; Cheerful personality, willing to communicate with others, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, be able to work with colleagues in the company, get along well, and cooperate with the heads of various departments to successfully complete all the work.
As a fresh graduate and new to the company, I used to worry about how to get along with people and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a student to a staff member.
Now I'd like to sum up my work and study during the probation period:
During my internship, I studied and worked in the Department of Media. The business of the media department is something I have never been exposed to before. Although it is related to my professional knowledge, there is still a certain gap. However, under the patient guidance of department leaders and colleagues, I quickly adapted to the working environment of the company and became familiar with the whole operation process of the company and the department. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders; Learn from colleagues with an open mind about your unprofessional and unprofessional problems and constantly improve and enrich yourself. I hope to be independent as soon as possible and make greater contributions to the company. Of course, when you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. But these experiences also made me mature, and I learned to think more comprehensively when dealing with various problems to prevent similar mistakes. Here, I thank the department leaders and colleagues for their guidance and help, and thank them for reminding and correcting the mistakes in my work.
Operation work:
1, midnight time item
In the early stage of midnight preparation, the content changed from real estate information to marriage information. In the whole marriage and love information industry chain, the earliest entry point to determine the night time is the matchmaking industry, and I am mainly responsible for online market research. Understand the distribution of Nanjing matchmaking industry and summarize the relevant information of major matchmaking companies. At the same time, it is helpful for the sales team to investigate the policies and regulations of the matchmaking industry in detail and understand the requirements of the country for the matchmaking industry. In addition to the investigation of matchmaking companies, it also investigates related companies in the matchmaking industry chain, such as wedding photo studio, wedding etiquette, honeymoon tourism and so on. , and formed some summary data.
Through sorting out and analyzing the collected data, the conclusion is that we should start with an easy-to-use hot project, so the content and form of the column have been greatly adjusted. Finally, the content of the column is finally determined as the employment information with strong practicability of the employment agency.
With the passage of time, by September, the content and form of the midnight column have been determined. Up to now, the contract with the TV station has been completed, and the in-depth work with Zhilian recruitment and production company is progressing smoothly, and the publicity work is also being further followed up. In Nanjing Life Channel, the column of "Career Early Arrangement" will be launched on 16, and other channels should also put people's information on the screen to make "Night Sailing City" a comprehensive brand column. Operate according to the master plan of Guo Dun Company. Lay a solid foundation for collecting information and building a platform.
2. Huatai Project
According to the research objectives set by the media, I was mainly responsible for the research on the current situation of Huatai and the securities industry in the early stage.
3. Sealed media project
With the full launch of the "pilot project of government-enterprise communication", I participated in the media communication meeting of ca government-enterprise communication, established a preliminary cooperative relationship with Nanjing print media economy, and together with Li Guirong, urged Express to publish a propaganda draft of government-enterprise communication in Express. Modern Express has been published.
After these months, I am now familiar with the working environment of the company and can grasp the operation process of the company as a whole. Although I can't handle some specific project business of the company or department independently, I believe this is a process that needs to be accumulated. Therefore, in view of these shortcomings, my experience in dealing with problems needs to be improved, my teamwork ability needs to be further enhanced, and my business ability needs to be further studied and improved.
The main work of management
As a member of the sales team, I also undertake the internal work of the department.
1. Process formulation: Cooperate with Zhang Qing and Ji Haiqiang to complete the formulation of market research process, telephone call process and door-to-door call process.
2. Annual plan: Participate in making the annual plan of the media. Starting from the framework of making the annual plan, it is divided into these parts: background description, the goal of the media for xx years, current situation analysis, implementation strategy, implementation steps, implementation plan, financial analysis, required resources and support. Clarify the operation purpose of each project and revise the annual plan. Starting with the planning of Guo Dun company and media, the positioning of media in Guo Dun company is defined. Implementation targets of various projects in xx years.
3. Minutes of departmental meetings: the minutes of each meeting were sorted out in the early stage. Minutes of each meeting, determining the process of meeting minutes, can improve the efficiency of the meeting, clarify the agenda of the meeting, and let yourself participate in the meeting. When sorting out the minutes of the meeting, you can improve your ability to summarize and have a deeper understanding of your work tasks and contents.
4. Summary of daily report: the summary of daily report was completed in the early stage. Daily summary, when reading other colleagues' daily reports, you can know more clearly how to write daily reports. At the same time, the problems found and the content of learning are sorted out.
5. Budget formulation: complete the monthly office supplies budget and financial budget in the early stage.
6. Daily attendance sheet: Make a daily attendance sheet.
7. Duty inspection: Complete daily duty inspection.
Summary of probation period of sales office 4. I worked in xx company in xx. During my tenure, I am very grateful to the company leaders and colleagues for their support and help. With the support and help of company leaders and colleagues, I quickly integrated into our collective and became a member of this big family, and my working style and mode also made major breakthroughs and changes. During my tenure, I strictly demand myself to do my job well. Last year's work is summarized as follows:
First, the daily work of the sales office:
As the sales office of xx Company, I am well aware of the heaviness of the post and can also improve my personal communication skills. The backstage of the sales department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties, mastering the collection of the latest purchase user information in the market and doing a good job of sales staff. The arrangement of some documents, the signing of installment sales contract, the signing of bank mortgage contract and the required information (just opened), the repayment progress of users, the overdue amount of users, the number of cars sold, etc. Are all useful decision-making documents. In the face of these tedious daily affairs, we should start from scratch and strengthen the sense of coordination. Basically, everything has been done this year.
Two. The signing of installment sales contract and bank mortgage contract;
It's easy for me to sign an installment sales contract. However, be careful when filling in data and content. We all know that contracts are legally binding. Once the data and content are wrong, it will bring huge losses to the company. It is also relatively simple to collect user information (including household registration book, marriage certificate, ID card and other documents). When signing the bank mortgage contract, it is still relatively strange, because the bank mortgage has just been opened, and the bank mortgage and the installment sale contract are the same. We should be careful when filling in the data and content.
However, in the process of handling bank mortgage, the mortgage loan information of purchasing users is an integral part of heavy industry, which is notarized by the notary office, and the bank loan information is filed by Futian Company and filed by our company. These procedures are very important, if they are not notarized? Banks don't give loans. These links are interlocking and indispensable. When our company keeps the household registration book, it takes the essence of notary office, bank and Futian. There are still some loopholes in handling bank mortgage loans. I believe that with the gradual deepening of bank mortgage loans, I will do better and more perfect! I suggest organizing a training on bank mortgage loan, which is my personal idea. )
Three, timely understanding of the amount of arrears and overdue users:
As the sales backstage of xx Company, I am responsible for the payment and overdue debts of users. The main content is whether the user's repayment schedule is timely, which is related to the company's capital turnover and the company's economic benefits. It is necessary to keep abreast of the project progress of purchasing users and increase the dunning efforts so as not to cause unnecessary losses to the company. When submitting the list of customers' accounts receivable, it should be timely and accurate, so that the company leaders can aim at different situations according to this list.
Fourth, the direction of future efforts:
In the past year, I worked hard and was creative. Although I have made achievements, there are still some problems and shortcomings. Mainly manifested in:
First, there is some disharmony in this aspect of bank mortgage loan, perhaps it is just coming into contact with this business;
Second, strengthen self-study, expand knowledge, study hard the professional knowledge of construction machinery, and understand the development and overall planning of the same industry;
Third, we should seek truth from facts, get on and off, and be a good leader's assistant!
Summary of the probation period of the sales office 5 Time flies, and the days have passed silently in a blink of an eye. At this time, I suddenly realized that when I needed to go back and sum up, the days passed in a hurry. I came to XX Electronics Co., Ltd. this year 10, and got the support and help from the company leaders and colleagues during my work in the company. I quickly got used to the work in the sales office. Looking back on this period, I have made great progress in my thoughts, study and work, and I have grown a lot. 20xx has come, 20xx has come. The new year means a new starting point, new opportunities and new challenges. I am determined to make persistent efforts to a higher level and strive to create a new situation in our work. 20xx years, foster strengths and avoid weaknesses, and complete the work better. The summary of the work in 20xx and the plan for 20xx are reported as follows:
abstract
1. Learned product knowledge and corporate culture and other related knowledge. When I first came to the company, I learned product knowledge and corporate culture under the arrangement of the company, which gave me an understanding of the company's products and related knowledge.
Second, manage and maintain customers in the secondary market. The secondary market is the main responsible customer of the sales office. This year, X began to take over customers in the south and northwest. In the process of taking over, I gradually learned about the customer quotation, contract formulation, how to place orders, make documents, dunning and delivery of xx system. And the problems that need to be paid attention to in communication with customers, in continuous learning. Gradually sum up your own set of working methods.
Third, project tracking management. In the process of project tracking, contact the regional manager in time, quote the project, provide technical support to customers, answer after-sales questions, and deal with maintenance products. Question:
20xx secondary market sales completed; 654.38+0.5 million, compared with last year's sales quota.
In my maintenance and management of the secondary market, I found that there are many problems in customer maintenance in the secondary market.
There is a serious loss of old customers in primary and secondary markets. After taking over the customers in South and Northwest China, I sorted out the customer data in these areas, and found that the customers in the secondary market were miscellaneous, and the order volume was less than the project customers, which led to the company's insufficient attention to the customers in the secondary market. Customer churn is very serious.
Second, customers in northwest China owe more money, business managers are highly mobile, and the handover of managers' work is not complete. Northwest customers have always been a long-standing problem during my work.
1. There are a large number of customers in Northwest China and their qualifications are uneven, which leads to a complicated customer market in Northwest China. In addition, during the period I took over, the regional manager in charge of the northwest was relatively mobile, and the regional manager did not completely hand over the work, so the visit rate to old customers was low. He just blindly develops new customers, resulting in the recognition of the company by northwest customers is not very high. Regional managers have little influence on customers.
2. Northwest customers are generally cash on delivery customers, and it often happens that customers can't pay in time when the goods arrive. However, due to the high mobility of regional managers, many arrears cannot be repaid in time. So many customers will not be able to reconcile for a long time.
Plan:
In view of the outstanding problems in the above work, I decided to start from the following points since 20xx:
First, according to the customer's order quantity and order cycle, track and pay a return visit to the company's old customers in time.
Second, promote products according to the familiarity of different customers with the company. For customers who have formed a brand image in the company and have a relatively large annual order quantity, they only need to carry out basic maintenance. The focus should be on the products that have been ordered in the company before, and the annual order quantity is relatively large, and then the order quantity is reduced or not ordered, and the key tracking maintenance should be carried out.
3. For customers with cash on delivery in Northwest China, communicate with customers in time before delivery and ask about their payment, so as to deal with them in time according to their situation.
Fourth, timely sort out the arrears of northwest customers, timely make dunning for northwest customers, and protect the company from losses.
Fifth, further strengthen the study of product knowledge and constantly broaden your knowledge. In this way, their abilities can be continuously improved.
The summary of the 6 20xx probation period of the sales office is coming to an end. Looking back on 20xx's work, we have the joy of fruitful results, the difficulty of tackling key problems with colleagues, and the melancholy when encountering difficulties and setbacks. Time flies, unconsciously, the hopeful 20xx year is approaching with the beginning of the new year. It can be said that 20xx is a crucial year for the company to promote industry reform, project start-up, market expansion and sustainable development. This year's work is summarized as follows:
After such a tense and orderly year, I feel that my work skills have reached a new level. I have a clear plan and steps in every job, a direction of action, and a goal of work. I am really confident! Basically, we are busy but not chaotic, tight but not scattered, clear in organization and clear in everything, and fundamentally get rid of the phenomenon of just working hard and not knowing how to sum up experience when we first joined the work. In this way, I walked into this year from infinite busyness and walked out of this year from infinite ease. Similarly, while working, I also understand the truth of dealing with people, and how important it is to have a good attitude, enthusiasm for work and sense of responsibility in comparison. For the company, 20xx has experienced a lot, including my Shu Qi Lake Resort project:
The successful opening of Luzi Temple unveiled its mysterious veil for the majority of believers, and the opening of Zhongkun International Hotel in Shu Qi Wonderland also ended the five-year careful casting of the project. The next dream is to find the opening of Huizhou water stage, holiday club and villa area. I believe that the future of Shu Qi Lake Resort will be better, which also strengthens my confidence in working hard.
Summing up one year's work, I have come into contact with many new things, produced many new problems, learned a lot of new knowledge and experience, and improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality.
Generally speaking, there are still some shortcomings and problems to be solved urgently, mainly manifested in the lack of learning new things, often acting by experience in work, and relying on previous work routines to deal with problems, which is manifested in the lack of bold innovation in work.
The next step is to innovate constantly in the future work, communicate with colleagues around us in time, listen to the opinions of colleagues and leaders around us and implement them in the work. I will continue to work hard in the next work, report my thoughts and feelings in my work to the leaders, and correct and make up for my shortcomings and defects in time. We need unity to strengthen our work and cooperation to achieve success and push our work forward! I believe: under the correct leadership of the superior, the future of the company is like an eagle, flying high.
The summary of the probation period of the sales office 7 is another year of glory. 20xx years slipped away inadvertently. Looking back on this year, with the support and help of leaders and colleagues, I have diligently and practically completed my job, successfully completed all the tasks assigned by the iron, and improved in all aspects.
I have been in the company for more than a year, during which I have joys and sorrows, but I am more grateful, because I have not only learned the knowledge, skills and methods related to my work, but also learned a lot about being a man and being a man. This is a life treasure that is more precious than anything else and will benefit me for life. The annual work is summarized as follows:
1.XX company signed XX sets of contracts throughout the year, realizing the contract price of XX billion yuan and paying the house price of XX billion yuan; * * * XX sets of real estate licenses; XX sets of house closing procedures.
2. Statistical inspection and monthly report copy.
Third, the statistics and verification of monthly funds of sales staff.
Four, the establishment, collation, improvement and entry of all kinds of text and electronic files.
5. Daily accounts shall be settled on a daily basis.
Six, cooperate with the bank to collect arrears.
The office is a very complicated department. As a member of the settlement room, we must carefully consider whether we are working or dealing with problems, and be independent. In short, over the past year, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard.
After working in the office for a year, I sometimes feel that I have some experience or handle things by my own judgment, so I have made many problems and mistakes. Afterwards, I know whether it is my lack of social experience or improper handling. I am determined to improve my quality in my future work, rest and learn more about the philosophy of dealing with others, so that I can surpass myself now and strive for greater progress!
20xx has a profound impact on the whole real estate industry. In the case of the whole market downturn, the company sized up the situation, scientifically formulated sales policies, and fought several beautiful battles, especially when the company celebrated, and timely launched two buildings in XX Community. The record of these days is quite good, which fully shows that the company's analysis of customers and grasp of the market are scientific and reasonable, which also establishes confidence for everyone's future work.
With a strong wait-and-see mood, the arrival of real estate winter has become an indisputable fact. Looking forward to 20xx, no matter how the policy or market is adjusted, the intensity of the challenge we face is self-evident. In such an unfavorable environment, we should not only adapt to the situation, but also have a keen insight into opportunities. I believe that XX company with profound background will be able to withstand the test of the situation, and I also believe that the baptized XX company will be more brilliant tomorrow.
Summary of sales back office probation period 8 The probation period is over. The work of probation period is summarized as follows.
First, backstage posts
As the sales office of the company, I know the importance of this position. The office is the person who serves all employees in the company. I must be responsive to my colleagues in all departments of the company and help them when necessary. I have been aiming at "focusing on the interests of the company and doing the work better", and have earnestly and actively completed the following work:
1, responsible for the service of the company's internal sales staff. Including the reception of newly arrived vehicles, the arrangement, storage and collection of vehicle information.
2, responsible for the company's vehicle order management, boutique ordering. Including the company's monthly ten-day list making, tracking, auditing and settlement, and resignation.
3. Be responsible for the communication and implementation of the company's internal documents.
4. Responsible for the communication and coordination between the companies in the group and the back office, finance and various businesses.
5. Cooperate with the sales department to go out for an auto show in the off-season to lay a good foundation for the peak season.
Second, briefly describe the work situation
1. In the process of back office work, I can take the initiative to treat every job wholeheartedly. For me who just joined the work, I always maintain a modest and prudent working attitude, learn from my colleagues with an open mind, accumulate experience and strive to do my best.
2. During my work, I will enrich my business knowledge, improve my working ability, constantly recharge myself and accumulate knowledge of product business culture. On the basis of doing a good job, I sold X cars with it and took the national third-level examination for human resource managers in 20xx years. In order to do my job well, I am not afraid of trouble, streamline some working procedures, improve work efficiency, and strive to provide good service guarantee for colleagues in various departments.
Combined with the above-mentioned year's back office work experience, I also deeply realized that as a member of the company, no matter what position you are in, you should have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude and the spirit of hard work and selfless dedication. At all times, we should put the interests of the company first and earnestly perform our duties. At the same time, we should carry forward the spirit of ownership, treat everything in the company as our own business, and resolutely put an end to the working mentality of "nothing to do with ourselves, hanging high".
Summing up the work in the past year, although I have made some progress and achievements in the development of myself and the company, there are still some shortcomings in many aspects. For me, who has just entered the society and joined the work, due to the lack of work experience, many problems are not considered comprehensively enough, and the handling methods are not appropriate enough, and there is a lack of creative work ideas. In the future work, I will ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence and brain diligence. Constantly improve yourself and spur yourself in work practice. Strive to contribute to the development of the company.