As airport staff, we should be aware of the great responsibility and fully carry forward the work style of unity, pragmatism, preciseness, hard work and dedication. The following are three "airport personal work summaries" I prepared for you. Welcome to refer to them and hope to help you.
Summary of personal work at the airport-any occupation serves human beings or others indirectly or directly, but the essential requirements for service quality are the same with different service objects and service levels. At present, it is generally believed that service quality is customer satisfaction and peer recognition. To meet the recognition of customers and peers, it is by no means a simple smile, polite language and post-processing. What is more important is the quality of preliminary work and the quality of export products. The core content of the security inspection I am engaged in is to ensure safety. The products we export are safe, and the most important measure of the quality of security inspection service is safety. So how can we improve the service quality and reflect the maximum value of security inspection?
I think: first of all, we should realize the importance and key of service quality. If the service quality is excellent, the satisfaction of the parties will be high, and their mood will be comfortable, so as to cooperate with the security inspection harmoniously and happily; On the other hand, if the client's satisfaction is low and his mood is low, he will feel disgusted, antagonistic and even hostile, which will interfere with the security inspection. On the surface, our service quality will affect the image of security inspection. At a deeper level, it will shake the foundation of security and the consequences will be irreversible. Therefore, we must constantly improve the quality of service, ensure safety with high-quality service and win reputation.
Secondly, we should have professional ethics and character of being dedicated and loyal to the enterprise. Without these two qualities, it is impossible to provide high-quality services; Without these two qualities, you will be unwilling to make progress, perfunctory and muddle along; Will be listless, irresponsible, careless and make mistakes constantly; Will affect unity, cooperation and image. Therefore, in order to consciously and continuously improve the quality of service, the network must have these two qualities.
Third, we must have a sense of the overall situation and a good attitude. Only when you have a sense of the overall situation will you truly realize the importance and necessity of service quality; Only with a sense of the overall situation will we actively consider others and services; Only with the awareness of the overall situation can we consciously improve the quality of service. Only when you have a good attitude will you realize the importance and indispensability of your position; Only with a good attitude can we think that providing quality service to others is a good moral character, a kind of mutual cooperation and a kind of respect between people; Only with a good attitude can we realize that providing quality service to others is a kind of enjoyment and happiness.
Fourth, strengthen study, improve quality, sum up experience and pay attention to art. Only by continuous learning can we improve our professional quality and provide customers with error-free quality services. Only excellent personal qualities can win the trust of customers; Only in this way can we improve customer satisfaction and recognition.
Without excellent business knowledge, no matter how good the attitude and passion, customers can't be satisfied. In every service, we should be good at summing up experience and improving the artistry of service. Paying attention to artistic performance makes the parties feel comfortable and satisfied, which requires careful consideration, good experience, constant empathy and understanding of other people's situations and difficulties.
In order to satisfy the passengers, I must provide quality service. In order to ensure air defense safety, let's work together to create quality and build an indestructible quality cornerstone for security inspection. The above is my superficial understanding. Leaders, judges and colleagues are invited to criticize and correct me. Thank you all.
Summary of personal work in the airport Time flies, time flies, and a month's internship in Hongqiao Airport Scanner has just passed in my busy schedule. Looking back on the course of a month now, I can't help feeling deeply. Although I am sober, I have experienced extraordinary life experiences and tempering. In order to better sum up the experience gained and lost along the way, actively carry forward the achievements, and strive to overcome the shortcomings in the practice room, in response to the requirements of the station department and the school's academic affairs office, I will briefly summarize my ten-month internship in Shenzhen Airport Scanner as follows: Brief description of the internship:
After three days of pre-job business training and assessment, we finally embarked on the work of safety inspection. First of all, I studied the specific work of the post with the assistance and guidance of the security inspector; Because of the urgent need of the post, the captain divided us into eight groups. I was arranged at gate 5, and later I was transferred to Road A in the eastern suburbs because of my work needs. From then on, I began to work as a personal inspector on duty at the security door. And won the unanimous praise of the leaders.
Our main job is to carry out explosive detection, personal detection and unpacking inspection. Among them, a large number of flammable and explosive items such as lighters and matches were also seized. "hello! Please cooperate with the security check! " "Thank you for your cooperation! Please walk slowly! " This is what we say the most every day. Politeness and restraint are the traditional virtues of the Chinese nation.
I also adhere to and carry forward my principle of "being kind to others and helping others". I actively coordinated the work of teams and squadrons, took the initiative to change posts with those employees who were unwell, took the place of others during my own rest time, and was willing to endure hardships to reduce the workload of other players during my team's duty, which was praised by the captain and leaders. There are also many passengers who come to ask some questions about airport aviation, and we can also guide and answer the passengers correctly. It brought some help to the passengers and was well received by them.
My shortcomings and shortcomings:
Confucius said: "People are not sages, to err is human." ? It would be great if it could be changed! "Yes, I admit that I made some small mistakes in this month's internship, some because of my carelessness, unstable mentality and nervousness, and some because of my inexperience, which led to my mistakes in my work. But I objectively realize my own shortcomings, correct my mistakes, and urge myself to keep my lessons in mind. Therefore, every time I make a mistake, I should seriously think about the reasons for my mistake and all kinds of serious consequences caused by it.
For the special service industry of security inspection, we interns are the most ordinary people in the front line of ordinary service, but we serve the people with our great love and practical actions and try our best.
Therefore, we are very grateful and proud, because we have drawn the most satisfactory sum at least in our hearts for our internship career and our study life!
Summary of personal work at the airport III. I was hired as the assistant stationmaster of civil aviation in airport scanner. With the correct leadership of the airport party and government and the support of my colleagues, I conscientiously implemented the principles and policies of airport security inspection according to the overall work deployment and objectives and tasks, focused on the center, focused on key points, paid close attention to implementation, paid attention to practical results, earnestly performed my duties in my post, successfully completed my work tasks and achieved certain results. Below, according to the arrangement and requirements of the superior leaders, I will make the following report to the leaders and comrades on my work since I served as the assistant stationmaster of the security checkpoint. If there is anything wrong, please criticize and correct me:
First, study theory and improve political and ideological consciousness.
Since I became an assistant stationmaster, I have armed my mind with the Party's theory, improved my political and ideological consciousness, kept in line with the airport and security checkpoints ideologically, strengthened my ideals and beliefs, established a correct world outlook, outlook on life and values, and set up the idea of serving passengers wholeheartedly and selflessly. At work, I have a hard-working, studious professionalism and pragmatic work style, obey the work arrangements of the leaders of the airport and security checkpoints, and closely combine the actual situation of the post to complete various tasks. In practical work, I adhere to the principle of "Excellence and meticulousness", take everything seriously, take every job seriously, and insist on doing a good job in security inspection.
Second, learn culture and improve professional work.
I am a person who likes learning. I always feel that a person's life is a life of learning. Especially in the era of rapid development, learning is more important. If a person doesn't study, he can't keep up with the needs of the times and will be eliminated by the times. In addition to studying the Party's theoretical knowledge, I focus on the principles, policies and business knowledge of national airport security inspection, so as to learn deeply, master it in my mind and apply it to practical work, laying a solid foundation for myself to do a good job in airport security inspection. Through the study, I am familiar with and master the principles, policies, laws and regulations of airport security inspection and basic working knowledge and skills, improve my ability and level of performing my duties, keep pace with the times, enhance my sense of the overall situation, and be able to implement it in combination with reality. I have a strong working ability, and can complete complicated airport security tasks, and achieved good results.
Third, strengthen self-construction and improve comprehensive quality.
I am the assistant stationmaster of airport scanner. I know my responsibility is great. I try my best to treat myself according to the requirements of strong politics, good business and good management, and comprehensively improve my political, business and management quality. In strengthening self-construction, I mainly focus on three aspects: First, I am strict with myself. I ask myself to be loyal to my duties, fulfill my duties, put hardship first and pleasure second, and fully practice the spirit of the times of "unity, pragmatism, preciseness, hard work and dedication". The second is to strengthen the construction of executive power and implement the airport security inspection principles and policies to the letter. First, seriously study the principles and policies of airport security inspection, study in depth, correctly understand the spirit of the principles and policies, grasp them in your heart, and never forget them. The other is to implement it in practical work and implement it to the letter. Stand firm, take a firm attitude, and implement it unequivocally, correctly and comprehensively implement the principles and policies of airport security inspection within the scope of their duties, improve their execution, and ensure the completion of their own tasks. The third is to do a good job of service. I think of myself as an ordinary soldier in the airport scanner. I use my brains to try my best to provide good service, satisfy passengers, improve the quality of security inspection and maintain the safety and stability of the airport.
Four, pioneering and innovative, and actively carry out various work.
I am engaged in airport security inspection. Security inspection is an important work of the airport, which is related to the safety of the airport and flights. I treat it with a serious, meticulous and responsible attitude. I will do a good job in all kinds of security checks and earnestly safeguard the safety of airports and flights. Among them, I mainly did three aspects.
1. Assist the stationmaster to manage the daily work of the security checkpoint.
The daily work of airport scanners is trivial and heavy. In the face of a constant stream of passengers, it is necessary to do a good job in security inspection to ensure the safety of airports and flights. I actively assist the stationmaster to manage the daily work of the security checkpoint. First, I am clear-headed and the alarm goes off. In the security work, I always keep a clear head, fully understand the importance of security work, always keep a high degree of vigilance, concentrate on security work, and ensure that security is not a problem. Second, Qi Xin made concerted efforts to do a good job in security inspection. All security personnel and I will do a good job in security inspection in strict accordance with the requirements of the security inspection system, and institutionalize and standardize the security inspection work to ensure that there will be no negligence and no security problems. I am very pleased that there has not been a major or minor safety accident at the airport and flight since I became the assistant to the airport scanner stationmaster because I am careful and responsible for security inspection.
2, to assist the webmaster to formulate safety rules and regulations.
To do a good job in airport security inspection, in addition to improving the ideological awareness and professional skills of security personnel, the key is to rely on the system. I actively assisted the webmaster to formulate security rules and regulations and put them into practice, to the letter. In the implementation, strengthen inspection and supervision, severely criticize those who violate safety rules and regulations, and make corrections within a time limit. It is also helpful for webmasters to formulate emergency plans and strengthen the study of emergency plans, so that when emergencies occur, they can calmly respond and handle them calmly, ensuring that emergencies are under control and will not cause significant impact and harm. At the same time, we also do a good job in the maintenance of equipment in different seasons, so that the performance of equipment is always kept in the best state to meet the needs of security inspection.
3. Strengthen team building and improve the quality of employees.
Team building is fundamental for airport security inspection. First of all, under the leadership of the stationmaster, I responded to the call of the company's three strict rectification and second venture, and put the work requirements and spirit of the group company and the company into practical work to ensure effective implementation. Secondly, I earnestly shoulder the responsibility of managing employees, firmly establish the "people-oriented" management concept, listen carefully to the opinions and suggestions of employees, fully mobilize the enthusiasm of each employee, improve the overall quality of employees, and make everyone unite and work together in Qi Xin to do a good job in various security inspections.
I have been working hard since I became the assistant stationmaster at the security checkpoint. Although I have achieved good results, there are still some shortcomings and gaps with the requirements of airports and security checkpoints, which need to be improved and improved. In the future, I will continue to strengthen my study, master the knowledge and skills necessary to do a good job in security inspection, work hard with pragmatic work style and innovative development ideas, overcome difficulties, raise airport security inspection to a new level, and make my due efforts and contributions to maintaining the safety of airports and flights.
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