How to do the training plan and content of the hospital toll room?

1, the best service in patients' eyes: being considerate and meticulous, lacking the performance of service consciousness, and the essence of service consciousness.

2 Factors affecting the quality of hospital service: reliability, responsiveness, assurance, empathy and substance.

3. Hospital civilized service standards: standardized service, scientific service, excellent service, courteous service and enthusiastic service.

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West Point Training Course or School?

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Teacher training summary (8 articles)