Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or its completion in a period, so that we can find mistakes and correct them in time. Let's sum it up. Do you want to know how to write a summary? Here are five summaries of the monthly work of the front desk clerk that I have compiled for you. Welcome to share.
5 monthly work summaries of front desk clerks 1 The coming year will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, we have made great progress in our work and study.
First, improve the service quality and standardize the front desk service.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Cleverly answer the questions raised by customers in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
According to records and statistics, since I came to the company in _ _ _, I have filled in the bottom price of steel and aluminum for more than 80 times, received more than 30 visitors, ordered drinking water for more than 300 times, made employee attendance sheets for more than 200 times, transferred telephone calls for more than 200 times, updated the address book for 3 times, sent and received express mail for more than 65,438+000 times, counted purchasing inventory for 3 times, sent and received faxes for more than 50 times, and printed documents/.
Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.
Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the lost or damaged goods to the relevant departments in time for purchase or maintenance. According to statistics, since June _ _ _ _ 10, various items of various departments have been put into storage for more than 20 times, and all the items put into storage have corresponding outbound records.
Third, we should focus on the overall situation, regardless of personal gains and losses.
Whether it's working hours or vacation time, the company has temporary task assignment, and we all obey the arrangement and actively cooperate without looking for any reason to shirk it.
As a member of Huatian, we will dedicate our strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the teaching of the department leaders and the opportunity given to us by the company; Through this nearly three months of work, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!
Four. Work plan for the coming year
_ _ years have passed, and the days ahead will be very long. No one can predict how the next annual meeting will develop. I always feel that all I have to do is work hard and persist. It seems easy to say a word, but it is quite difficult to do it. I will learn the advantages of others, sum up my own shortcomings, learn the advantages of others and express them in my own way. This is my point of view as a person, and it is also my point of view for some time to come. A friend once said to me, "Constant efforts and persistence are a real wait, and the arrival may be an opportunity of your own." Yes! I believe this sentence, waiting, waiting is behind the need for continuous efforts, always believe that as long as you work hard, you don't have to preach it yourself, naturally someone will say it and naturally someone will recognize it. Now is next year's.
The work plan is as follows:
1, strengthen one's own work, further improve one's working ability through skill learning.
2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.
3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.
4, in the engineering work, try to be familiar with learning engineering characteristics, construction skills, methods, etc. , improve their professional level and contribute to the engineering work next year. There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.
Monthly work summary of front desk clerk 5 2 In the coming fourth quarter, I successfully completed the corresponding work with the care and help of company leaders and colleagues. Now I will make a summary of the work in the fourth quarter.
First, study in practice and try to adapt to work.
In the fourth quarter, I worked as the front desk, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. Just two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.
Second, learn the company's corporate culture and improve yourself.
Joining Zhuojia Ce Tian, a big group, I really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the connotation of the slogan of "moving the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.
Third, expand your knowledge and constantly improve yourself.
Three months' work also gave me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. . When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.
This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance. I will continue to strive to improve my self-cultivation and connotation, make up for my shortcomings, sum up my experience in the new study, do my work well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.
The monthly work summary of the front desk clerk 5 3 If you want to do the front desk work well, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well.
The main work of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.
First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.
Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.
Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.
Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.
Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.
In 20__ years, we should constantly improve our image, work quality and efficiency. And sense of responsibility
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.
(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.
(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.
Monthly work summary of the front desk clerk 5 4 In the coming fourth quarter, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work in the fourth quarter.
First, study in practice and try to adapt to work.
In the fourth quarter, I worked as the front desk, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. Also let me quickly' completed the transition from students to staff.
It is said that the front desk is the window of the company's external image. Just two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.
Second, learn the company's corporate culture and improve yourself.
Joining Zhuojia Ce Tian, a big group, I really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the connotation of the slogan of "moving the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.
Third, expand your knowledge and constantly improve yourself.
Three months' work also gave me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. . When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.
This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance. I will continue to strive to improve my self-cultivation and connotation, make up for my shortcomings, sum up my experience in the new study, do my work well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.
Monthly work summary of front desk clerk 5. All these employees can only repay the hotel through hard work. This year, in the case of constant changes in personnel, all the staff in the front office can still overcome difficulties, forge ahead in unity and successfully complete the reception tasks assigned by the hotel. Throughout the year, * * * received four VIP groups and held numerous meetings, which were well received by the guests in the whole reception process. In the past year, the front office has done the following work:
First, strengthen business training and improve the quality of employees. The front hall is the facade of the hotel.
Every employee should directly face the guests, and their working attitude and service quality reflect the service level and management level of a hotel. Therefore, the training of employees is the focus of our work. This year, we made detailed training plans for five branches: for the switchboard, we conducted language skills training for answering calls; Train baggage handling and storage services in the baggage office; Politeness and skill training for receptionists when selling houses; Especially in July this year, all the staff in the front office conducted a one-month foreign language training, which laid a certain foundation for this year's star rating. Only through training, employees can further improve their business knowledge and service skills and better provide quality services to guests.
Second, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.
"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. The front office staff actively responded to the hotel's call to carry out cost-saving activities and control costs. In order to save money, the front office bought plastic baskets with team keys, which reduced the use of key bags and room cards and saved money for the hotel. In the past, whether it was a team or an individual, each room had to fill in a room card and use a key bag. After the team room, the room card and key bag are not needed, which greatly saves money. 1____/ piece, key bag 0. 1____/ set, there are more than 100 team rooms every day, which can save a lot of money in one year); The business center uses overdue reports to print draft paper; Supervise the accommodation personnel to save water and electricity; Take good care of office supplies and use every piece of paper and pen. Through these controls, the front office should make due contribution to the hotel revenue.
Third, strengthen employees' sales awareness and skills, and improve the occupancy rate.
According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotion activities, such as fan room, bonus card, vouchers, thousand yuan card and other promotional activities. While giving preferential policies to the hotel, the receptionist can flexibly grasp the room price according to the market situation and the check-in situation on the same day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has improved. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we must try our best to keep them."
Fourth, pay attention to the coordination between departments.
Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.
Five, strengthen the management of all kinds of statements and customs declaration data.
According to the regulations of the Public Security Bureau, the front desk will check in every guest and input them into the computer. The information of overseas guests will be declared to the Exit-Entry Administration Section of the National Security Bureau in time through the hotel's customs declaration system, and the notice issued by the Public Security Bureau will be carefully implemented to remind each guest to pay attention to his valuables.
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