How to write a property work plan 1 first, learn from the experience of predecessors and change the way of working.
The company sent me to clean the whole floor on the third floor. The third floor is basically a meeting place for company leaders, so there will be a lot of water bottles, discarded documents and so on. The third floor is also very big, so it is not easy to clean. Every time I finish cleaning inside and outside, I feel backache, sweeping the floor and wiping the dust. The workload is really heavy. However, the work scope of the lobby on the first floor is larger, and it is easy to see other colleagues cleaning the lobby on the first floor every time. The way to improve yourself is to learn from other people's work experience. I will ask those colleagues more next month. They must have understood all the cleaning work long ago, and there must be easy and practical methods.
Second, finish the work with your heart and don't cut corners.
Because I can't keep up with my work ability, I think the work scope of a whole floor is still a bit large. I am lazy most of the time, and I can't clean many sanitary corners. I try to shorten my working hours and workload as much as possible, such as under the table in the conference room, around the potted plants, outside the window and so on. Since you want to do your job well and make some achievements, you can't deceive yourself from the beginning. In the next month, I will get used to it and clean all the places carefully, so that the bottom is spotless. I believe I can reach this level, but I need to pay more attention, but I know that my salary matches my workload, and I have no reason to be lazy.
Third, report the work in time.
In my previous job, I didn't tell my supervisor the results at the first time, or sometimes I didn't tell my supervisor at all. My work performance is determined by the supervisor's inspection. Imagine that I cleaned all the places on the third floor, but after the meeting, the corridors, corridors and conference rooms will definitely become dirty again. When the supervisor came back to check, it must have been recorded by the results I didn't do well, so my previous work would soon be in vain.
How to write a property work plan II. safety management
1) Do a good job of public security management in the community and maintain good public security order.
2) Learn the rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.
4) Do a good job in community fire safety, and strive for no fire safety accidents throughout the year.
5) Strengthen military training, and improve the overall military quality of department employees from a qualitative perspective in 20xx.
6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1. Manage, repair and maintain the operation of electrical, water supply and drainage, fire fighting, intercom monitoring and public facilities in the whole community to ensure the normal work of various facilities in the community.
2. Strengthen the supervision and management of decoration households.
3. Provide paid services for the owners.
Third, the management of environmental sanitation.
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.
Five, improve the daily management of the management office
Carry out convenience work, improve owner's satisfaction, standardize daily work by system, improve community public security, transportation, greening, and maintenance of public facilities and equipment to satisfy owners, vigorously carry out paid services such as domestic cleaning service, garden maintenance, and water and electricity maintenance, and increase diversified operating income of the management office while providing quality services for owners.
Six, according to the company's annual plan, to create a civilized and harmonious community.
The focus of 20xx's work is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement the laws and regulations formulated by the relevant departments of the state and the city and the various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.
How to write the property work plan 3 1 Study hard, strengthen self-cultivation and constantly improve personal quality.
In my daily life and work, I will try to learn from others' good ideas and styles, constantly strengthen my self-cultivation and improve my personal quality. We should always adhere to the principle of "high standards in work, low standards in life, hard work and helping others" and continue to carry forward the style of "strict old four". Although I am not party member yet, I will demand myself by a party member standard and constantly improve my personal ideological consciousness. In the meantime, we must always remember to use our own practical actions to influence and drive everyone to do all the work in place. At the same time, I will actively assist the team leader to lead all the team members to seriously study the meeting spirit of the department and the station and the document spirit of the superior, upload and issue the work requirements of the superior, and always implement the service concept of "perfect service and happy residents" of the integrated team in their actual work.
Second, the learning requirements at work
1. As a property manager, you should learn more about property management in the future, delve into books, learn from district heads and building heads, be ashamed to ask questions, increase your knowledge, and work hard to apply what you have learned. Learn more about the community and make the community your home. We should always study and study the standards and norms of property services, learn more about some contents, always keep some key parts in mind and practice boldly.
2, skills management learning should have a goal, learn some business management knowledge in a planned way, seize the opportunity to learn more from relevant professionals, at the same time, read relevant books in a planned way, contact their own work practice, in order to learn and use flexibly.
3. We have a certain understanding of the work flow and process of the water plant, but it is far from enough. It is necessary to observe more and think more, which can help the work of the water plant. I don't know much about the canteen workflow, so I need to read more and learn more in the future. I have a superficial understanding of the management of apartments, and I need to ask more people in the future to see the problem more comprehensively and do my work better.
Third, remember your responsibilities and be a good assistant to the captain.
1, the accounting work of the waterworks has been handed over to others for more than half a year, but you must not forget your own experience and ask others for advice in time, because this is a valuable asset. At the same time, it can also help the settlement of aquatic plants and apartments. It has been more than two months since the maintenance supervision was handed over to the lobby, but we must not forget our work experience and continue to carry forward our previous enterprising spirit. Maintenance classes often come to the departments under the management of the comprehensive group for maintenance work, so their supervision and cooperation continue.
2. Be a good assistant to the captain, always be kind to others, follow the example of the captain and stationmaster, learn more about and care about people, take the overall situation into consideration when necessary, do more self-criticism, adhere to the people-oriented principle, encourage people from time to time when arranging work, stimulate people's self-esteem and self-motivation, make people consciously and voluntarily carry forward the spirit of unity and cooperation, and strive to do a good job arranged by their superiors to make the next work go smoothly.
Fourth, specific work measures
1, work hard, take the time to sort out all kinds of information of the team after the key work, and write it out in a timely and complete manner.
2. Take the time to write newsletters in time to further develop the good people and deeds encountered.
3. Do a good job in the logistics of each department, so that they can do a good job easily and happily. Not afraid of suffering, not afraid of suffering, everything is for the benefit of the collective, and personal grievances are nothing. I believe that suffering is a blessing.
4. Be modest and prudent in doing things, pay attention to details, do more exercise, tide over difficulties, see the world more, communicate with people more, and constantly innovate working methods.
How to write a property work plan 4. First, strengthen garbage cleaning.
As reflected by residents in many places, more and more people live here. The problem of garbage cleaning has always been a long-standing problem, because there are mountains of garbage in many places. Although cleaning staff are photographed to clean up this batch of garbage every day, they are always strict. So we decided to increase the number of people, let more people participate, and let more families live in peace. To this end, we plan to clean it three times a day. Every time we put the garbage that has been generated into garbage bags, we will send someone to collect it, take all the garbage away, and even go to the stairs of every household to clean it. Of course, good hygiene also needs this.
In order to avoid the problem of writing everywhere again, we decided to take punishment measures. We are firmly opposed to anyone coming here at will. The first warning, the second minor punishment, and the third penalty will be imposed directly to protect public health and safety. Similarly, we don't want some customers who don't pay attention to hygiene to disturb the hygiene order. When someone is busy with work, we also arrange requirements, that is, everyone must work in time and be extremely active, so that the work is difficult and the hygiene is in place. If there is a need for cleaning by cleaning staff, we will provide special door-to-door cleaning services, and of course this will also come from cleaning treatment.
Second, improve community health promotion.
Many times, the reason why we didn't protect sanitation is because we didn't manage it well, and the other is that we didn't publicize it well. For the same reason, we have taken various measures to reduce pollution and garbage in the community. Of course, we want to change and spread our values. We stipulate that everyone must be too particular about hygiene, and at the same time put up a lot of publicity advertisements between buildings. At the same time, we hope that after seeing such publicity, we can also pay attention to this responsibility. After all, we have to feel that their departure will put us under great pressure. Therefore, the promotion of publicity will make everyone realize that hygiene cannot be ignored, so that even if someone makes a mistake, we can teach others to solve it. Don't worry about it.
Third, improve the quality of cleaning staff.
In addition to these, there is another point, that is, the quality of cleaning staff, how to ensure the task, we will have more requirements and restrictions on them. For the cleaning staff who have not finished their work, they should be urged in time to improve their recognition of their work tasks and at the same time increase their sense of responsibility for their work. A job must undertake its own work, and it can't be shirked, let alone cleaned at will. Since you want to work, you should do your own tasks and complete the basic work arrangements.